Frequently Asked Questions
AIG Sigorta A.Ş. started its operation in Turkey in 1989. The international experience of AIG Sigorta A.Ş., its quality in the world standards and superior insurance service has been brought with AIG to Turkey. Our company has taken the name, AIG Sigorta A.Ş. which was our principle with 100% capital as of 1999.
AIG Sigorta A.Ş. in addition to its Head Office in Istanbul, operates as 5 individual regional directorates in Turkey. Those are Istanbul, Ankara, İzmir, Adana and Bursa Regional Directorates.
Travel Guard® is the global name of travel insurances which AIG Sigorta A.Ş. underwrites and sells in Turkey.
Those are the insurance products and options which cover the persons who travel abroad or in the country against the travel inconveniences as well as individual accident and treatment indemnities.
You may purchase travel insurance in two different ways through Pegasus Airlines website,www.flypgs.com.
The insurance offered along with your flight ticket is specially designed for Pegasus Airlines passengers who prefer to fly with Pegasus Airlines and purchase the Travel Guard® Travel Insurance. Travel insurance is valid for 48 hours for one way flights and maximum up to 90 days for return flights. Travel insurance expires, when you return to the city of origin, residency.
No. You have to purchase travel insurance while buying your airline ticket only when you travel with Pegasus Airlines and book your travel online.
Please contact our Customer Service for more information.
Yes. Your travel insurance will start and be valid on the new travel dates.
Minimum age for the embedded travel insurance is 2 months and no maximum age limit. However certain excesses apply for the passengers over 64 years of age. On the white site; Schengen Visa Health Insurance is limited with 80 years-old, Travel Guard® Annual Travel Insurance with 65 years-old and other insurance options with 75 years-old.
The travel insurance is valid between the policy inception and expiry dates which are determined by the insured.
It is valid within the borders of Turkey and indemnifies you during your travels within the territory of Turkey.
Travel Guard® – Designed for Pegasus Airlines customers, the coverage is valid to all the destinations that are serviced by Pegasus Airlines (except for Cuba, Congo and Afghanistan, Iran, Syria, Sudan, North Korea, Crimea). For all the other products please note the coverage below:
Schengen Product – Coverage is valid in Schengen countries only.
Worldwide Products – Coverage is valid in all countries worldwide except
Afghanistan, Cuba, Democratic Republic of Congo, Iran, Syria, Sudan, North Korea or the Crimea region
Domestic Product – Coverage is valid only within Turkey
Anyone who travels within and/or outbound Turkey with eligible age limit.
For detailed information about your policy, benefits and exclusions, please visit "Product Description" or "Terms & Conditions" on the insurance pages.
Yes, Assistance is included on all the outbound policies purchased. For more information about our assistance services, medical emergency cases and claims, please click here or visit "Assistance and Claims" section.
You may reach AIG Travel from the below given numbers;
PO BOX 60108
+ 44 12 7340 0610
After the event, which causes the indemnification, please call us at +90 212 310 4999 and notify the event.
In order to obtain the emergency medical transport indemnification, firstly the verification must be obtained from AIG Travel Individual Accident Department at (44) 014 1303 4400 or this contact should be established through AIG Sigorta A.Ş.
You may get detailed information by clicking the link, "Claims".
Your claim for indemnification will be evaluated within 2 days, following your documents are placed into the file under the General and Special Conditions of your policy.
The natural and healthy tooth treatment, which occurs immediately during the travel and is covered by the policy and is proven by the doctor report, shall be indemnified against the tooth filling, surgical intervention, service or drug as $100 per tooth.
In case where the insurer suffers an illness which is diagnosed for the first time and shows symptoms or suffers from the bodily injury as a result of an accident during the travel, the necessary service and drug costs for their treatments will be paid up to the limits indicated in the insurance policy under the General and Special Conditions of the insurance policy. You may obtain the detailed information by clicking the link, the things that must be done in this case.
Luggage is defined as checked in by the airline therefore your claim may not be paid from the lost luggage indemnification.
Children aged 3–6 cannot travel unless they are accompanied by an adult over the age of 18. The “unaccompanied child” procedure is applicable to children aged 7–12 who are travelling alone. Please contact our call centre on 0888 228 12 12 for more information.
You have selected more than permitted passengers (9). Please select 9 passengers at most
Please enter same number of infants as the adults
PNR is a code abbreviation for the Passenger Name Record. More is known as the reservation number. It is given to you if you have booked or purchased a ticket through the Internet. It consists of letters and number. In short, it is easiest to access your flight information. PNR Number will be sent to your e-mail address when you purchase a ticket.
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