General Rules

• On-line tickets can only be purchased from our website using Visa and Master Card credit cards. If you have a German bank account, you can also pay using EDD (Electronic Direct Debit) and Giropay (Online-Überweisung). During the transaction you will be asked to enter the three digit CVV code on your credit card (The code is the last three numbers located on the signature strip on the back of your credit card).  The total amount (including taxes and other costs) will be charged to your credit card upon your authorization and an Electronic Passenger Ticket will be prepared in lieu of an invoice which you will be able to print. You may also pick up your Electronic Ticket print-out from the closest Pegasus Sales Office within 7 days.
• Pegasus Airlines cannot be held liable for any e-ticket confirmation/cancellation e-mail notices that are not delivered to the customer, or that are delivered late or incomplete.

• Where there are non-promotional segments on a PNR, then the rules for the promotional price option are valid for the entire PNR.
• When the sytem gives a period free of charge, the period and its prices can be extended depending upon the numbers of days and flights remaining.
• Promotional fixed price charges can be used  once, whereas other prices can be used  twice
• On the web, where the international route option is extended, then so is the domestic route.
• Regardless of the time left before the flight, if on one of the flights on the PNR, there are less than 9 seats remaining on the flight this option will not be made available.
• Fixed price charges are non-refundable.

Please review Reservation Change and Cancellation - Return Compensation Fees charts with regards to the cancellations and returns. In addition to these, the difference between class fares will be charged.
For reservation Changes and cancellations online:

• For passengers who are members of the website; please click on "Member login" on http://www.flypgs.com website. Following the LOGIN page, all pre-created reservation codes will be listed on the screen. When you click on the "Cancel" button on the same page, cancellation terms appear and if you click on the same button again, cancellation will be complete.
• For passengers who are not members of the website; please click on Reservation Tracking on www.flypgs.com website. After the PNR number and the passenger surname is entered in the section which opens up, the flight to be cancelled should be chosen and the cancellation procedure should be followed.
• If you wish to change the Route (Reservation), you will need to choose the flight which you would like to change, then click on the Flight changes button.
• Should you wish to cancel/return or change your e-tickets via one of our Airport Sales Offices, please bring your e-ticket together with the credit card and photo ID (passport, national ID card or driving licence) you used during the purchase.
• No refunds will be made if you re-book to a cheaper fare.
  
  Flights experiencing cancellations or delays of 3 hours or more on domestic flights or on flights to or from Northern Cyprus:
  
  The following provisions apply to flights cancelled or delayed by our company within less than 24 hours of travel.
  
  
  • Beginning 15 August 2006, in case of delays on scheduled domestic flights or flights to Northern Cyprus due to technical failures and similar malfunctions caused by our company, the following services will be provided to the passengers:
  • For flights experiencing a cancellation or a delay exceeding 3 hours, even if the flight has already taken place, the ticket fare will be refunded.
  • For flights experiencing a cancellation or a delay exceeding 5 hours, even if the flight has already taken place, the ticket fare will be refunded and Pegasus Airlines will offer a one-way ticket free of charge to any domestic destination chosen by the passenger.
  
  

Terms of pre-paid seat selection are as follows

• Seat Selection is not applicable for optional reservations. Seats may be selected either when the ticket is being purchased or after purchase. (If the fee for the selected seat is not paid then the seat will be cancelled after a short period of time)
• Should the plane be delayed or cancelled under circumstances outside the control of the passenger, or if the passenger is unable to be seated in the selected seat, then the seat will be cancelled and the passenger reimbursed
• Seats cannot be changed unless flight details are amended
• Selected seats cannot be cancelled or refunded on their own
• Reservation Changes: Selected seats are not automatically transferred if a passenger chooses to change their reservation. Any seat selection fee already paid however is reimbursed in full, without any penalties, to the passenger. If the passenger wishes to select their once seat again, then they should click on the “Pre-paid Seat Selection” button and pay the amount that is displayed on the screen. Selected seats cannot be changed unless the flight is also changed.

