You can find detailed information about flight cancellations and delays on our website in the Passenger Rights section.
You can obtain information about your flight from the airport screens and announcements, from staff working at the airport and from emails and SMS messages sent to you by us.
If your flight is cancelled or delayed, we will try to contact you by SMS or telephone using the contact details you gave when buying your ticket or send email notification. You can also get information by contacting our Call Centre on 0850 250 67 02.
If your message is related to one of our flights, please provide your flight details on the form so we can deal with your request more quickly. Please do not include confidential information such as your credit card number or PIN code in the message.
Children aged 3–6 cannot travel unless they are accompanied by an adult over the age of 18. The “unaccompanied child” procedure is applicable to children aged 7–12 who are travelling alone. Please contact our call centre on 0888 228 12 12 for more information.
Plese select less than 9 passengers.
Please enter same number of infants as the adults