Insurance Claims

In the event of an insurance claim, you can go through the guidelines and document requirement mentioned in the Claims document table shown below:

For Accidental or Sickness (overseas only) Medical claims contact 24hrs:

For Turkish please contact during business hours (Monday to Friday 09:00 to 18:00 hrs Turkish time):

The claims document list accompanying a claim can be viewed on the Claims page. The claim for can be downloaded from here or from the Claims page.

Please read the following carefully to help facilitate your claim:

• For all overseas medical related Claims please contact AIG Travel Assist: + 44 12 7340 0610 Or email: pegasusclaims@aig.com for assistance & claims management before you incur any expenses.
• For other claims under the policy please inform us about the event which causes the claim for indemnification by calling +90 212 310 4999, after the event occurs.
• Please request your file reference number from the AIG Turkey representative that you speak to. The file reference number will be requested in all communications and interviews and for any updates that you may need regarding your claim.
• In order to obtain the emergency medical evacuation, firstly the verification must be obtained from AIG Assist, Individual Accident Department based in UK Ph: (44) 014 1303 4400 or this contact should be established through AIG Turkey.
• Please mention your national ID number in the relevant section of the claims receipt that will be sent you, while your claim is paid.
• For the purpose of payment of your claim settlement, please indicate your bank name, account number and bank branch code on the relevant sections of the claim form and sign it.
• In case where the claim would be paid to the person other than the insurer, a power of attorney, which explains that he/ she is authorized to collect the payment. This authorization should be certified from the public notary. If this authorization/ power of attorney is not provided the claims payment will not be possible.
• In case where the claim will be paid to a company, the claim receipt and authorization should be signed by the persons who are authorized to act and represent the company, under the company's seal and the company stamp must be used.
• Your claims will be paid to you under the General and Special Conditions of your policy as soon as possible, after all your documents are attached to the file.

Please note:

• For complete details of the coverage please refer to the Policy Terms & Conditions (Wordings)
• Additional documents / relevant information may be requested as relevant

Documents Required According to Type of Claim

Travel Delay / Interruption

• Policy and copy of ticket
• Travel Contract (between the tour firm and the passenger)
• Detailed account, documenting the payments to the travel firm
• Statement from the person whom the payment will be transferred on his/her bank details
• Cancellation invoice/repayment receipt or detailed account from the forwarder/ Travel firm
• Copies of the pages of passport where the entrance and departure stamps exist
• Letter, indicating the reason why the travel is interrupted
• In case where the travel is interrupted, doctor report, indicating why the insurer / official spouse / mother / father / sister / brother / child returns to the country early
• If it depends on the illness or death, then the health or death report

Lost Luggage/Personal Belonging and Travel Documents

• Policy and copy of ticket
• Statement from the person whom the payment will be transferred on his/her bank details
• Original coupon, proving that the luggage is delivered to the concerned airline company
• In the lost related to the luggage, official letter which indicates that the airport or concerned firm accepts the event,
• Detailed request letter from the insurer about the stuffs in the luggage
• Copies of the purchasing invoices, if any, for the stuffs in the luggage
• Slip of the travel ticket
• Document, indicates if the concerned firm makes the payment to the customer due to the lost luggage
• Letter, indicates that the luggage is not found
• ID card copy of the insurer
• Copy of completed statement form

Accidental Death

• Policy and copy of ticket
• Event scene inspection report and photographs
• Indictment by the Public Prosecutor/Decision about investigation
• Detailed statements of the witnesses
• Determination of heirship
• Detailed birth extract
• Report on death from the forensic medicine / Alcohol report
• License for burying / permission letter to bury the death / mernis death report
• ID card photocopies of the inheritors
• Documents, showing the income of the insurer, Social Security Employment Document, Monthly Salary Vouchers (if any, Tax Statement)
• Document from the tax office, indicating that there is not any liability in respect of inheritance
• Copy of completed statement form

Repatriation of Remains

• Policy and copy of ticket
• ID card copy of the person who pay the funeral charges and signed bank details
• Death report
• License for burying /Permission letter to bury the death
• Permission form to transport the funeral to the country
• Original invoice on the funeral costs (coffin, transport etc.)
• Copy of completed statement form

Accidental Permanent Total Disability

• Policy and copy of ticket
• Event scene inspection report and photographs
• Statement from the person whom the payment will be transferred on his/her bank details
• If there is any surgical operation previously/regular treatments, the relevant doctor reports
• Final health commission report from the full equipped hospital, indicating the disability level / Health Commission Report on Percentage Permanent Disability (indicating the disability level)
• Tax ID no. and ID card copy
• Copy of completed statement form

Accident & Medical Expenses

• Policy and copy of ticket
• Copy of completed statement form
• Statement from the person whom the payment will be transferred on his/her bank details
• Doctor report/patient report from the relevant doctor or health institution related to the diagnosis and treatment
• Original Invoice on treatment from the concerned health institution
• If MR or tomography is applied, MR Request Form, report indicating the MR results and original invoice
• Invoices, proving the treatment costs; receipts, drug prescriptions and original prescriptions
• Insurer's ID card copy /National ID number and ID card copy of the guardian and his/her child, in case of the insurers who are younger than 18 years-old

You may also download a copy of our "Claim Form".

Forms duly filled with the required documents, may be sent to