• You must be in the airport at least 2 hours before take-off time in order to avoid problems with your flights.
• Pegasus check-in operations terminate 30 minutes before take-off for domestic flights, and 45 minutes before international flights. Passengers who have not completed their baggage and check-in operations within this time will lose all their rights with regards to the relevant flight.
• During the check-in, passengers are required to hold a photograph ID (such as national ID, driving licence, marriage certificate) for domestic flights and a passport for international flights.
•  Unaccompanied children under 18 who are travelling to Cyprus with their Turkish national ID card are required to possess a power of attorney letter prepared by their parents. This power of attorney has to be certified by the public notary or official authorities.
• 18. Minors travelling with their mother require power of attorney from their father; if they are travelling with their father, power of attorney from their mother is required. Passengers will not be admitted on the aircraft unless they fulfill these requirements.

Documents acceptable for our domestic flights

Only the following documents are acceptable for passenger ID check-in on domestic flights in compliance with security rules:

• ID Card
• Driving License
• Passport and equivalent documents
• Marriage certificate
• IDs given by official institutions or organizations
• Health certificate
• Birth certificate up to one month from the birth date (provided that it is accompanied by the parent’s ID).

Documents unacceptable for our domestic flights

The following documents are not acceptable for domestic flights:

• Copy or fax of an ID card
• ID card number printout taken from the Internet
• Copies of acceptable ID and equivalent documents

No health report is necessary until the end of the 28th week of pregnancy.

Single Uncomplicated Pregnancy

• These expectant mothers must provide a written doctor’s certificate between the 28th and 36th weeks (inclusive).
• After the 36th week flying is not permitted, even with a doctor’s certificate.
• Doctor’s certificates must be presented at most seven days before the flight departure.

Multiple Uncomplicated Pregnancies

• These expectant mothers must provide a written doctor’s certificate between the end of the 28th and 32th weeks (inclusive).
• After the 32th week flying is not permitted, even with a doctor’s certificate.
• Doctor’s certificates must be presented at most seven days before the flight departure.

Complicated Pregnancy

• These expectant mothers must carry a doctor’s certificate irrespective of the stage of their pregnancy.
• This certificate must be presented at most seven days before the flight departure.
• Reports taken retrospectively shall be deemed valid.
• The certificate must state that the doctor has “no objection to this passengertravellingby air” and must be stamped and signed by the medical doctor.

Passengers under 2 years of age (0–24 months) are considered to be baby passengers. Babies under 1 week are not permitted to fly even if accompanied by their parents. From the first 48 hours until end of the first 7 days, mother and the baby can only travel with the permission report from the doctor. Flight security regulations state that an adult can accompany only one baby on a flight.


Babies that are older than 8 days but less than 3 years of age

• Should be accompanied by parent/adult
• Will be subject to a baby fare
• Must not be accompanied by a flight attendant

Child passengers older than 3 years but less than 7 years

• Must not fly unaccompanied
• Should be accompanied by parent/adult
• Must not be accompanied by a flight attendant
• Are only charged a child fee/discount.

Child passengers older than 7 years but less than 13 years

• Can fly unaccompanied.
• Are only charged a child fee/discount.
• They are not allowed to travel on connection flights.
• Unaccompanied children must have permission to travel from their parents or a legal guardian.

It is compulsory to fill in an Unaccompanied Minor Travel Authorization Form, which must be signed by the parents or a legal guardian. Unaccompanied minors will be escorted to the plane by ground staff before the scheduled departure time and will be handed over to the flight crew. The child's parents or legal guardian must wait at the airport until the flight has departed. Upon landing, the child will be handed to the ground staff who will deliver the child to the person waiting for him/her.
Infant and Child Discount

Age restrictions apply for each flight on the ticket. Even if an infant is under the age limit when the journey starts, if he/she is above the age limit on the return flight, due to security measures, he/she has to be seated in his/her own seat, therefore they will be ticketed on child fares. Similarly, our guests who are 13 and over on the return date of their travels will be issued with an adult ticket.
You can get information regarding the fares for children and babies from our website, the Pegasus Call Centre or our authorized agencies.

Hearing impaired passengers may fly unaccompanied. Visually impaired passengers may fly accompanied or with a guide dog. Guide dogs can be transported in the cabin free of charge. The PNR must be given containing information regarding the passenger's impairment and their dog, if necessary. Please contact the Pegasus CALL CENTER and provide them with your requirements.

