You can bring one shopping bag of goods bought in the duty-free shops onto the aircraft. It is vital that the products are placed in a bag by staff working in the duty-free shops. Products bought in the stores are sold in specially sealed, transparent plastic bags. Shop employees will place the receipt or receipts for the sold goods into the bag so that the details (purchase date and location) can be read from the outside without opening the bag. The transparent shopping bags will be sealed by staff in the shop and should under no circumstances be opened by the passenger until the final destination of their flight.
You can obtain information about your flight from the airport screens and announcements, from staff working at the airport and from emails and SMS messages sent to you by us.
You need to be ready at the boarding gate written on your boarding card, and at the specified time, so that you have plenty of time to settle into the aircraft and store your hand baggage, enabling the flight to take off on time. If you have not arrived at the boarding gate 10 minutes before the scheduled departure time, you run the risk of missing the plane due to ground and terminal rules. To ensure a safe flight and timely departure, each person can only bring one piece of hand baggage, weighing no more than 8 kg, onto the aircraft. For more on this subject, we recommend that you read the General Rules that can be found via our home page.
Our company offers a companion service to some passengers and you can find more details in the Passengers Requiring Assistance section of our website.
Each piece of hand baggage must not exceed the dimensions 20 cm x 40 cm x 55 cm or weigh over 8 kg.
If your message is related to one of our flights, please provide your flight details on the form so we can deal with your request more quickly. Please do not include confidential information such as your credit card number or PIN code in the message.
Children aged 3–6 cannot travel unless they are accompanied by an adult over the age of 18. The “unaccompanied child” procedure is applicable to children aged 7–12 who are travelling alone. Please contact our call centre on 0888 228 12 12 for more information.
Plese select less than 9 passengers.
Please enter same number of infants as the adults