We recommend that first of all you check your date and time choices. If the time and date you have chosen have already passed, you will get a page error.
If an empty white screen appears on your screen, try one of the options below to solve the problem.
If you need to contact us, please provide us with a screenshot or copy of the error message.
If you have made a note of your PNR (reservation number), you can go to the Manage my Bookings page and carry out a search by entering it with your surname, or you can contact our Call Centre for more details.
A confirmation e-mail will be sent to the address you indicated at the reservation stage confirming the purchase of your ticket. Check to see if you have received a confirmation e-mail. If you haven't received a confirmation e-mail, contact our call centre on 0888 228 12 12 or write to us using the live help feature found in the "Contact Us" section on our website to find out whether or not your ticket purchase was completed.
If your message is related to one of our flights, please provide your flight details on the form so we can deal with your request more quickly. Please do not include confidential information such as your credit card number or PIN code in the message.
Children aged 3–6 cannot travel unless they are accompanied by an adult over the age of 18. The “unaccompanied child” procedure is applicable to children aged 7–12 who are travelling alone. Please contact our call centre on 0888 228 12 12 for more information.
Plese select less than 9 passengers.
Please enter same number of infants as the adults