Requests for Oxygen Supplies

We are unable to meet passenger requests for oxygen supplies. Empty oxygen tanks travelling with passengers can only be checked in if their valves are open.
Please contact our CALL CENTER or agents for your wheel chair and ambulift requirements and to find out the necessary conditions.

Requests for Wheelchairs

Wheelchairs are provided as a special service at the airport for those travellers who cannot move, cannot walk unaided, cannot use stairs or cannot walk for long distances. For us to be able to provide this service the SSR add/change button should be used when making a booking reservation so that the appropriate wheelchair can be requested according to the guest's needs. This request will automatically be relayed to the Call Centre for them to approve. On receiving approval the traveller will be informed by the Call Centre. The airport will not accept responsibility for not being able to provide a wheelchair if it has not been reserved beforehand or if approval has not come through. So as to avoid such a situation guests who may require such assistance must be informed of this special facility.The following types of wheelchairs have been assigned to Pegasus:

• WCH C For use up until the cabin
• WCH R For use up until the apron of the plane
• WCH S For use on the stairsTravellers' own fold-up (portable) wheelchairs, crutches and similar devices are carried free of charge and are not included in the free baggage allowance.

The following brought along by travellers will be taken on-board:

• WCM P Manual (power-driven) wheelchair
• WCB D Dry-cell battery-powered wheelchair
• WCB W Wet-cell battery-powered wheelchair

Note: Liquid batteries may not be carried on our aeroplanes

Wheelchairs using wet-cell and hard batteries will be taken on-board once the batteries have been removed and insulated.

Doctor Certificate & Medical Clearance

The acceptance of sick, disabled and handicapped passengers for transportation may be restricted in the interest of their own and of other passengers' safety. Pegasus Airlines is entitled to insist on a written report/certificate of fitness for air travel which has to be dated within 7 days prior to departure issued by a medical doctor. The report/certificate should also provide information of his/her condition and care he/she may require in flight. Medical clearance shall be in Turkish or in English. In case the medical clearance is in any other language, an additional document with the phrase ‘Passenger has no objection to travel by aircraft’ shall be prepared by the Station Authorities with the name and title, be signed and attached to the original report.

Passengers can call the Pegasus CALL CENTER from Turkey on 0 850 250 0 737 or from England on 0 845 0848 980 to make a flight reservation for pets.

• Pets are defined as birds, cats and dogs only and are permitted in the aircraft cabin in carriers measuring 55 cm x 40 cm x 20 cm, which are to be provided by the passenger.
• Passengers must have the health documents, inoculation details and identity card of the pets they are travelling with. Passengers that are travelling within the EU need to have a pet passport for their pets.
• Pets (such as birds or cats or dogs) which are due to travel to the European Union (EU) from third countries such as Turkey must receive an inactive rabies vaccination and an antibody titration analysis must be performed at least 30 days after the vaccination. The date and validity period of this procedure must be recorded in a "Vaccination Booklet" made for this purpose.
• The total weight of pets, including their cages, must not exceed 5 kg.
• If a pet exceeds 5 kg, it is stowed in the pet compartment in the hold of the aircraft. However, some of our aircraft may not be able to carry pets in the hold.
• In order to carry pets in the hold, Pegasus Airlines must obtain approval from the Ground Operations Directorate.
• A maximum of two dogs (a mother and puppy) or two cats (a mother and kitten) can be placed in one carrier.
• A total of two pets will be permitted inside the aircraft cabin.
• It is essential thattravellingpets are healthy, harmless, clean and odorless.
• The UK does not allow live animals from abroad. For this reason we do not accept domestic pets on our flights to the UK.
• Pegasus Airlines has the right not to allow the carriage of a domestic pet on its flights. Domestic pets must be healthy, in good temperament, clean and with no unpleasant odours. Staff may not allow a domestic pet onto a flight if the animal appears to be distressed, aggressive, ill or very old or very young. Domestic pets are not allowed to fly in their first three months due to the threat of rabies. Pregnant pets are also not allowed on flights. Pegasus takes no responsibility for a domestic pet not being allowed entry to the destination country for any given reason.
• Birds can only be taken onto flights within Turkey.
• AVIH cages must be of a carriable size and guests should bring them to the terminal ready for use. The holes in the cage should not be too large.
• Beginning on June 3, 2013, AVIH transportation will no longer be available from our Cologne station.

