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MY TICKETS

Use this section for any ticket changes, cancellations, etc., convert your reservations into tickets.

You can view your reservations and print your e-tickets here

FLIGHT SERVICES

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Please enter your Booking Reference Number(PNR) and your Surname then please click continue.

Please enter your Booking Reference Number(PNR) and your Surname then please click continue.

Please enter your Booking Reference Number(PNR) and your Surname then please click continue.

Please enter your Booking Reference Number(PNR) and your Surname then please click continue.

Please enter your Booking Reference Number(PNR) and your Surname then please click continue.

Please enter your Booking Reference Number(PNR) and your Surname then please click continue.

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General Rules

THANK YOU FOR VISITING OUR ONLINE TICKET SYSTEM.

By accessing and using this website, you agree to be bound by the following Terms and Conditions.

The Pegasus (Pegasus Hava Taşımacılığı A.Ş.) website enables you to purchase Electronic Tickets (e-tickets) for our domestic flights, make reservations, change your route, and make cancellations and return operations.

“Electronic ticket” (e-ticket) refers to the Ticket prepared by the carrier or prepared in the carrier's name that contains passenger information. The agreement clauses and warnings constitute an inseparable part of the carrier agreement and ticket. The e-ticket is in lieu of an invoice.

You may Purchase or Reserve tickets on the internet for up to 9 passengers and 6 flights at a time.

 It is imperative that Internet transactions are carried out exactly as demonstrated on the internet pages. Pegasus will not be held responsible for any delays you experience as a direct result of erroneous transactions on your part while making reservations, changing reservations, cancellations, refunds and purchasing on-line tickets.

Pegasus Airlines and business associates may send e-mails and SMS notifications on your mobile phone informing you about campaigns and offers.

Pegasus Airlines may request to see the credit card with which the ticket purchase was made.

  • On-line tickets can only be purchased from our website using Visa and Master Card credit cards. If you have a German bank account, you can also pay using EDD (Electronic Direct Debit) and Giropay (Online-Überweisung). During the transaction you will be asked to enter the three digit CVV code on your credit card (The code is the last three numbers located on the signature strip on the back of your credit card).  The total amount (including taxes and other costs) will be charged to your credit card upon your authorization and an Electronic Passenger Ticket will be prepared in lieu of an invoice which you will be able to print. You may also pick up your Electronic Ticket print-out from the closest Pegasus Sales Office within 7 days.
  • Pegasus Airlines cannot be held liable for any e-ticket confirmation e-mail notices that are not delivered to the customer, or that are delivered late or incomplete.
1. Reservations may not be transferred to anyone else, and the name on a ticket cannot be changed.
2. Reservation changes, ticket cancellations and fare refunds cannot be made after the scheduled departure time. 
Ticket validity:

a. Tickets are valid for one year from the flight date printed on the first flight coupon.
b. in the case of coupons for open flights, tickets are valid for one year from the date printed on the first flight coupon.
c. Amendments or refunds cannot be made to tickets reaching the end of their validity.
d. In the case of a ticket amendment being made, the validity date will be the same as the first ticket. The period of validity of the first ticket cannot be extended on amended tickets. If an amendment is made to an open flight ticket, the validity date for the ticket will be that conferred on it according to the price category of the new ticket.
3. The Service Fee is non-refundable in case of refund. Service Fees are also payable for ticket changes made via the Call Centre.
4. Refunds are paid only to the credit card holder, and the credit card used for payment will be credited at the same place from the ticket was bought.
5. Ticket sales transactions on scheduled flights can be made by travel agents up to 1 hour before flights or via our website up to 30 minutes before flights. Check-in closes 30 minutes before flights, after which ticket-holding guests may not be permitted to board the flight.
6. Pegasus passengers must complete their check-in procedures at least 45 minutes prior to the scheduled departure time for international flights, or at least 30 minutes prior to the scheduled departure time for domestic flights.
7. Pegasus Airlines denies liability for any damage or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication failure, theft or destruction or unauthorized access to, alteration of, or use of record whether as a result of breach of contract, tortuous behavior, negligence, or under any other cause of action.


8. Rules For Northern Cyprus 

In compliance with a directive from the Interior Ministry's General Directorate of Security, all passengers for flight number 501 on the Ercan-Istanbul S. Gökçen route are required to produce a passport (due to the flight having a subsequent international leg). Passengers presenting a Turkish identity card only will not be allowed to board the flight. For the other flights to or from Northern Cyprus, check-in is performed with a Turkish identity card or a passport. Passengers without a Turkish identity card or passport will not be allowed to board the flight. 
Required Documents 
o The document proving student status must be taken and retained by the agent. Additionally, it is mandatory to produce the relevant certificate together with an identity document during check-in.
o Students under the age of 16 will not be asked to produce a student certificate.

Letter Of Consent

According to the information obtained from the passport police, in the case of children under the age of 18 travelling alone on flights to or from Northern Cyprus, a letter of consent from both parents is required; when travelling with only one of the parents, a letter of consent from the other parent is required. Otherwise, child passengers under the age of 18 will not be allowed to board the flight. 

Army Personnel Fares
o Available to all the Turkish army personnel performing their national service in Northern Cyprus as well as those stationed there.
o This Fare Code is identified as OWMICY and appears next to the Reservation Class.

Required Documents

o The document proving military personnel status must be taken and retained by the agent when issuing the ticket. Additionally, it is mandatory to produce the relevant certificate during check-in.
o For journey modifications, any fare difference between the desired date and itinerary and the previously paid fare will be collected separately.


  • Where there are non-promotional segments on a PNR, then the rules for the promotional price option are valid for the entire PNR.
  • When the sytem gives a period free of charge, the period and its prices can be extended depending upon the numbers of days and flights remaining.
  • Promotional fixed price charges can be used once, whereas other prices can be used twice
  • On the web, where the international route option is extended, then so is the domestic route.
  • Regardless of the time left before the flight, if on one of the flights on the PNR, there are less than 9 seats remaining on the flight this option will not be made available.
  • Fixed price charges are non-refundable.
  • The selections made for fixed price Advantage and Extras Packages purchased during the option period are registered on the PNR and transferred to the ticket.


Please review Reservation Change and Cancellation - Return Compensation Fees charts with regards to the cancellations and returns. In addition to these, the difference between class fares will be charged. For passengers who have purchased Extras Packages, the Extras Packages terms for cancellations and changes apply.

DOMESTIC FLIGHTS & NORTH CYPRUS

Refund Rules in case of Reservation Changes and Cancellations of Essentials and Advantage Packages

Promotion

Super

Flex

 

 

 

Fare Code

       1/2/3/G                 

P/U/T/Z/V

X/S/N/K/H/M/
L/B/Q/R/D/Y

 

 

 

Reservation Changes

Over 2 hours

20 TL of Fare Non-Refundable

50 TL of Fare Non-Refundable

50 TL of Fare Non-Refundable

 

 

 

Less than 2 hours

Non-refundable

Non-refundable         

Non-refundable         

 

 

 

Cancellation - Refund

Over 6 hours

Non-refundable

Non-refundable

55 TL of Fare Non-Refundable

 

 

 

Less than 6 hour

Non-refundable

Non-refundable

Non-refundable

 

 

 

 

 

 

 

 

 

 

 

For cancellation and refund of Essentials and Advantage Packages , fuel Surcharce is non-refundable. For reservation changes, If there is more than 2 hours to flight, Fuel surcharge is fully refundable.If there is less than 2 hours to flight, fuel Surcharce is non-refundable.

Terms for Extra Package Reservation Changes and Cancellations:

In accordance with the reservation and ticket terms there will be no price deductions for any cancellations or changes made on Extra, Eco or Advantage Packages up to 2 hours before take off.

In the event of changes made up to 2 hours before take off the contents of the package will not be transferred to the new flight and the price of the package will be refunded. If the ticket price of the new flight is higher than that of your existing ticket the price difference is payable.  

In the event of cancellations made up to 2 hours prior to the departure, with the exception of the “service fee” paid at the time of purchasing the ticket, the full ticket price will be refunded without deductions.

In the event of cancellations made less than 2 hours prior to departure, passengers holding extra package tickets who request changes or cancellations will only be refunded airport taxes. 


