Baggage and Movable Materials

This is baggage that is registered to the passenger ticket in exchange for a baggage label, and is entirely the responsibility of the carrier. The contents of the baggage should comprise clothes.Valuable documents and jewelry, electronic goods, and items that can leak or break should not be placed in baggage. Pegasus Airlines is not responsible for carry-on baggage.

Pegasus Airlines accepts no responsibility for damage caused by any of the following:

• Minor scratches, holes, cuts
• Dampness or being wet
• Damage to the wheels, handles, straps or zips of any item of baggage
• Damage caused by poorly packed or heavy items

In accordance with EU regulations, the maximum weight limit per piece of baggage is 32 kg.

This is baggage taken onto the plane by the passenger. Each passenger is permitted one item of carry-on baggage measuring 20 cm x 40 cm x 55 cm, and weighing a maximum of 8 kg.

The following are allowed to be carried on board without subjected to extra cost.

If there is no room in the cabin for these items, then they will be stowed in the hold and carried as checked baggage.

• One hand bag suitable for traveling,
• One overcoat, shawl, scarf or blanket,
• One bag of duty-free shopping,
• One umbrella (except those with pointed ends) or walking stick,
• One baby carrycot or pushchair (can be placed in cargo),
• One small camera or telescope,
• Books and magazines to be read during the flight,
• Collapsible wheelchair or pair of crutches (to be placed in cargo)
• Baby food and carrycot to be used during the flight
• One laptop computer

If a passenger's checked baggage does not arrive at the destination or if it is damaged, a lost/damaged baggage report should be prepared by the handling agency (do not leave the arrivals hall without the report). The handling agency will provide the passenger with a copy of Property Irregularity Report (PIR).

If no feedback is provided within five days, you can contact the Call Center on +90 (212) 444 0 737, providing your flight information and PIR report for further detailed investigation.

Our relevant Pegasus representative will reply to you within the possible shortest time.

If the file has been closed, the station will retain a copy of the PIR.

All other documents should be directed to the Lost and Found Centre. Recovered baggage is sent to the passenger's address free of charge.

Passengers can also pick up their baggage themselves. For lost luggage, the maximum investigation period is one month for domestic lines and three months for international lines.

At the end of that period, passengers can contact the Call Center on +90 (212) 444 0 737, providing their flight information and PIR report.

The following are requested from the passenger:

Their ticket coupon, baggage tag, a copy of their PIR and their bank account number.

The passenger is reimbursed $20 per kilo (or the equivalent) for a maximum of 15 kg on domestic flights, and a maximum of 20 kg on international flights and flights to Cyprus.

Passengers wishing to take musical and sports equipment on board the aircraft with them need to call the Pegasus Ticket Hotline on 444 0 737 and provide information regarding the type and dimensions of the equipment that is to be carried. Please refer to the General Rules menu for charges.