If the animal appears to be uneasy, aggressive or ill, ground personnel reserve the right to refuse to allow the pet on board.
The following fees will be charged for pet carriage, regardless of other baggage:

	SSR Code	CHF	DKK	EUR	GBP	SEK	TRY	USD
Yurtici / Domestic	PETC	16	75	10	10	100	25	15
Yurt Dışı / International	PETC	32	150	20	20	200	50	30

BANNED DOGS: American Pit Bull, Fila Brazileiros, Japanese Tosa, Pit Bull Terrier, Togo Argentinos, American Staffordshire Terrier, Presa Canario, Chow Chow, Rottweiler, Doberman, Mastiff, Bulldog, Caucasian Owtscharka, Neapolitan Mastiff.

Our guests may request an additional seat for their comfort (due to reasons such as health conditions), and also they may carry their valuable or fragile items, musical instruments and diplomatic baggage on board within the terms of our airlines.    

• Additional seat cannot be allocated for baggage items such as clothes, food etc.
• Additional seat can be allocated only for one item This type of luggage has to be accompanied by a passenger, and reservation and payment is required for this additional seat.   
• Valuable or fragile items, musical instruments or diplomatic baggage have to be accompanied by a passenger.   
• Maximum weight is 10 kg for such items.    
• Additional seat has to be booked and paid for at the time of passenger's booking.    

For additional seat, please contact Pegasus Call Centre and make the request.       

In accordance with Turkish Civil Aviation Law number 2920 dated October 14 th 1983, this agreement is bound to the regulations and limitations stated in the Lahey Protocol of September 28 th 1955, which was signed as a result of the amalgamation of several regulations pertaining to international air carriage of the Warsaw Convention which was signed on October 12 th 1929 in Warsaw. This convention and protocol regulates and in many situations, limits, the carrier's responsibility in the event of the death or injury of a passenger, or lost or damaged baggage.

As long as a higher value has not been notified previously, or any additional costs paid, lost baggage (15 KG for domestic flights and 20 KG for International flights) is the responsibility of the carrier, who will pay compensation which is limited to $ 20 per kilo.

1. Rules and regulations that absolve or limit the carrier's responsibility are also to be applied in favor of the carrier's agencies, personnel and representatives.
2. The carrier agreement is subject to the general conditions of carriage as laid out in law no. 2920 and International Agreements attributed to the law, the regulations of this ticket, and the applicable fare tariffs.
3. The carrier's agencies, personnel and representatives have not been authorized to alter or remove any of these clauses.
4. The carrier undertakes the responsibility to carry passengers and baggage punctually. The carrier may change the destination shown on the ticket; the times depicted in the tariff or elsewhere, or may use different carriers or airplanes if unforeseen circumstance arise or in situations where the carrier is not liable. If the situation permits then the carrier will give prior notice.
5. The carrier reserves the right to refuse to carry any person who is known to have obtained a ticket by violating the carrier's tariff or regulations.
6. Tickets are valid for one year from the date of the first flight. Any fare increases that occur until the date of departure will not be reflected once the ticket has been paid for. Changes in taxes or costs can be either charged or reimbursed to the passenger.
7. Registered baggage will be delivered to the person with the baggage coupon and baggage claim coupon. Passengers must inform the carrier of any damage caused to baggage during transportation. The notice must be given in writing as soon as the damage is seen. Should the baggage be delayed then the notice must be given to the carrier in writing either immediately or within the time frame specified by the relevant Law.

Warning

• To receive your boarding card, please arrive at the check-in desk at the Airport with a valid form of identification bearing a photograph (passport, drivers license or marriage certificate). You will not be accepted on the flight in the event of failure to comply with any of the above.
• Please complete all ticket and baggage procedures 30 minutes before the scheduled departure time for domestic flights, and 40 minutes for international flights and flights to Cyprus. Otherwise you will forfeit your rights to your Ticket.
• The cost of a journey may include aviation tax or taxes imposed by the government. These fees and taxes can represent an important part of the cost of air travel and just as they can be included in the cost, they can also be shown in the “tax” section of the passenger travel document. You may be requested to pay unpaid taxes or Other Fees separately.