INTERNATIONAL FLIGHTS: From/To TURKEY - From/To GERMANY / AUSTRIA / AZERBAIJAN / BELGIUM / DENMARK* / FRANCE / GEORGIA / HOLLAND / UNITED KINGDOM * / SWEDEN* / SWITZERLAND* / ITALY /  BOSNIA HERZEGOVINA / SERBIA / ALBANIA / KOSOVO /MACEDONIA / ROMANIA / GREECE / SPAIN / PRAGUE / BUDAPEST FLIGHTS

Refund rules in case of Reservation Changes and Cancellations for Essentials and Advantage Packages

Promotion

Super

Flex

 

Fare Code

          1/2/3/G

P/U/T/Z/V

X/S/N/K/H/M/
L/B/Q/R/D/Y

 

Reservation Changes

Over 72 hours

20 EUR of Fare Non-Refundable

45 EUR of Fare Non-Refundable

45 EUR of Fare Non-Refundable

 

Between 72 and 2 hours

25 EUR of Fare Non-Refundable

50 EUR of Fare Non-Refundable

50 EUR of Fare Non-Refundable

 

Less than 2 hour

Non-refundable

Non-refundable

Non-refundable

 

Cancellation - Refund

Over 72 hours

Non-refundable

Non-refundable

65 EUR of Fare Non-Refundable

 

Between 72 and 6 hours

Non-refundable

Non-refundable

85 EUR of Fare Non-Refundable

 

Less than 6 hour

Non-refundable

Non-refundable

Non-refundable

 

 

 

 

 

 

 

*CHARGES FOR AMENDMENTS, CANCELLATIONS AND REFUNDS MADE FOR FLIGHTS BETWEEN TURKEY ANDDENMARK / UNITED KINGDOM / SWEDEN / SWITZERLAND WILL BE MADE IN THE CURRENY OF THAT COUNTRYTHOUGH THESE FEES MAY BE QUOTED IN EUROS IN THE TERMS AND CONDITIONS. 

For cancellation and refund of Essentials and Advantage Packages , fuel Surcharce is non-refundable. For reservation changes, If there is more than 24 hours to flight, Fuel surcharge is fully refundable.If there is less than 24 hours to flight, fuel Surcharce is non-refundable

INTERNATIONAL FLIGHTS: From/To TURKEY - From/To IRAQ / IRAN / LEBANON / RUSSIA / UKRAINE / KAZAKHSTAN / ISRAEL / KUWAIT /  BAHRAIN /QATAR / KYRGYZSTAN / UNITED ARAB EMIRATES FLIGHTS

Refund rules in case of Reservation Changes and Cancellations for Essentials and Advantage Packages for Essentials and Advantage Packages

Promotion

Super

Flex

 

Fare Code

          1/2/3/G

P/U/T/Z/V

X/S/N/K/H/M/
L/B/Q/R/D/Y

 

Reservation Changes

Over 72 hours

30 USD of Fare Non-Refundable

60 USD of Fare Non-Refundable

60 USD of Fare Non-Refundable

 

Between 72 and 2 hours

35 USD of Fare Non-Refundable

65 USD of Fare Non-Refundable

65 USD of Fare Non-Refundable

 

Less than 2 hour

Non-refundable

Non-refundable

Non-refundable

 

Cancellation - Refund

Over 72 hours

Non-refundable

Non-refundable

85 USD of Fare Non-Refundable

 

Between 72 and 6 hours

Non-refundable

Non-refundable

115 USD of Fare Non-Refundable

 

Less than 6 hour

Non-refundable

Non-refundable

Non-refundable

 

 

 

 

 

 

 

For cancellation and refund of Essentials and Advantage Packages , fuel Surcharce is non-refundable .For reservation changes, If there is more than 24 hours to flight, Fuel surcharge is fully refundable.If there is less than 24 hours to flight, fuel Surcharce is non-refundable

 

RULES FOR DOMESTIC FLIGHTS** CONNECTING WITH INTERNATIONAL FLIGHTS 
Refund rules in case of Reservation Changes and Cancellations for Essentials and Advantage Packages for Essentials and Advantage Packages                            Flex
Fare Code                       E / W / F / A
Reservation
Changes
Over 72 hours                  30% of Fare Non-Refundable             
Between 72 and 24 hours                  50% of Fare Non-Refundable 
Less than 24 hours                  Non-Refundable
Cancellation
-
Refund
Over 72 hours                  30% of Fare Non-Refundable 
Between 72 and 24 hours                  50% of Fare Non-Refundable
24 SAATTEN AZ ZAMAN                  Non-Refundable
** THESE RULES ARE ONLY APPLICABLE TO CONNECTING DOMESTIC FLIGHTS. DOMESTIC FLIGHTS & NORTH CYPRUS FLIGHTS CHANGE AND CANCELLATION RULES ARE APPLICABLE TO TICKETS ISSUED FOR DOMESTIC AND NORTH CYPRUS FLIGHTS THAT ARE NOT CONNECTING FLIGHTS .    

RULES FOR CONNECTING FLIGHTS*** DURING INTERNATIONAL FLIGHTS CONNECTING TO INTERNATIONAL FLIGHTS
Refund rules in case of Reservation Changes and Cancellations for Essentials and Advantage Packages                                                        Fare Code
        I - E      W - F - A
Reservation
Changes

Over 24 hours Non-refundable.50% of Fare Non-Refundable
Less than 24 hours Non-refundableNon-refundable
Cancellation
-
Refund
Over 24 hours Non-refundable50% of Fare Non-Refundable
Less than 24 hours Non-refundableNon-refundable
*** THESE RULES ARE ONLY APPLICABLE TO CONNECTING INTERNATIONAL FLIGHTS. RELEVANT INTERNATIONAL FLIGHTS CHANGE AND CANCELLATION RULES APPLY TO TICKETS ISSUED FOR INTERNATIONAL FLIGHTS THAT ARE NOT CONNECTING FLIGHTS.

 

Terms for Extra Package Reservation Changes and Cancellations:

In accordance with the reservation and ticket terms there will be no price deductions for any cancellations or changes made on Extra, Eco or Advantage Packages up to 2 hours before take off.

In the event of changes made up to 2 hours before the departure the contents of the package will not be transferred to the new flight and the price of the package will be refunded. If the ticket price of the new flight is higher than that of your existing ticket the price difference is payable. 

In the event of cancellations made up to 2 hours prior to the departure, with the exception of the “service charge” paid at the time of purchasing the ticket, the full ticket price will be refunded without deductions.

In the event of cancellations made less than 2 hours prior to departure, passengers holding extra package tickets who request changes or cancellations will only be refunded airport taxes. 

On connecting flights with Extra Packages the Extra Package Reservation Changes and Terms and Conditions for Cancellations apply.


For reservation Changes and cancellations online:

  • For passengers who are members of the website; please click on "Member login" on http://www.flypgs.com website. Following the LOGIN page, all pre-created reservation codes will be listed on the screen. When you click on the "Cancel" button on the same page, cancellation terms appear and if you click on the same button again, cancellation will be complete.
  • For passengers who are not members of the website; please click on My Tickets on www.flypgs.com website. After the PNR number and the passenger surname is entered in the section which opens up, the flight to be cancelled should be chosen and the cancellation procedure should be followed.
  • If you wish to change the Route (Reservation), you will need to choose the flight which you would like to change, then click on the Flight changes button.
  • Should you wish to cancel/return or change your e-tickets via one of our Airport Sales Offices, please bring your e-ticket together with the credit card and photo ID (passport, national ID card or driving licence) you used during the purchase.
  • No refunds will be made if you re-book to a cheaper fare. In the event of reservation changes the content of Advantage and Extras packages is not transferred to the new flight and the package price is refunded. For passengers who have purchased Extras packages the current Extras packages cancellation and changes terms apply.

    Flights experiencing cancellations or delays of 3 hours or more on domestic flights or on flights to or from Northern Cyprus:

    The following provisions apply to flights cancelled or delayed by our company within less than 24 hours of travel.

