Our transfer staff will give you any necessary information before you go on to your connecting flight and provide support.
On journeys with connecting flights, you can get help from staff once you have landed after your first flight.
If the ticket for your transit flight has just one PNR, you can follow the directions from our transfer staff and go straight to your transit flight without going through another check-in. Your baggage will be sent directly to your destination.
If your message is related to one of our flights, please provide your flight details on the form so we can deal with your request more quickly. Please do not include confidential information such as your credit card number or PIN code in the message.
Children aged 3–6 cannot travel unless they are accompanied by an adult over the age of 18. The “unaccompanied child” procedure is applicable to children aged 7–12 who are travelling alone. Please contact our call centre on 0888 228 12 12 for more information.
Plese select less than 9 passengers.
Please enter same number of infants as the adults