For Your Own Safety

• Pack your baggage yourselves or supervise all baggage preparations.
• Please open and check all sealed packages, boxes and packaging before placing it in your baggage.
• Under no circumstance should you accept a package from a stranger to be taken and given to somebody else.

Air carrier liability for passengers and their baggage

This information notice summarises the liability rules applied by Community air carriers as required by Community legislation and the Montreal Convention.

Compensation in the case of death or injury

There are no financial limits to the liability for passenger injury or death. For damages up to 100,000 SDRs* (approximately EUR 123,000) the air carrier cannot contest claims for compensation. Above that amount, the air carrier can defend itself against a claim by proving that it was not negligent or otherwise at fault.

Advance payments

If a passenger is killed or injured, the air carrier must make an advance payment, to cover immediate economic needs, within 15 days from the identification of the person entitled to compensation. In the event of death, this advance payment shall not be less than 16,000 SDRs* (approximately EUR 20,000).

Passenger delays

In case of passenger delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for passenger delay is limited to 4,150 SDRs* (approximately EUR 5,100).

Baggage delays

In case of baggage delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for baggage delay is limited to 1,000 SDRs* (approximately EUR 1,230).

Destruction, loss or damage to baggage

The air carrier is liable for destruction, loss or damage to baggage up to 1,000 SDRs* (approximately EUR 1,230). In the case of checked baggage, it is liable even if not at fault, unless the baggage was defective. In the case of unchecked baggage, the carrier is liable only if at fault.

Higher limits for baggage

A passenger can benefit from a higher liability limit by making a special declaration at the latest at check-in and by paying a supplementary fee.

Complaints on baggage

If the baggage is damaged, delayed, lost or destroyed, the passenger must write and complain to the air carrier as soon as possible. In the case of damage to checked baggage, the passenger must write and complain within seven days, and in the case of delay within 21 days, in both cases from the date on which the baggage was placed at the passenger’s disposal.

Liability of contracting and actual carriers

If the air carrier actually performing the flight is not the same as the contracting air carrier, the passenger has the right to address a complaint or to make a claim for damages against either. If the name or code of an air carrier is indicated on the ticket, that air carrier is the contracting air carrier.

Time limit for action

Any action in court to claim damages must be brought within two years from the date of arrival of the aircraft, or from the date on which the aircraft ought to have arrived.

Basis for the information

The basis for the rules described above is the Montreal Convention of 28 May 1999, which is implemented in the Community by Regulation (EC) No. 2027/97 (as amended by Regulation (EC) No. 889/2002) and national legislation of the Member States.

* "SDR" shall mean a special drawing right as defined by the International Monetary Fund.

Disclaimer

This is a notice required by European Community Regulation (EC) No. 889/2002. This notice cannot be used as a basis for a claim for compensation, nor to interpret the provisions of the Regulation or the Montreal Convention, and it does not form part of the contract between the carrier(s) and you. No representation is made by the carrier(s) as to the accuracy of the contents of this notice.

Pegasus Plus General Terms & Conditions

Pegasus Plus, is a Pegasus loyalty program for earning flight points from flight tickets and non flight ticket services.

1. Membership conditions

Individuals who are aged 18 years and over are qualified to become members of Pegasus Plus.

Pegasus Plus members can also sign up individuals under 18 as ‘related’ members linked to their membership account. A new ‘main’ membership account is opened automatically by the program for those related members under 18, once they turn 18 years old. These members must fill out all mandatory fields required for the membership to become ‘main’ members.

2. Membership evaluation and the application process

People who want to join Pegasus Plus can apply by filling in the online form on our website, or via the mobile site; they can also apply by SMS, through direct marketing channels or agents and sales offices accepting these Terms & Conditions. Only members with Turkish Nationality and using a mobile phone number registered in Turkey can apply via SMS.Applicants who submitted the required information can activate their membership account either through SMS only if their mobile phone number is registered in Turkey; or through the activation link sent via e-mail.

For SMS applications, applicants should send their Name, Last Name and Turkish ID number  to 7737 with a space between each item. The applicant should provide Pegasus with all the required information specified on the form within 1 month through flypgs.com or Pegasus call center. Once all the membership information is completed and membership process is completed, membership status becomes active. 