    • Beginning 15 August 2006, in case of delays on scheduled domestic flights or flights to Northern Cyprus due to technical failures and similar malfunctions caused by our company, the following services will be provided to the passengers:
    • For flights experiencing a cancellation or a delay exceeding 3 hours, even if the flight has already taken place, the ticket fare will be refunded.
    • For flights experiencing a cancellation or a delay exceeding 5 hours, even if the flight has already taken place, the ticket fare will be refunded and Pegasus Airlines will offer a one-way ticket free of charge to any domestic destination chosen by the passenger.

For Cancelled Flights Due To Adverse Weather Conditions:

Flights cancelled due to adverse weather conditions may be changed free of charge for another Pegasus Airlines flight on the same route, provided the amendment is made within 3 days of the date of the original flight. In case of a flight change, the date of the new selected flight can be at the latest within 14 days following the cancelled flight. Any claims apart from these restrictions we have stated are subject to only continuous ticket fee return.

Refunds for flights cancelled due to adverse weather conditions:

Regarding any cancelled flights and interconnected flights given or taken by Pegasus Airlines,  flight ticket fee refunds can be claimed without any deduction up to and including the expiry date of the said ticket .In order to cancel any interconnected flight of a cancelled flight, it is required that the said flight should not have been used by the passenger .Any other flights included in the ticket are subject to normal fee rules.
This is baggage that is registered to the passenger ticket in exchange for a baggage label, and is entirely the responsibility of the carrier. The contents of the baggage should comprise clothes.Valuable documents and jewelry, electronic goods, and items that can leak or break should not be placed in baggage. Pegasus Airlines is not responsible for carry-on baggage.

In accordance with EU regulations, the maximum weight limit per piece of baggage is 32 kg.


This is baggage taken onto the plane by the passenger. Each passenger is permitted one item of carry-on baggage measuring 20 cm x 40 cm x 55 cm, and weighing a maximum of 8 kg.
The following are allowed to be carried on board without subjected to extra cost.
If there is no room in the cabin for these items, then they will be stowed in the hold and carried as checked baggage.

  • One hand bag suitable for traveling,
  • One overcoat, shawl, scarf or blanket,
  • One bag of duty-free shopping,
  • One umbrella (except those with pointed ends) or walking stick,
  • One baby carrycot or pushchair (can be placed in cargo),
  • One small camera or telescope,
  • Books and magazines to be read during the flight,
  • Collapsible wheelchair or pair of crutches (to be placed in cargo)
  • Baby food and carrycot to be used during the flight
  • One laptop computer
Lost or Damaged Luggage

Please report any lost or damaged luggage, providing any documentation requested, at the appropriate airport's Lost Luggage Office, administered by Ground Services, before leaving the arrivals lounge and on the same day that the luggage has been lost or damaged. As airlines cannot take full responsibility for luggage, please carry any important items in your hand luggage. 

 - Breakable or decayable items, electronic devices, musical equipment, medicines, valuables (money, jewellery, commercial or valuable documents, passport, ID cards etc) and dangerous items (firearms, ammunition, chemical substances etc) should not be placed in luggage. The carrier is not responsible for the loss of or damage to such items.  

- Guests travelling together but with different PNR numbers on their reservations must make this clear in the report for loss or damage to their luggage so as not experience any problems. No responsibility can be accepted if a guest cannot show a luggage label in his/her own name.  

- Pegasus Airlines is not responsible for items left behind by guests on aircraft.  

We recommend that guests take out private travel insurance. Please do not forget to attach a fully complete luggage label to all your luggage.  

You will be able to track the status of your lost baggage online. Lost luggage can be tracked via this link: 
http://www.flypgs.com/en/fly-with-pegasus/track-baggage.aspx

Lost Luggage:

Guests whose luggage is not returned should go on the same day to the Lost Luggage Office, administered by Ground Services, at the appropriate airport before leaving the arrivals lounge with the following: 

PNR number, flight ticket, boarding card  

Luggage label  

Identification (proof of identity, passport)

All of these should then be kept safely by you along with the Lost Luggage Report (PIR). The search for your missing luggage will then commence via WorldTracer, the global luggage tracking system used by most airlines.  

To find out the latest on your lost luggage, please visit the Track Baggage page in the Fly With Pegasus section on http://www.flypgs.com/en/ .

A report will be filed by the appropriate Ground Services within 5 days with any news of your luggage. Luggage found will returned to you in the shortest amount of time possible.

In the event that your luggage is not found within one month, the tracking will continue by the Central Lost & Damaged Luggage Department. In line with Pegasus Airlines' guidelines, electronic copies of the following documents and information should be provided:  

1. Lost Luggage Report 
2. PNR number, flight ticket, boarding card 
3. Luggage label 
4. List of items in your luggage 
5. Your bank account number, account-holder's name and surname, name of bank, BIC - Swift code and IBAN 
6. Your email address

Damaged Luggage:

Guests whose luggage has been damaged noticeably should go on the same day to the Lost Luggage Office, administered by Ground Services, at the appropriate airport before leaving the arrivals lounge with the following:

PNR number, flight ticket, boarding card 
Luggage label 
Identification (proof of identity, passport)

All of these should then be kept safely by you along with the Damage Report. If luggage damage is not noticed immediately, application should be made in writing to the carrier within 7 days of travel as stipulated by the regulations and with proof that the carrier has caused the damage. Applications made later than the time stipulated will not be legally valid.

In line with Pegasus Airlines' guidelines, electronic copies of the following documents and information should be provided:

1. Damage Report 
2. PNR number, flight ticket, boarding card 
3. Luggage label 
4. Receipt for the luggage's repair or original receipt for the luggage's purchase 
5. Your bank account number, account-holder's name and surname, name of bank, BIC - Swift code and IBAN 
6. Your email address
7. Luggage brand and model

Important Reminder: Pegasus Airlines cannot be held responsible for the following types of damage to luggage:

minor abrasions, holes or tears 
light amount of damp or wetness 
damage to the luggage's wheels, handles, straps or zips resulting from the type of 
luggage used, existing damage on the luggage, inferior quality or defective luggage 
damage caused by items not packed well enough (fragile items) or by excessive 
heaviness
items categorised as LRT (Limited Release Tag):
Contact details: 

Tel : 00 90 850 250 0 737 

  • Important announcement: Our transfer passengers with a connecting flight who have been required to pay an excess baggage fee at the first departure point must retain their payment receipt until the end of the journey.
  • In accordance with our new procedure our passengers may pay a lower rate for their excess baggage at the ticket purchasing stage or at any time prior to the flight, on our website, by contacting our Call Center or any of our authorized agents.
  • Existing terms regarding free baggage allowance and excess baggage will apply to flights purchased prior to 1 April 2011.  Our new "PNR Options" terms will apply to tickets purchased after 1 April.
  • Free baggage allowance is 15 kg for domestic flights and 20 kg for international flights. The baggage allowance of children under the age of two is 10 kg on all flights. 
  • Any baggage or hand luggage exceeding the free baggage allowance will be charged at the rates below and may be paid for up to 4 hours prior to the flight on our website, by contacting our Call Center or any of our authorized agents.
  • The maximum excess baggage allowance you may purchase is 20 kg. The fees are divided into 5 kg, 10 kg and 20 kg blocks. Payment is at the rates that appear on the table below on our website (see table column 4) 
  • In the event of your baggage exceeding the free baggage allowance of 15 kg on domestic flights and 20 kg on international flights and no excess baggage allowance having been purchased prior to the flight passengers will be required to pay the excess baggage fee at the airport.
  • No excess baggage allowance may be purchased for infants.
  • In the event that there is more than one person on the PNR each passenger must purchase their own separate excess baggage allowance.
  • Any baggage allowance purchased is not transferable.
  • In the event of a reservation change any excess baggage allowance purchased is automatically transferred to the new flight. Any differences in fees will be charged or refunded.
  • In the event that a flight is cancelled any excess baggage allowance fee is automatically refunded. No baggage refunds are made unless the flight is cancelled.
  • For our passengers who have purchased Advantage or Extra Packages, the excess baggage allowance included in the package will be added to the free baggage allowance at no extra cost. Our passengers who have purchased Advantage or Extra Packages and who wish to purchase additional baggage allowance in excess of their package entitlement may only do so at the airport. Click here for detailed information about Advantage and Extra Packages.


