If your baggage is damaged, you can write to us from our 'Contact Us' page, choose the relevant category and upload the necessary documents.
You may check the status of your lost or damaged baggage by entering your baggage tracking number (file reference) in the field on the Useful Info> Track Baggae tab. You may also call our call center number 0850 250 0 224 for your lost and damaged baggage. Domestic calls from Turkey are free. International calls are charged according the country's operator tariff.
If your baggage is damaged when it arrives on the baggage carousel after your flight, please contact the lost property office at the airport.
If your message is related to one of our flights, please provide your flight details on the form so we can deal with your request more quickly. Please do not include confidential information such as your credit card number or PIN code in the message.
Children aged 3–6 cannot travel unless they are accompanied by an adult over the age of 18. The “unaccompanied child” procedure is applicable to children aged 7–12 who are travelling alone. Please contact our call centre on 0888 228 12 12 for more information.
Plese select less than 9 passengers.
Please enter same number of infants as the adults