During the period when the application has been made, but the required information has not been submitted, Flight Points can be earnt but not spent. In order to be able to use points, applicants must complete the application fully. By filling in the application form, applicants are accepting the Pegasus Plus General Terms & Conditions. They should read these carefully before submitting the form. A signature will not be required.

3. Combining applications

Individuals who have separate memberships in their own name can apply for their memberships to be combined. The applicants' mobile number is their membership number. Only one membership per mobile number is allowed.

Pegasus can combine Pegasus Card, Cepfly and Pegasus Plus membership accounts owned by the same member, without seeking member’s consent.

4. Validity of records

Pegasus is the sole Pegasus Plus Accounts authority, and is alone responsible for calculating Flight Points, preparing prize information and awarding prizes. In the event of a dispute, PEGASUS' records are regarded as the valid ones.

5. Calculation of Flight Points

5.1 Earning Flight Points

Points will be credited to members' accounts according to the rules of calculation valid during the period of time that includes their flight. In addition, PEGASUS has the right to make changes to the conditions relating to the earning and spending of points at any time.Flight points can be earned from domestic scheduled and international scheduled flights. Flight Points are calculated as 2% of the whole ticket price (including taxes and charges).

1 Flight Point = 1 TL.

Flight Points are also earned on 'non-flight ticket' product purchases. Such 'non-flight ticket' services are as listed below:
Seat selection
Excess luggage
Payment for reservation extension (Don't Miss This Price facility)
Pre-ordered meals
Carriage of sports equipment
Carriage of domestic pets

Flight Points for these non-flight ticket items are calculated as 2% of the cost, provided the member has actually boarded the flight.

Conditions for earning points:

- FlightPoints can be earned on Pegasus' scheduled international flights and flights within Turkey. FlightPoints cannot be earned on     tickets carrying a Pegasus flight number if the flight is operated by another airline.
- Flight Points are earned only if the member boards the flight.
- Flight Points are not earned if the member has checked in but does not board the flight.
- Flight Points are not earned if the member cancels the ticket.
- If the member changes his flight, Flight Points are earned based on the value of the new ticket.
- Once the member’s flight has taken place, the Flight Points will appear in the member’s account within 72 hours of flight time.
- A member can earn Flight Points retrospectively by using the PNR (reservation) number for flights taken up to one month before membership is activated. Retrospective flight registration can be done through Pegasus call center and through membership pages on Pegasus web site flypgs.com 
- It is also possible to earn Flight Points retrospectively for flights in the last 6 months of membership.

Main membership account will store all Flight Points earned by all related members under 18. The main member can use all Flight Points earned by the related members. 

Members can also earn Flight Points with subject to Pegasus Plus programme rules, on purchases of goods and services from enterprises with which PEGASUS is in partnership. The partnership agreements operate subject to the conditions of the present Pegasus Plus programme. As PEGASUS is not responsible in the event of these enterprises not meeting their commitments or transgressing the terms of their agreements, it is also not responsible for any loss arising from these consequences.

Points will still be earned with the “cepfly” and Pegasus Card loyalty programmes, according to their general terms and conditions. For those who are members of more than one programme, points resulting from each membership will be collected into one pooled account either at member’s request or by Pegasus without member’s request Pegasus has the right to combine accounts without seeking member’s consent.Flight Points, which have been earned, shall be stored in Turkish Lira (TL). When payments are made in other currencies, Flight Points are calculated according to the exchange rate at the time of purchase. Exchange rate conversions are made according to Pegasus General Terms and Conditions.

Pegasus has the authority to calculate Flight Points and Pegasus reserves the right to make changes at any time, to the rules about earning and redeeming Flight Points.

5.2 Redeeming Flight Points

Flight Points can be redeemed on flight ticket and non flight ticket services purchases on only Pegasus website flypgs.com. If the member does not state at the point of reservation the details of the flight and services, Pegasus reserves the right to reject the use of Flight Points for the reservation.

Points are spent according to first in first out rule. Points earned first are the first to be spent. Minimum number of Flight points redeemed at any single transaction is equivalent of five times the transaction currency. For example, if the flight ticket purchase transaction is in Euro’s, Flight Points equivalent to a minimum of 5 Euro’s must be redeemed during a single transaction. If the transaction is happening in TL, Flight Points equivalent to a minimum of 5 TL must be redeemed. 