Free Baggage AllowanceFree Baggage AllowanceExcess Baggage Charge (per KG) AIRPORTExcess Baggage Charge (per KG) WEB/AGT/CALL CENTER
Domestic Flights15 KG7 TL3 TL
Flights from / to Northern Cyprus20 KG6 TL4 TL
Flights from / to UK20 KG10 GBP6 GBP
Flights from / to Germany  20 KG6 EUR2 EUR
Flights from / to Holland 20 KG6 EUR2 EUR
Flights from / to Switzerland 20 KG8 CHF3 CHF
Flights from / to Albania20 KG4 EUR2 EUR
Flights from / to Austria20 KG6 EUR2 EUR
Flights from / to Denmark20 KG50 DKK15 DKK
Flights from / to Belgium20 KG6 EUR2 EUR
Flights from / to Greece20 KG7 EUR4 EUR
Flights from / to France 20 KG7 EUR3 EUR
Flights from / to Sweden20 KG60 SEK30 SEK
Flights from / to Lebanon20 KG9 USD4 USD
Flights from / to Italy20 KG8 EUR4 EUR
Flights from / to Ukraine20 KG9 USD5 USD
Flights from / to Georgia20 KG7 EUR4 EUR
Flights from / to Russia (Krasnodar)20 KG9 USD5 USD
Flights from / to Russia (Omsk)20 KG12 USD6 USD
Flights from / to Russia (Moscow)20 KG11 USD6 USD
Flights from / to Russia (Sochi)20 KG9 USD5 USD
Flights from / to Russia ((Mineralnye Vody)20 KG9 USD5 USD
Flights from / to Iran (*)20 KG8 USD4 USD
Flights from / to Macedonia20 KG4 EUR2 EUR
Flights from / to Romania
20 KG4 EUR3 EUR
Flights from / to Kuwait20 KG11 USD6 USD
Flights from / to Kosovo20 KG4 EUR2 EUR
Flights from / to Iraq20 KG9 USD4 USD
Flights from / to Kazakhstan (*)20 KG9 USD5 USD
Flights from / to United Arab Emirates20 KG11 USD6 USD
Flights from / to İsrael20 KG9 USD4 USD
Flights from / to Azerbaijan20 KG4 USD
Flights from / to Serbia20 KG4 EUR2 EUR
Flights from / to Bosnia and herzegovina20 KG4 EUR2 EUR
Flights from / to Kirghizistan20 KG9 USD5 USD
Flights from / to Spain20 KG8 EUR4 EUR
Flights from / to Qatar20 KG11 USD
6 USD

  • Valid for corresponding flights.
  • The baggage allowance of passengers under the age of two is 10 kg.
  • From 8 July, in the event that passengers continuing from international to domestic lines or vice versa pay their excess baggage fees at the airport, 1 Euro per kilo for each passenger will be added to the international flight for the domestic flight. 
  • For connecting flights from international to domestic lines and vice versa the free baggage allowance for international lines applies. 
  • For connecting flights from international to domestic lines and vice versa and international to international lines the fees for any excess baggage or hand luggage may be paid for at cheaper rates via our website, our Call Center and authorized agents up to 4 hours prior to the flight. You will be charged the total fees for all lines. E.G: 1 kg of excess baggage for a connecting flight from Adana to Istanbul that continues to Rome will be charged up to 4 hours prior to the flight as follows: Adana - Istanbul: 3 TRY + Istanbul - Rome 3 EURO, making a total of 3 TRY + 3 EURO. For connecting flights from domestic lines to domestic lines, from Turkey to Nicosia and from Nicosia to Turkey you may make payments for any excess luggage or hand luggage at reduced rates via our website, Call Center or authorized agents up to 4 hours prior to the flight. In this event only the fee for the departure line is payable. 
  • For passengers departing/arriving from FRANCE, SWEDEN and ITALY, from 01.10.2013, airport excess baggage fees  have increased to 6 € per kilo.
  • From 01 December 2013 airport excess baggage fees will be modified. With the exception of transfer passengers, the fee on domestic lines will increase from 5 to 6 TRY and the excess baggage fee on lines to and from Germany, Austria, Azerbaijan, Belgium, Denmark, Georgia, Holland, Irak, Iran, Israel, Switzerland, Kazakstan, Kirgizstan, Lebanon, Russia-Krasnodar, Russia-Sochi, Ukraine and Greece will increase from 5 to 6 TRY. The change will apply equally to flights purchased prior to 01 December 2013.

 

-If hand luggage of Guests who depart from one of out of Turkey destination with Pegasus Airlines, is determined as oversized or overweighed at boarding gate, 50 € (70 CHF / 400 DKK / 46 GBP / 200 RUB / 500 SEK / 125 TL / 70 USD) shall be charged for it by loading under the aircraft.

- If hand luggage of Guests who depart from one of Turkey destination with Pegasus Airlines, is determined as oversized of overweighed at boarding gate, its weight is added onto checked baggage and excess collection shall be applied according to regarding route’s rate in case there is excess weight.
Code Descriptions
AVIH(S) Animal in hold over 5 kgs up to 15 kgs
AVIH(B) Animal in hold over 15 kgs
BBAG Baby Bag
BIKE Bicycle
GOLF Golf
PETC Animal in cabin up to 5 kgs
SKI Ski
SPEQ Surfboard, Kiteboard, Diving Equipment, Canoe, Paragliding, Sporting Gun

Fees

One golf set consists of 14 golf clubs, 24 balls and one pair of shoes. Valid for maximum 20kg.


The fees stated in the table are payable for each separate route by our transfer guests carrying golf and ski equipment.

Between the 29 November and 31 December, guests who have purchased tickets for stations in Vienna, Munich, St Étienne, Bergamo, Basel and Zurich may transport one piece of ski equipment free of charge. 

For sales before 15 February 2013; 
Golf equipment of up to 10 kilos may be transported free of charge, anything in excess of this weight is chargeable at the excess baggage rate per kilo of that route.

For sales after 15 February 2013; 
As with all private baggage, items of golf and ski equipment are chargeable per piece. Golf equipment in excess of 20 kilos will be charged per kilo at the excess baggage rate of that route, in addition to the rate per piece.

Such items as footballs and  basketballs do not need to be deflated and can be carried onto the aircraft as they are.


Our guests, who are going to purchase their flight tickets between the dates 21.11.2013 and 31.12.2013 and go to our stations in Vienna / Munich / St.Etienne / Bergamo-Milan / Zurich / Basel / Beirut / Bishkek / Batumi or go out from mentioned stations between 15.01.2014 and 29.03.2014, are not going to pay a fee for the carriage of their ski set within the scope of our campaign.


It is strictly forbidden to carry any cutting, piercing or harmful objects in the hand baggage including knives, pocket knives, scissors, razors, knitting needles etc. and they can only be placed in the checked baggage. These items may get destroyed and therefore may not be returned to the owner should they be discovered during an inspection by the security officers. Pegasus Airlines are not liable for the loss of any such items.

Hazardous substances are those which can cause harm to the health, security, and property of others during air transport. Baggages which contain hazardous substances are subject to national and international regulations. These cargos must be appropriately declared and what is contained in the hazardous substances must be clearly indicated.

