If you need to make an insurance claim, please review the guidelines and the list of required documents set out in the Claims document table below.
For accident or sickness (overseas only) 24-hour medical claims contact:
For Turkish, please contact us during business hours. (Monday to Friday 09:00 to 18:00, Turkish time)
The following terms will facilitate the follow-up of your claim.
Please read carefully:
Travel Insurance Indemnification Claims:
- Please give information us about the event which causes the claim for indemnification by calling 0212 310 4 999 after the event occurs.
- Please request your file reference number from the person whom you called. The file reference number will be used in all communications and interviews.
- In order to obtain the emergency medical evacuation indemnification, firstly the verification must be obtained from Travel Guard Croydon Individual Accident Department at (44)01413034400 or this contact should be established through CHARTIS Turkey.
- Please deliver the requested documents about the claims from you as soon as possible.
- In order to obtain the information about your file, you may call 0212 310 4 999.
- Do not forget to write your national ID number in the relevant section of the indemnification receipt to be sent you, while your indemnification is paid.
- For the purpose of payment of your indemnification, please indicate your bank name, IBAN no and bank branch code on the relevant sections of the indemnification statement and sign it after you complete the relevant sections. (For the payments, exceeding 5.000TL, please indicate your bank name, account number and bank branch code (swift) on the relevant sections of the notification letter to be issued by the insurer and sign it after you complete the relevant sections.)
- Indicate the file reference number and the name of the person who will receive the document which you will send via fax and transmit it to the fax, no. 0.212.236 49 50 and receive the fax message confirmation.
- In case where the indemnification would be paid to the person other than the insurer, the power of attorney, which explains that he/she, is authorized to collect and pay and peace and acquaintance from the notary public. Otherwise, it will not possible that the indemnification will be paid to the some one else.
- In case where the indemnification will be paid to a company, the indemnification receipt and acquaintance should be signed by the persons who are authorized to act and represent the company under the company's seal and the signature circular of the company must be attached to them.
- Your indemnification will be paid to you under the General and Special Conditions of your policy as soon as possible, after all your documents are attached to the file.
- Copy of Ticket
- Insurer’s ID card copy
- Copies of the pages of passport, where the entrance - departure stamps exist and which page contain general ID information and picture.
- Doctor report from the relevant doctor or health institution related to the diagnosis and treatment, prescriptions and test results
- Original invoice on treatment from the concerned health institution
- Copy of completed statement form
- Above documents are standard and extra documents may be requested depending on the claim’s qualification.
- Copy of Ticket
- Insurer’s ID card copy
- Copies of the pages of passport, where the entrance - departure stamps exist and which page contain general ID information and picture.
- In the lost related to the baggage, official letter which indicates that the airport or concerned firm accepts the event,
- Detailed request letter from the insurer about the stuffs in the baggage and their amount,
- Copies of the purchasing invoices, if any, for the stuffs in the baggage,
- For baggage delay related indemnity demands; please send your necessary / urgent emergency receipted purchase of replacement items
- Document, indicates if the concerned firm makes the payment to the customer due to the lost baggage,
- Letter, indicates that the baggage is not found after search time
- Copy of completed statement form
- Above documents are standard and extra documents may be requested depending on the claim’s qualification.
- Copy of Ticket
- Insurer’s ID card copy
- Copies of the pages of passport, where the entrance - departure stamps exist and which page contain general ID information and picture.
- Documents indicate that obtain visa for planned trip.
- Travel Contract (between the tour firm and the passenger)
- Detailed account, documenting the payments to the travel firm and original invoices
- Cancellation invoice/repayment receipt or detailed account from the forwarder/ Travel firm
- Original invoices of transportation and accommodation expenses for catastrophe claims
- In the event of catastrophe, official letter which indicates that catastrophe occurred
- In case where the travel is interrupted, doctor report, indicating why the insurer /official spouse /mother/ father/sister/ brother /child returns to the country early.
- Copy of completed statement form
- Above documents are standard and extra documents may be requested depending on the claim’s qualification.
- Copy of Ticket
- Insurer’s ID card copy
- Copies of the pages of passport, where the entrance - departure stamps exist and which page contain general ID information and picture.
- Accident reports
- Final health commission report from the full equipped hospital, indicating the percentage of disability level
- Copy of completed statement form
- Above documents are standard and extra documents may be requested depending on the claim’s qualification.
- Copy of Ticket
- Copy of ID card for legal inheritors and insured
- Copies of the pages of passport, where the entrance - departure stamps exist and which page contain general ID information and picture.
- Accident reports
- Indictment by the Public Prosecutor/Decision about investigation
- Inheritance letter
- Register of family
- Report on death from the forensic medicine / Alcohol report
- Certificate of death /License for burying / Permission letter to bury the death
- Copy of completed statement form
- Above documents are standard and extra documents may be requested depending on the claim’s qualification.
- Copy of Ticket
- ID card copy
- Copies of the pages of passport, where the entrance - departure stamps exist and which page contain general ID information and picture.
- ID card copy of the person who pay the funeral charges and signed bank details,
- Death report
- License for burying /Permission letter to bury the death
- Permission form to transport the funeral to the country
- Original invoice on the funeral costs (coffin, transport etc.)
- Copy of completed statement form
- Above documents are standard and extra documents may be requested depending on the claim’s qualification.
You may also download a copy of our "Insurance Claim Form"
Forms duly filled with the required documents, may be sent to:
CHARTIS Sigorta A.Ş.
Dikilitaş Mah. Emirhan Cad.
No:109 Atakule A Blok
Dikilitaş,Beşiktaş
Istanbul, Turkey
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CHARTIS Claims
+90 (212) 310 49 99
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