You will be informed if your flight has been cancelled involuntarily. You can call 0850 250 67 02 free to cancel or make changes to your ticket.
If your flight is cancelled, we will try to contact you by SMS or telephone using the contact details you gave when buying your ticket, or will send an e-mail notification. You can also get information by contacting our Call Centre on 0850 250 67 02.
If a flight is cancelled for any reason, the ticket will be cancelled, in line with the customer's request, and the ticket cost automatically refunded to the credit card used to buy the ticket. You can cancel or change you ticket by calling our free call centre on 0850 250 67 02.
If your message is related to one of our flights, please provide your flight details on the form so we can deal with your request more quickly. Please do not include confidential information such as your credit card number or PIN code in the message.
Children aged 3–6 cannot travel unless they are accompanied by an adult over the age of 18. The “unaccompanied child” procedure is applicable to children aged 7–12 who are travelling alone. Please contact our call centre on 0888 228 12 12 for more information.
Plese select less than 9 passengers.
Please enter same number of infants as the adults