Due to security reasons, these items cannot be carried in restricted areas or on board:

  1. Any kind of weapons, guns, all sorts of firearms (pistols, six-shooters, revolvers, rifles, all grooved guns, all kinds of objects which may cause injuries or which have the capacity or which appear to be able to shoot off ammunition, counterfeit and imitation firearms, components of firearms (except for telescopic vision devices), air guns, balling guns, flare guns, starter's pistols, all kinds of toy guns, ball bearing guns, industrial rifle mechanisms, nail guns, bows and arrows, bricoles, catapults, spear guns, spears, pikes, underwater rifles, hunting guns and other guns to numb animals, stun guns, knockout guns, electroshock devices, ballistically managed energy guns (laser), lighters in the form of firearms,
  2. Sharp and pointed items which may cause injury such as weapons with pointed/sharp edges, sharp/pointed tips, sharp objects, axes, arrows, dart arrows, hooks, clamps, hook bars, crooks, iron bars in the shape of crooks, mountaineering crampons, crampon nails, spears, lances, pick axes, diggers, fold away pocket knives made from any length metal or any other metals including the ones with ritual, religious or hunting functions and powerful enough to be used as potential weapons, flick knives, lock knives, broadswords, meat cleavers, machetes, shaving razors, except for those when the sharp end is hidden in cartridges and/or except for disposable ones open razors and shavors, swords, bayonets, sword canes, lancets, bistouries, scalpels, surgical knives, scissors with any sharpness, skiing and walking sticks, poles, throwing stars, signal flares, drills, cutters, augers, screwdrivers, screwdriver or drill bits, fitters, wire cutters, nippers, tailor's cutters, multi-functional knives and pocket knives, repair and maintenance tools which may transform into a sharp and pointed weapon including all kinds of saws, screwdrivers, jimmy bars, levers, cranks, crowbars, crowfoots, clawhammers, hammers, mallets, pliers, needle nose pliers, pincers, nippers, spanners, adjustable spanners, blowtorches, soldering tools, underwater torches etc.
  3. Although they do not have sharp or pointed edges or ends, tools which may cause injury, tennis rackets, baseball bats, softball bats, hard or elastic golf clubs, batons, all kinds of canes, bars, sticks, truncheons, clubs, (thick and short batons covered with leather around the flexible shaft),
  4. maces, crooks, walking sticks, sticks, cricket bats, hockey and hurley sticks, lacrosse clubs, skiboards and canoe oars, skateboards, snooker cues, billiard cues, fishing rods, iron knuckledusters, sticks, truncheons, martial arts equipments such as daggers or swords,
  5. Items which threaten human health, posing a risk to the safety and security of the aircraft and its contents and/or passengers and the cabin crew: explosives, inflammable and combustible materials such as ammunitions, munitions, explosive capsules, caps, detonators, detonating cords, igniters, smoke bombs, fuses, explosive substances and devices, fake, imitation or duplicate explosive materials and devices, military explosive supplies such as mines, hand grenades, gases such as butane, propane, acetylene, oxygen and their containers, fireworks, all kinds of signal flares and other pyrotechnic ammunitions, insecure matches, metal or tin tobacco boxes or cartridges, inflammable liquid fuels such as petrol/gasoline/diesel, alcohol, ethanol, aerosol spray canisters, turpentine, terebentine, oil of turpentine, thinners, inflammable liquids such as paint thinners, alcoholic drinks with more than 70% alcohol rate,
  6. Chemical and toxic substances which threaten the human health posing risk to the safety and security of the aircraft and contents and/or passengers and the cabin crew: abrasives like mercury and chlorine which are contained within thermometers, fluid type batteries, acid, alkalines, detergents like bleach and whiteners, narcotic or knockout sprays such as pepper sprays, tear gases, radioactive substances such as medical or commercial isotopes, any contagious or biologically hazardous substances such as infected blood, bacteria or viruses, except for the ones kept within the requirements of the aircraft's emergency action plan and fire protocols, materials like fire extinguishers which might catch alight or heat up on its own due to oxidation.
The following items may not be carried in the checked baggage which passangers hand in to the cargo hold:

Easily flammable, inflammable, abrasive, poisonous, oxidant, explosive, radioactive, contagious, self-ignitable, reactive, substances which pose hazard when moistened and compressed gases, organic peroxides and Hazardous Items which contain these substances and other materials which are subject to inspection, explosives, capsules, detonating cords, caps, fuses, igniters, hand grenades, mines, propanes and butane gases, inflammable liquids such as gasoline, petrol, methanol, methyl alcohol and inflammable fluid substances and devices and tools like camping gas cylinders which contain these substances, inflammable solid substances, reactive items such as magnesium, firewood, fireworks, signal flares, sparklers, bleach, whiteners, oxidants such as repair equipments for car bodies, organic peroxides, rat poisons, poisonous or contagious substances like infected blood, radioactive substances including medical or commercial isotopes, mercury, car batteries, abrasives like vehicle fuel system components which contain fuel CANNOT BE CARRIED.

ATTENTION: All sharp objects inside checked baggages must be securely and safely packed in order to safeguard ground services personnel and other members of staff.

ATTENTION: Explosives such as paints, fireworks, firework crackers, items which have internal combustion engines such as power saws, model aircrafts, lawn mowers, radioactive substances may not be carried either as hand baggage on board or as checked baggage in the cargo hold!
EU Regulations and Duty-Free Applications for the Transportation of Liquids and Gels Due to the risks posed to aviation security by passengerstravellingwith goods in a liquid or gel consistency, the new Duty-Free Applications of the EU and UK Civil Aviation Authority Hand Luggage Transportation Regulations valid as of November 6, 2006, are listed below.

European Union Regulations and Duty Free Applications for the Transportation of Liquid-Gel Goods


  • Goods that are liquid or of a similar consistency (gels, lotions, creams, toothpaste, sprays, and deodorants) can only be transported with the passenger in small quantities and in small packages.
  • Each package has the limit of 100ml. The limit per passenger is 1 L and the bag should be visible with easily be opened. Transparent bags are to be removed by the owner of the hand luggage at security check points, shown to security personnel and put through the x-ray machine.
  • The transparent bags need to be of the type generally used in freezers, which can be opened and resealed and which prevent leakages.
  • Goods such as medicines and baby food are permitted to be transported in their own packaging but passengers need to remove them from their hand luggage and show them to security personnel at security check points.

These regulations are valid for international flights departing from Turkey. These regulations have been applied at Antalya Airport since April 15, 2009. The application of these regulations will be initiated on October 1, 2009, at Izmir Adnan Menderes, Milas Bodrum and Dalaman Airports and on January 1, 2010, at Istanbul Sabiha Gökçen Airport. Transparent bags can be obtain from the check-in counters or from designated points in the airport

Duty-free shopping practices at the terminal and in flight in the terminal

  • Stores will use specially stamped, transparent plastic bags for any items they sell. Store personnel need to place the receipt for the goods detailing sales information (the date and place of purchase) inside the bags so that this information can be read from the outside without opening the bag.
  • The transparent bags belonging to the store must be sealed by store personnel and the passenger under no circumstances may open these bags until their final destination.
Passengers purchasing goods from stores not following the regulations set out above risk having their items confiscated at security check points.

On flights with three stops or transit flights

(There is no differentiation between country or city. For example: AYT/ZRH/MUC/AYT or AYT/LNZ/SZG/AYT)

This information needs to be provided to passenger at the check-in stage at the latest prior to passing through to the departure lounge. Necessary studies are being carried out in order to devise various solutions in order to actualize this.
  • There is no limit on passengers purchasing liquid goods from duty-free shops in countries that are not EU members, including airports in Turkey, when they land at the airport of the first leg of their journey. (ZRH and LNZ in the above example).
  • However, passengers who have purchased items at duty-free stores in countries that are not EU members, including airports in Turkey, and who are to disembark at the second destination (MUC and SZG) will have their liquid goods confiscated by customs or security personnel and passengers will be forbidden from boarding the plane with these goods. Items that are not liquids or gels must also be transported in a transparent bag displaying a sales receipt detailing the item, and the bag must be closed with an unbroken seal. Bags and goods that do not adhere to these conditions will also be confiscated.
The aim of this precaution taken by EU member states is to prevent security risks stemming from goods that have been purchased in countries that are not EU members prior to the departure of a flight from one of their airports. Although it is less likely, if the passenger has bought their items in an EU country or from an EU country’s airline then the passenger can transport the bags with them as long as the necessary conditions have been met. The necessary conditions remain the same: A transparent bag with the sales receipt detailing the sale inside and a seal closing the bag that is unbroken.



Implementing the procedure on transit flights and flights consisting of three legs

  • This information needs to be provided to passenger at the check-in stage at the latest prior to passing through to the Departure Lounge.
  • The Duty-Free Sales Announcement will be as outlined in paragraph D. Passengers departing from a national airport for the first leg (for example: AYT/ZRH or AYT/LNZ) and who are to disembark at the first destination will not be sold duty-free goods at all.