Members can use Flight Points to purchase flight tickets and non flight ticket services, on any Pegasus scheduled flight subject to seat availability. Points collated can also be used for purchasing 'non- flight ticket' service purchases. Such 'non-flight ticket' services for which Flight Points can be redeemed are as below:

Seat selection
Excess luggage
Payment for reservation extension (Don't Miss This Price facility)
Pre-ordered meals
Carriage of sports equipment
Carriage of domestic pets

When using Flight Points in other currencies, the value of the Flight Points is calculated according to the exchange rate at the time of purchase of the flight and additional services. Exchange rate conversions are made according to the Pegasus General Terms and Conditions.

Pegasus has the authority to calculate Flight Points and Pegasus reserves the right to make changes at any time, to the rules about earning and redeeming Flight Points.

In addition Pegasus has the right to exclude specific price, payment and/or traveller categories, in part or in full, from the Programme, as long as members are informed about these beforehand.

6. Managing Credits in Flight Point Accounts

Every member has an account in which the Flight Points are recorded. These points cannot be transferred to third parties or other members. They cannot be combined with Flight Points from another member’s account towards a single payment.

Flight Points can only be used according to the Pegasus Terms and Conditions; they cannot be exchanged for cash, or for other goods of equivalent value. The use of Flight Points is subject solely to Pegasus’ rights of regulation.

Under the Pegasus Plus programme, any member will only earn points from purchases from partner enterprises in a formal contract with Pegasus, if the contract is operational at the time of the purchase. Outside that contract period, Flight Points cannot be earned. Announcements about all these campaigns can be found on www.flypgs.com website. 

Members are responsible for following these announcements. Members can track their Flight Points by logging in their membership accounts on www.flypgs.com website or by calling the Pegasus Call Centre. 

7. Validity period for Flight Points

Flight Points can be earned throughout the year. Flight Points must be used by the end of the second calendar year after the year in which they were earned. For example, points earned in May 2012 must be used by the end of 2014, or they will expire. Members can log in to www.flypgs.com or call the Pegasus Call Centre to find out information about points expirationPegasus cannot guarantee that seats will be available on the route or the date which a member requests until flight points expire. To use these Flight Points on a particular flight, the payment must be made before the Flight Points expire; reservation alone is not sufficient. If Flight Points are not used before expiration, members can not make a claim on these Flight Points from Pegasus.

8. Appealing Against Decisions and Amending Records

If for any reason Flight Points have not been credited to a member’s account after the purchase of a flight or non flight ticket services, the Flight Points can be credited in the next six months, provided the member can produce the original documents (tickets and boarding passes) relating to the flight and other services.

Any query regarding uncredited Flight Points must be made within six months of the flight, non flight ticket services or other activity related to the flight in question. Appeals cannot be considered after six months.

Pegasus is the sole arbiter of any appeal, and is the only authority that can decide whether a member is entitled to Flight Points or alter a Flight Points account. Pegasus will make amendments if it judges that Flight Points were credited falsely to a member’s account.

9. Personal Security Password

Each member will be assigned a membership number and password for use on the internet. The membership number is the member’s mobile phone number. Any transaction made using the membership number and password is considered to be made by the actual member. In order to maintain security and to guard against the misuse of this information, it is the responsibility of members to keep this information private and guard against access by third parties. Pegasus will only provide membership password to a member on request from that member, and Pegasus accepts no responsibility for the misuse of passwords by third parties. If the member suspects that their account information has been misused, they should contact Pegasus Plus authorities immediately.

10. Other Conditions

10.1 Relevant Legislation

The laws of some countries may place restrictions on the Pegasus Plus General Terms and Conditions. Pegasus has the right to take all necessary precautionary measures for complying with the relevant regulations. Members affected by any such measures will not have any right of complaint, demand, or right to compensation.

10.2 Misuse

Pegasus has the legal right to take action against anyone breaking the Terms and Conditions of Pegasus Plus, misusing prizes or giving wrong information for personal gain.

They are liable to have their membership of Pegasus Plus cancelled, and to lose all the points and/or prizes they have previously earned. Any prizes and Flight Points which have been claimed because of misuse contrary to the General Terms and Conditions will not be honored.

