Privacy

Pegasus' Privacy Policy

General

Your privacy, Pegasus Airlines is very important to ("Pegasus"). We are aware of how important your privacy is to you too. That’s why the Pegasus Privacy Policy aims to inform you of how and for which purposes Pegasus obtains your details and with whom it may share them. Any personal details you provide via our website, mobile applications or other electronic communication channels shall be used in accordance with our Privacy Policy.

We recommend that you consult our Privacy Policy each time you visit our website or use our mobile applications because by using our website or mobile applications, you accept the latest version of our Privacy Policy, which includes any terms that may have changed.

All disputes that may arise in relation with the Pegasus Privacy Policy are subject to the laws of Republic of Turkey and shall be settled by the courts of Istanbul and bailiff’s offices, which are authorised to deal with the said disputes.

With regard to your personal details, Pegasus may store:

Your name, surname, occupation, address, telephone and fax numbers, email address and other contact details;

Your ID and passport details;

Your ticketing and flight booking details;

Your invoicing and payment details;

Your product order details;

Details of your personal interests;

Your product or service preferences, or your previous experiences.

Pegasus may use your personal details for the purposes of:

Reserving and purchasing your ticket and managing your flight account;

Better fulfilment of your travel requirements;

Presenting you with special flight offers and services;

Carrying out listings, reporting, confirmations, analyses and evaluations by creating a database, producing statistical information and sharing it with company experts, in compliance with the required privacy rules;

Analysing your use of our website, mobile applications and other communication channels and improving them so they offer you a better service that is specific to your requirements;

Researching and developing our products and services and your personal choices in relation to them;

Contacting you either directly or through our subsidiaries where services are received to this effect, for the purposes of market research, using the contact details that you have shared with us;

For the purposes of promotional commercial communication, informing you of our services or related products, new products, special flight offers and other information that it considers may be of interest to you;

The interests of flight safety or flight security, or in order to protect the lives or the security of the property of Pegasus passengers, Pegasus employees, organisations that provide services for Pegasus, or employees of these companies, or at the request of those legally authorised persons or organisations, in accordance with the conditions stated in this article.

In line with the aims stated here, Pegasus may share your personal details with:

Domestic and international employees, affiliated companies, service providers, authorised agents that carry out its transactions, and other airline companies within the scope of flight collaborators and subsidiaries;

with authorised domestic and international administrative institutes and other connected persons and institutions, in compliance with legal obligations;

relevant administrative agencies, with the aim of ensuring public and flight, safety.

By using the Pegasus website, mobile applications and other communications channels you are accepting the terms set out in its Privacy Policy and giving Pegasus your consent with regard to the issues listed here.

Commercial Electronic Communications

You accept that we will use the contact details you have provided, in order to send you, at your request, or as a Pegasus Plus member, commercial electronic communications of advertisements for Pegasus products and services, new products and services, special flight offers and other information related to your trip, or information that we consider may be of interest to you. The commercial electronic promotions in question may be transmitted by Pegasus or Pegasus' joint venture (Deal Broker B.V.). At your request, Pegasus shall stop sending you some or all of the communications in question. 

Corrections

If you believe that Pegasus has incorrect or incomplete information about you, please contact us as soon as possible, or send Pegasus an e mail. Pegasus shall correct any information which has been confirmed to be incorrect.

If you wish to access or modify any of your details which you have provided to Pegasus, you may do so by clicking on “MY PERSONAL DETAILS” on the Pegasus Plus options menu on our website or mobile applications.

Security

Pegasus is committed to protecting confidentiality of your details. Forms containing your details are protected during transmission by a 128 Bit SSL (Secure Socket Layer), which is a password protected communications channel. When Pegasus receives your details they are protected in accordance with our security and privacy standards. In order to benefit from the SSL protection, your Web browser must support SSL and SSL options on your browser must be enabled.

Each Pegasus Plus member selects a username and a password. Each member’s “username” is exclusive and two different members may not have the same username. The “password” must not be disclosed by the user to anyone else. The user may change his/her password at any time. The user is responsible for selecting and protecting his/her password. Pegasus is not in any way liable for any problems that may arise from use of the password. If the user forgets his/her password, a new one shall be sent to his/her email address if s/he clicks on “I’ve forgotten my password”.

Similarly, the confidentiality of your personal booking code (PNR) for any bookings you have made via our different channels is the responsibility of our passenger or the person who has made the transaction on behalf of our passenger. If this information does not remain confidential, third parties may gain access to your booking details.

We only store your details for as long as they are necessary for our transaction requirements, or for as long as we are legally required to do so. Your credit card details are stored on our server.

Connections

In order to make it easier for you to visit other websites, the Pegasus website contains several links, and certain contents prepared by third parties may be viewed from these links. Because Pegasus has no control over the linked websites, Pegasus shall not be held liable. The privacy provisions and conditions of our website shall not be valid when you use any of these links.

You shall be entirely liable for any problems that may arise from access, content, use and any details you may provide to any linked websites.

From the Pegasus website it is possible to access the websites and contents prepared by Booking.com, Car Trawler, Transfer444 and Vize A.Ş.

Cookies Policy

Cookies are small information files that are stored on your computer when you visit a website. When there is a connection between the browser and the server, the website uses cookies to remember you. The aim of Cookies is to make life easier for website users. Depending on their use, there are four different categories of cookies: Session Cookies, Performance Cookies, Functional Cookies and Publicity and Third Party Cookies. Pegasus uses Session Cookies, Performance Cookies, Functional Cookies and Publicity and Third Party Cookies on its website.Session cookies are temporary cookies that are stored on the user’s browser until the user exits the Pegasus website. The other cookies are cookies that remain on the user’s browser for as long as the user does not delete them. The cookies’ lifespan varies, depending on the user’s browser settings.

Cookies Types and Characteristics

Session Cookies: This type of cookies is necessary for the smooth functioning of the Pegasus website. These cookies make it possible to visit the website and take advantage of its features. Session cookies are used to store the information in the web pages and to avoid the need to re-enter your details.

Performance Cookies: These cookies store information about how often the website is visited, any relevant error messages if there are any, the duration of the visit and the user’s use of the website. This information improves the website’s performance.

Functional Cookies: These cookies remember the choices the user has made on the website (e.g. the city, the flight date) and make the user’s life easier. These cookies make it possible for the user to benefit from sophisticated internet features.

Publicity and Third Party Cookies: For the purpose of using certain functions, third party suppliers’ cookies are used on the Pegasus website (e.g. cookies comprising sharing devices on social media on flight destinations and promotional pages). The website also contains the cookies of firms that carry out advert tracking.

In general internet browsers are pre-defined to automatically accept cookies. Browsers can be adjusted to disable cookies or to alert users when a cookie has been sent to their device. Because cookie management varies from browser to browser see the browser’s help menu for detailed information. For details of how to delete or disable cookies or for general information about cookies, see www.allaboutcookies.org.

Enabling and Disabling Cookies

You can accept or reject cookies by changing the settings on your internet browser. For information on how to change your browser settings and how to delete cookies please see your browser instructions. Please bear in mind that when cookies are disabled some of the website’s features will change. See the websites below for information about disabling third party cookies:

Mozilla Firefox

Internet Explorer

Google Chrome

Opera

Safari

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