Due to new rules set out by the ICAO and ECAC, air passengers travelling from March 1, 2009, will be subject to restrictions regarding liquids permitted to be carried in-flight in cabin luggage. Please click here for more information. If you have any other questions, please click here to see all FAQ categories.
Terms of pre-paid seat selection are as follows

  • Seat Selection is not applicable for optional reservations. Seats may be selected either when the ticket is being purchased or after purchase. (If the fee for the selected seat is not paid then the seat will be cancelled after a short period of time)
  • Should the plane be delayed or cancelled under circumstances outside the control of the passenger, or if the passenger is unable to be seated in the selected seat, then the seat will be cancelled and the passenger reimbursed
  • Seats cannot be changed unless flight details are amended
  • Selected seats cannot be cancelled or refunded on their own
  • Reservation Changes: Selected seats are not automatically transferred if a passenger chooses to change their reservation. Any seat selection fee already paid however is reimbursed in full, without any penalties, to the passenger. If the passenger wishes to select their once seat again, then they should click on the “Pre-paid Seat Selection” button and pay the amount that is displayed on the screen. Selected seats cannot be changed unless the flight is also changed.
  • Passengers who purchase Advantage and Extra Packages are entitled to the additional baggage allowance included in the package in addition to their free baggage allowance at no additional cost. Click herefor details of Advantage and Extra Packages
Catering services on all Pegasus Airlines scheduled flights must be paid for.        

Meals may be ordered up to 24 hours prior to flight departure. New orders for meals may not be placed when there are less than 24 hours before your flight.

If you cancel meals purchased from our website, agencies and call centre 24 hours or less prior to the flight departure time the price of the purchased meal will not be refunded.    

Cancellations and Changes Made More Than 24 Hours Prior to Flight Departure Time  

In the event of you changing or cancelling your flight, any meals you have purchased for your flight will automatically be refunded in full when you cancel your original ticket. You will need to select a meal for your new flight and repeat the purchasing procedure.           

Cancellations and Changes Made Less Than 24 Hours Before Your Flight Departure                                                                                                             
In the event that you cancel or change your flight less than 24 hours prior to the flight departure time the price of any meals purchased will not be refunded.  

Passengers who purchase Advantage and Extra Packages are entitled to the additional baggage allowance included in the package in addition to their free baggage allowance at no additional cost. Click herefor details of Advantage and Extra Packages



  • You must be in the airport at least 2 hours before take-off time in order to avoid problems with your flights.
  • Pegasus check-in operations terminate 30 minutes before take-off for domestic flights, and 45 minutes before international flights. Passengers who have not completed their baggage and check-in operations within this time will lose all their rights with regards to the relevant flight.
  • During the check-in, passengers are required to hold a photograph ID (such as national ID, driving licence, marriage certificate) for domestic flights and a passport for international flights.
  •  Unaccompanied children under 18 who are travelling to Cyprus with their Turkish national ID card are required to possess a power of attorney letter prepared by their parents. This power of attorney has to be certified by the public notary or official authorities.
  • 18. Minors travelling with their mother require power of attorney from their father; if they are travelling with their father, power of attorney from their mother is required. Passengers will not be admitted on the aircraft unless they fulfill these requirements.
Documents acceptable for our domestic flights

Only the following documents are acceptable for passenger ID check-in on domestic flights in compliance with security rules:

  • ID Card
  • Driving License
  • Passport and equivalent documents
  • Marriage certificate
  • IDs given by official institutions or organizations
  • Health certificate
  • Birth certificate up to one month from the birth date (provided that it is accompanied by the parent’s ID).
Documents unacceptable for our domestic flights

The following documents are not acceptable for domestic flights:

  • Copy or fax of an ID card
  • ID card number printout taken from the Internet
  • Copies of acceptable ID and equivalent documents



The Pegasus Self Service kiosks help you carry out your check-in procedures quickly and easily.

The kiosks use a touch screen that allows you to select your destination, complete your check in process quickly, take your boarding pass and make your way directly to the boarding gate.

You can use the kiosks 20 hours to check in for your departure and return flights. Additionally, you can also obtain your electronic tickets and travel documents purchased at our agencies, Call Centers or website from our Self-Service kiosks.

Currently, Pegasus Self-Service kiosks are for passengers flying without luggage from Istanbul Sabiha Gökçen and Antalya. All of our valued passengers will be able to use the Pegasus Self-Service kiosks at all of our flight destinations in the very near future.


You can complete the check-in procedure for your domestic and İstanbul Sabiha Gökçen Airport based international flights quickly, easily and well in advance on our website.

You can create and print your own boarding card simply by visiting our home page and filling in the required information in the check-in section.

When you arrive at the airport, you can go directly to the departure lounge after showing your boarding card and identity document (for example, your national ID card, passport or driver's license).

You need to consult Pegasus check-in staff regarding any baggage that you are unable to take on board as hand baggage.

Online check-in is available from 72 hours before your flight up to three hours prior to departure for tickets purchased via our website, our Call Center, agencies or airport sales offices.

This system also provides you with the opportunity to check in for connecting flights.
If you have a connecting flight, just print both your boarding cards onto an A4 piece of paper.

You can also check in via the internet on behalf of your friends and family, as long as you provide their reservation number, name and surname. This way, you can make sure you all sit next to or near each other.

While checking in via the Internet, you can select the seat you want (subject to a fee), or you can select the automatic check-in option that will select a seat for you.

If there is more than one persontravellingwith you, you can only purchase seats and check in on behalf of the passenger you have selected.

Passengers who have checked in via the Internet need to be at the airport one hour prior to departure.
Passengers who have not handed in their baggage to the check-in staff at the airport 30 minutes prior to departure, or who have not arrived at the airport at the scheduled time of departure will not be permitted onto the aircraft even if they have carried out the check-in procedure.

Airports available for Internet Check-in Process


Istanbul Ataturk Airport - IST Istanbul Sabiha Gökçen Airport - SAW Adana - ADA
Ankara - ESB Antalya - AYT Bodrum - BJV
Dalaman - DLM Diyarbakır - DIY Erzurum - ERZ
Gaziantep - GZT İzmir – ADB Kayseri - ASR
Nicosia Ercan - ECN Malatya - MLX Trabzon - TZX
Van - VAN Mardin - MQM Samsun - SZF
While booking tickets check-in fee will be charged starting from 6 TRY on routes within Turkey and 5 € (or equivalent exchange currency) on international routes for each passenger and each leg of travel on the PNR for all tickets purchased. Check-in fee may differ by routes and countries.

There will be a single check-in fee payable for transit flights bearing the same flight number but a separate check-in fee payable for each flight on connecting flights bearing different flight numbers for each leg.


No health report is necessary until the end of the 28th week of pregnancy.

Single Uncomplicated Pregnancy
  • These expectant mothers must provide a written doctor’s certificate between the 28th and 36th weeks (inclusive).
  • After the 36th week flying is not permitted, even with a doctor’s certificate.
  • Doctor’s certificates must be presented at most seven days before the flight departure.
Multiple Uncomplicated Pregnancies
  • These expectant mothers must provide a written doctor’s certificate between the end of the 28th and 32th weeks (inclusive).
  • After the 32th week flying is not permitted, even with a doctor’s certificate.
  • Doctor’s certificates must be presented at most seven days before the flight departure.
Complicated Pregnancy
  • These expectant mothers must carry a doctor’s certificate irrespective of the stage of their pregnancy.
  • This certificate must be presented at most seven days before the flight departure.
  • Reports taken retrospectively shall be deemed valid.
  • The certificate must state that the doctor has “no objection to this passengertravellingby air” and must be stamped and signed by the medical doctor.





Passengers under 2 years of age (0–24 months) are considered to be baby passengers. Babies under 1 week are not permitted to fly even if accompanied by their parents. From the first 48 hours until end of the first 7 days, mother and the baby can only travel with the permission report from the doctor. Flight security regulations state that an adult can accompany only one baby on a flight.


Babies that are older than 8 days but less than 3 years of age


  • 18 years and over should be accompanied by parent/adult
  • Will be subject to a baby fare
  • Must not be accompanied by a flight attendant

Child passengers older than 3 years but less than 7 years

  • Must not fly unaccompanied
  • 18 years and over should be accompanied by parent/adult
  • Must not be accompanied by a flight attendant
  • Are only charged a child fee/discount.