10.3 Limited Liability

Subject only to notifying members in advance, PEGASUS has the right to change the Pegasus Plus programme and/or the contracts of the partner companies created under this programme, wholly or partially, or to terminate the Pegasus Plus programme and/or the contracts of the partner companies created under this programme , without any liability.

PEGASUS cannot guarantee that the benefits of the programme will continue indefinitely, that the value of Flight Points will always stay the same or that Flight Points can be used an a specific flight desired by the Member. 

Pegasus Plus is owned solely and exclusively by PEGASUS. If PEGASUS chooses to waive some of the rights assigned to it under this programme, or if Pegasus does not demand the member to fulfill any condition of the programme, or if there is delay in using the rights under the programme, or if additional benefits are given to the members through temporary additional actions that are against the programme principles, this does not mean that PEGASUS has renounced any or all of its rights. In addition, it does not mean that PEGASUS gives any additional rights to a member and it does not mean that Pegasus waives its right to demand the member to obey part or all of the programme rules. 

The general restrictions of the PEGASUS Passenger and Luggage Carriage Terms and Conditions also apply to the Pegasus Plus programme members. Programme members who win a free ticket or redeem Flight Points in purchases are responsible for obeying the rules of passenger and luggage carriage general regulations. 

If PEGASUS breaches the conditions of the programme, the company is only responsible for tangible loss, proved and assessed in court and not for indirect or moral loss. In these instances, the decision of the court is final.

Pegasus has the right to contact the Member for any communication related to the membership, promotion, advertisement and announcements using any of the contact information submitted by the Member. Members give the consent for Pegasus and its programme partners to contact them for communication of promotions, new route launches and other subjects, through the contact details specified by the members.

10.4 Right of Assignment

Pegasus has the right to assign the Pegasus Plus programme to partner firms or third parties. It also has the right to assign agreements that have been made with Pegasus Plus members to Pegasus Plus partners or third parties. Pegasus informs the programme Members about this assignment in advance.

10.5 Tax and Disbursements

Pegasus is not responsible for any tax liabilities or other expenses that arise as a result of free tickets awarded to the Members. It is the responsibility of the member who has received the prize to pay any such expenses.

11. Cancellation of Programme membership

If any of the conditions below apply, PEGASUS, can dissolve its agreement with the member without a prior notice and without liability for compensation with respect to FlightPoints or other obligation. In doing so, Pegasus reserves the right to claim damages and take any legal action.

If member does not comply with the General Terms and Conditions of Pegasus Plus
If member does not comply with PEGASUS Passenger and Luggage Carriage Terms and Conditions
If member gives wrong information to Pegasus, under any circumstancesIf member misuses Pegasus Plus programme against the programme rules and the law
If member displays verbal or physical violence, harassment or abuse against PEGASUS personnel or other passengers; failure to comply with instructions from a member of Pegasus personnel; causing damage or harm to the plane itself, other passengers or flight attendants, or to goods, or similar circumstances

In addition to the above conditions, if the Pegasus Plus programme is temporarily suspended or permanently cancelled, the membership is automatically terminated.

Pegasus can cancel any membership without reason, provided it gives seven days’ notice in writing . Members may cancel their membership at any time. If a membership is terminated for any reason, the member has no right to claim compensation except under the circumstances outlined in Section ‘Flight Points Validity on Termination of Membership’.

12. FlightPoints Validity on Termination of Membership

All the benefits gained under the Pegasus Plus programme by a member can be used during the 6 months from the date of termination after a membership has been terminated by either PEGASUS or the member, subject to the restrictions outlined. During this time, the member can use their available FlightPoints, subject to the conditions of the Programme. However, the member cannot claim compensation for any remaining FlightPoints that were not used during the 6 months from the date of termination. 

If PEGASUS terminates a membership for valid reasons, or suspends or closes the programme, the member loses the right to use existing FlightPoints immediately as of the date of membership termination or the date that programme is suspended or closed.

13. Application of the law and relevant court

The interpretation, application and the resolution of disputes of the Pegasus Plus programme shall be interpreted in accordance the laws of the Republic of Turkey. The Execution Offices and Courts of Istanbul shall have jurisdiction in case of any legal dispute.