Please contact our Customer Service for more information.

In case where the insurer suffers an illness which is diagnosed for the first time and shows symptoms or suffers from the bodily injury as a result of an accident during the travel, the necessary service and drug costs for their treatments will be paid up to the limits indicated in the insurance policy under the General and Special Conditions of the insurance policy. You may obtain the detailed information by clicking the link, the things that must be done in this case.

AIG Sigorta A.Ş. in addition to its Head Office in Istanbul, operates as 6 individual regional directorates in Turkey. Those are Istanbul, Ankara, İzmir, Adana, Samsun and Bursa Regional Directorates.

Minimum age for the embedded travel insurance is 2 months and no maximum age limit. However certain excesses apply for the passengers over 64 years of age. On the white site; Schengen Visa Health Insurance is limited with 80 years-old, Travel Guard Annual Travel Insurance with 65 years-old and other insurance options with 75 years-old.

Yes, Assistance is included on all the outbound policies purchased. For more information about our assistance services, medical emergency cases and claims, please click here or visit "Assistance and Claims" section.

You may reach Travel Guard Assist from the below given numbers;

Travel Guard AssistPO BOX 60108
London
SW20 8US
UK
Travel Guard Assist
+ 44 12 7340 0610
pegasus.travelguard@aig.com

It is valid within the borders of Turkey and indemnifies you during your travels within the territory of Turkey.

You may get detailed information by clicking the link, "Claims".

The natural and healthy tooth treatment, which occurs immediately during the travel and is covered by the policy and is proven by the doctor report, shall be indemnified against the tooth filling, surgical intervention, service or drug as $100 per tooth.

After the event, which causes the indemnification, please call us at +90 212 310 4999 and notify the event.

Travel Guard – Designed for Pegasus Airlines customers, the coverage is valid to all the destinations that are serviced by Pegasus Airlines (except for Cuba, Congo and Afghanistan). For all the other products please note the coverage below:

• Schengen Product – Coverage is valid in Schengen countries only.
  Worldwide Products – Coverage is valid in all countries worldwide except Cuba, Afghanistan and Democratic Republic of Congo
  Domestic Product – Coverage is valid only within Turkey

The travel insurance is valid between the policy inception and expiry dates which are determined by the insured.

Luggage is defined as checked in by the airline therefore your claim may not be paid from the lost luggage indemnification.

Yes. Your travel insurance will start and be valid on the new travel dates.

For detailed information about your policy, benefits and exclusions, please visit "Product Description" or "Terms & Conditions" on the insurance pages.

No. You have to purchase travel insurance while buying your airline ticket only when you travel with Pegasus Airlines and book your travel online.

In order to obtain the emergency medical transport indemnification, firstly the verification must be obtained from Travel Guard Assist Individual Accident Department at (44) 014 1303 4400 or this contact should be established through AIG Sigorta A.Ş.

Those are the insurance products and options which cover the persons who travel abroad or in the country against the travel inconveniences as well as individual accident and treatment indemnities.

Your claim for indemnification will be evaluated within 2 days, following your documents are placed into the file under the General and Special Conditions of your policy.

Anyone who travels within and/or outbound Turkey with eligible age limit.