Child passengers older than 7 years but less than 13 years;
  • Provided the procedure for unaccompanied, 7 - 13 years old of children is followed  can fly unaccompanied.Please see the paragraph below for detailed information on the “Procedure for Unaccompanied Children”.
  • Are only charged a child fee/discount.
  • They are not allowed to travel on connection flights.
Unaccompanied children must have permission to travel from their parents or a legal guardian. It is compulsory to fill in an Unaccompanied Minor Travel Authorization Form, which must be signed by the parents or a legal guardian. Unaccompanied minors will be escorted to the plane by ground staff before the scheduled departure time and will be handed over to the flight crew. The child's parents or legal guardian must wait at the airport until the flight has departed. Upon landing, the child will be handed to the ground staff who will deliver the child to the person waiting for him/her. Please see the paragraph on the  “Procedure for Unaccompanied Children” for detailed information on child fares and regulations.

Guests who are over 13 but under 18 may travel alone without applying the procedure for Unaccompanied Children. They may not, however, travel accompanied by children under the age of 13.
In our domestic and international flights:
Minor passengers between 7 (included) and 13 (excluded) may travel alone. Our company will be glad to offer accompanying services for minors of 7 to 12 years old, having to travel alone. As the number of unaccompanied minors travelling via our flights is limited, it is essential to notify the request for accompaniment, at the time of the booking. Booking and ticketing for minors between 7 and 12 years old can only be made through the Call Centre. The practices are explained below for the kind information of our guests who apply.


ASSISTANCE FOR UNACCOMPANIED MINORS

Unaccompanied minors may only travel subject to the permission of the parent or the legal guardian. The unaccompanied minor shall be taken to the aircraft by the ground personnel at the departure time, and shall be handed over to the cabin supervisor. During this procedure, the parents or the legal guardian of the unaccompanied minor is/are required to wait at the airport. At the destination point, the unaccompanied minor shall be transferred to the ground personnel by the cabin supervisor. The ground personnel shall transfer the unaccompanied minor to the individual authorised to receive him/her.

SSR Code: UMNR
Fees 

Furthermore, tickets for the minors should be issued with the charges applicable for the travelling dates and the relevant route.

How to place a request for travelling unaccompanied minors

The accompaniment service must be requested simultaneously with the booking for the flight.
If possible, the request has to be issued latest 24 hours prior to the flight.
The travel form for unaccompanied minors must be filled out by the parents at the station.

Exceptions:
Travels with stop over’s (transits/transfers)
PNR’s with unconfirmed flights,
Unaccompanied minors are not allowed for travel in itineraries with other airlines.

When to apply to the check-in counter?

The Unaccompanied Minor Travel Authorisation Certificate is filled out, and signed by the parent or the legal guardian.
In order to ensure that all these procedures are completed fully and in time, the passenger has to arrive at the airport 1½ hours prior the flight for domestic flights, and two hours prior to the flight for international flights, and complete the check in procedures.

Infant and Child Discount


Age restrictions apply for each flight on the ticket. Even if an infant is under the age limit when the journey starts, if he/she is above the age limit on the return flight, due to security measures, he/she has to be seated in his/her own seat, therefore they will be ticketed on child fares. Similarly, our guests who are 13 and over on the return date of their travels will be issued with an adult ticket.
You can get information regarding the fares for children and babies from our website, the Pegasus Call Centre or our authorized agencies.
Passengers Requiring Assistance

Passengers who are hard of hearing or who are visually impaired may fly "unaccompanied". Similarly, visually impaired passengers may travel with guide dogs. The guide dogs of these passengers will be carried in the cabin free of charge. Once the passenger has provided detailsof his/her personal situation on the PNR s/he must provide separate information about the guide dog.  Contact Pegasus Call Centre and request this service. Passengers who are both hard of hearing and visually impaired may not travel unaccompanied. Guide dogs accompanying passengers in this category are carried in the cabin free of charge. Once the passenger has provided detailsof his/her personal situation on the PNR s/he must provide separate information about the guide dog. Contact Pegasus Call Centre and request this service.

Requests for Oxygen Tubes

We are not able to comply with passengers' requests for oxygen tubes. Empty oxygen tubes may only be carried as registered baggage if the valves are in an open position.

Wheelchair Requests

Our airline provides passengers who are immobile, or who are unable to walk unaided or to walk for long distances, or unable to climb the stairs of the aircraft with a wheelchair service, with the aim of offering our passengers a personalised service. In order to obtain this service with tickets purchased from our website contact Pegasus Call Centre and request it.

When reserving your tickets from our Call Centre, airport sales offices and travel agencies please ensure that you specify your wheelchair requirements (see details below) to the sales agent. Because requests for wheelchairs are dependent on the aircraft limits, in the event that they are approved, the agency that you have contacted (Call centre, sales office, travel agent) will inform you as soon as possible.  

The airports that we fly from and arrive at are responsible for providing the assistance to our guests requiring airport special assistance due to reduced mobility through the airport and to and from the plane.

If you let us know what help you need at least 48 hours prior to your flight's scheduled time of departure , we will inform the airport service provider for organizing the help and necessary equipment in a best possible way.

If you give less than 48 hours’ notice, the airport may not be able to provide the service as promptly as you need.

To ensure your journey goes smoothly, it is really important that you give us the right and on time information about your needs.

Depending on passenger requests, Pegasus Airlines offers the following wheelchair types 

WCH C wheelchairs to the cabin 
WCH R wheelchairs for the Apron
WCH S wheelchairs for the Stairs, also those brought by the passenger;
WCM P Manual (power driven) wheelchairs
WCB D Dry cell battery operated wheelchairs;

Folding (portable) wheelchairs brought by the passenger, one pair of crutches or similar equipment are carried free of charge and are not included in the free baggage allowance.

Furthermore, the following types of wheelchair brought by the passenger:

WCM P Manual (power driven) wheelchairs
WCB D Dry cell battery operated wheelchairs,
with accumulators will only be carried once the accumulator has been removed and isolated.
Note: Liquid Accumulators may not be carried on board our Aeroplanes.

Situations requiring a Health Report

Passengers who are ill, disabled, or who require assistance may only travel within the limits of their own safety. Passengers with broken bones/those who have had a limb set in plaster in the last 24 hours prior to the flight will not be allowed to fly as doing so would entail a risk to their health.Passengers who have a limb set in plaster which prevents them from sitting upright, or passengers with splints (knees or shoulders, etc. in plaster) or passengers who have been recently operated will not be allowed to fly. In addition, passengers with limbs in plaster who wish to fly must submit an original doctor's report written within the 7 days prior to the flight stating that they are fit to fly. Passengers falling into the above categories and passengers who have undergone a recent operation must contact our Call Centre on 0850 2500737 before purchasing their ticket and provide details of their condition.

If you are planning to carry a domestic animal on the flight you must first telephone the Pegasus Call Centre and make a reservation. 

• Only cats, dogs and birds are classed as domestic animals and may be carried in the cabin in pet carriers provided by the passengers measuring 55 x 40 x 20cm.
• The passenger must be able to provide the pet's health certificate, vaccination documents and ID card when requested (passengers travelling to EU countries must have a passport for the pet they are planning to carry on the flight). 
• Pets (cats, dogs, etc.) travelling from non EU countries to EU countries must have an Inactive rabies vaccine and an antibody titer measurement must be taken at least 30 days after the vaccination. The date of the vaccine and its duration must be recorded on the “Vaccination Card.” 
• The total weight of the pet including its carrier must not exceed 5kg. 
• Birds may only be carried on Domestic Flights. A maximum of 2 birds (mother and fledgling), 2 dogs (mother and puppy) and 2 cats (mother and kitten) may be carried in the same carrier.
• The total number of pets allowed in the cabin is 
• Pegasus Airlines reserves the right to refuse to carry a domestic animal.  Domestic animals must be healthy, harmless, clean and odour free. If the animal's condition appears suspicious (if it is restless, aggressive, sick, very old, too young, etc)  terminal staff may refuse permission for its transportation. Regulations state that animals may not be transported until they are 3 months old any may be vaccinated for rabies. Pregnant animals may not be transported and our Airline will not accept responsibility for any domestic  animal that is not accepted in another country for any reason whatsoever. 


• PETC (domestic animals under 5kg) : 

• The weight of domestic animals that are going to be transported in the cabin must not exceed a total of 5kg, including the carrier. 
• Domestic animals which are going to be transported in the cabin may only be transported in carriers measuring 55x40x20cm which must be provided by the passenger.  
• The total number of domestic animals that will be accepted in the cabin is 2. 
• The United Kingdom, the United Arab Emirates and Qatar do not accept live animals from abroad. For this reason domestic animals may not be transported on our flights to the United Kingdom, the United Arab Emirates and Qatar.

AVIH (domestic animals weighing more than 5kg): 

• If the total weight of the domestic animal including its carrier exceeds 5kg it will be transported in the hold. Passengers must in all circumstances provide the carriers themselves. 
• AVIH carriers must be of a portable size and our guests must have the carriers ready at the terminal. The bars of the carrier must not be too wide. 
• A maximum of 4 AVIH animals will be accepted on each flight. 
 • AVIH animals may be transported on all domestic flights and flights to the Turkish Republic of Northern Cyprus. AVIH animals will not be accepted on international airbus flights. 
• The animal must be healthy, harmless, clean and odour free. 
• Independently of whether or not the passenger has excess baggage the fees below will be payable for transportation of domestic animals. 
• The United Kingdom, the United Arab Emirates and Qatar do not accept live animals from abroad. For this reason domestic animals may not be transported on our flights to the United Kingdom, the United Arab Emirates and Qatar. 
• As of 3 June 2013 AVIH animals may no longer be carried on our flights from Cologne. 
•In addition to all the documents required for the transportation of AVIH animals, on international flights departing from Antalya and Gazipaşa passengers must also provide a “Veterinary Health Certificate” from the Antalya Directorate of Food, Agriculture and Livestock, otherwise permission to fly will be refused. 

PROHIBITED DOGS: American Pit Bull, Fila Brazileiros, Japanese Tosa, Pit Bull Terrier, Togo Argentinos, American Staffordshire Terrier, Presa Canario, Chow Chow, Rottweiler, Doberman Mastiff Bulldog, Caucasian Breeds , Mastino Napoletano. 

Note: Kangal dogs (Anatolian sheep dogs) may only be transported up to the age of 6 months.  

Click here to see the kennels which transported in hold of aircrafts for live animals.



Our guests may request an additional seat for their comfort (due to reasons such as health conditions), and also they may carry their valuable or fragile items, musical instruments and diplomatic baggage on board within the terms of our airlines.    

  • Additional seat cannot be allocated for baggage items such as clothes, food etc.
  • Additional seat can be allocated only for one item This type of luggage has to be accompanied by a passenger, and reservation and payment is required for this additional seat.   
  • Valuable or fragile items, musical instruments or diplomatic baggage have to be accompanied by a passenger.   
  • Maximum weight is 10 kg for such items.    
  • Additional seat has to be booked and paid for at the time of passenger's booking.    

For additional seat, please contact Pegasus Call Centre and make the request.       


In accordance with Turkish Civil Aviation Law number 2920 dated October 14 th 1983, this agreement is bound to the regulations and limitations stated in the Lahey Protocol of September 28 th 1955, which was signed as a result of the amalgamation of several regulations pertaining to international air carriage of the Warsaw Convention which was signed on October 12 th 1929 in Warsaw. This convention and protocol regulates and in many situations, limits, the carrier's responsibility in the event of the death or injury of a passenger, or lost or damaged baggage.

As long as a higher value has not been notified previously, or any additional costs paid, lost baggage (15 KG for domestic flights and 20 KG for International flights) is the responsibility of the carrier, who will pay compensation which is limited to $ 20 per kilo.

  1. Rules and regulations that absolve or limit the carrier's responsibility are also to be applied in favor of the carrier's agencies, personnel and representatives.
  2. The carrier agreement is subject to the general conditions of carriage as laid out in law no. 2920 and International Agreements attributed to the law, the regulations of this ticket, and the applicable fare tariffs.
  3. The carrier's agencies, personnel and representatives have not been authorized to alter or remove any of these clauses.
  4. The carrier undertakes the responsibility to carry passengers and baggage punctually. The carrier may change the destination shown on the ticket; the times depicted in the tariff or elsewhere, or may use different carriers or airplanes if unforeseen circumstance arise or in situations where the carrier is not liable. If the situation permits then the carrier will give prior notice.
  5. The carrier reserves the right to refuse to carry any person who is known to have obtained a ticket by violating the carrier's tariff or regulations.
  6. Tickets are valid for one year from the date of the first flight. Any fare increases that occur until the date of departure will not be reflected once the ticket has been paid for. Changes in taxes or costs can be either charged or reimbursed to the passenger.
  7. Registered baggage will be delivered to the person with the baggage coupon and baggage claim coupon. Passengers must inform the carrier of any damage caused to baggage during transportation. The notice must be given in writing as soon as the damage is seen. Should the baggage be delayed then the notice must be given to the carrier in writing either immediately or within the time frame specified by the relevant Law.

Warning

  • To receive your boarding card, please arrive at the check-in desk at the Airport with a valid form of identification bearing a photograph (passport, drivers license or marriage certificate). You will not be accepted on the flight in the event of failure to comply with any of the above.
  • Please complete all ticket and baggage procedures 30 minutes before the scheduled departure time for domestic flights, and 40 minutes for international flights and flights to Cyprus. Otherwise you will forfeit your rights to your Ticket.
  • The cost of a journey may include aviation tax or taxes imposed by the government. These fees and taxes can represent an important part of the cost of air travel and just as they can be included in the cost, they can also be shown in the “tax” section of the passenger travel document. You may be requested to pay unpaid taxes or Other Fees separately.
For Your Own Safety
  • Pack your baggage yourselves or supervise all baggage preparations.
  • Please open and check all sealed packages, boxes and packaging before placing it in your baggage.
  • Under no circumstance should you accept a package from a stranger to be taken and given to somebody else.

Air carrier liability for passengers and their baggage

This information notice summarises the liability rules applied by Community air carriers as required by Community legislation and the Montreal Convention.

Compensation in the case of death or injury


There are no financial limits to the liability for passenger injury or death. For damages up to 100,000 SDRs* (approximately EUR 123,000) the air carrier cannot contest claims for compensation. Above that amount, the air carrier can defend itself against a claim by proving that it was not negligent or otherwise at fault.

Advance payments

If a passenger is killed or injured, the air carrier must make an advance payment, to cover immediate economic needs, within 15 days from the identification of the person entitled to compensation. In the event of death, this advance payment shall not be less than 16,000 SDRs* (approximately EUR 20,000).

Passenger delays

In case of passenger delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for passenger delay is limited to 4,150 SDRs* (approximately EUR 5,100).

Baggage delays

In case of baggage delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for baggage delay is limited to 1,000 SDRs* (approximately EUR 1,230).

Destruction, loss or damage to baggage

The air carrier is liable for destruction, loss or damage to baggage up to 1,000 SDRs* (approximately EUR 1,230). In the case of checked baggage, it is liable even if not at fault, unless the baggage was defective. In the case of unchecked baggage, the carrier is liable only if at fault.

Higher limits for baggage

A passenger can benefit from a higher liability limit by making a special declaration at the latest at check-in and by paying a supplementary fee.

Complaints on baggage

If the baggage is damaged, delayed, lost or destroyed, the passenger must write and complain to the air carrier as soon as possible. In the case of damage to checked baggage, the passenger must write and complain within seven days, and in the case of delay within 21 days, in both cases from the date on which the baggage was placed at the passenger’s disposal.

Liability of contracting and actual carriers

If the air carrier actually performing the flight is not the same as the contracting air carrier, the passenger has the right to address a complaint or to make a claim for damages against either. If the name or code of an air carrier is indicated on the ticket, that air carrier is the contracting air carrier.

Time limit for action

Any action in court to claim damages must be brought within two years from the date of arrival of the aircraft, or from the date on which the aircraft ought to have arrived.

Basis for the information

The basis for the rules described above is the Montreal Convention of 28 May 1999, which is implemented in the Community by Regulation (EC) No. 2027/97 (as amended by Regulation (EC) No. 889/2002) and national legislation of the Member States.

* "SDR" shall mean a special drawing right as defined by the International Monetary Fund.

Disclaimer

This is a notice required by European Community Regulation (EC) No. 889/2002. This notice cannot be used as a basis for a claim for compensation, nor to interpret the provisions of the Regulation or the Montreal Convention, and it does not form part of the contract between the carrier(s) and you. No representation is made by the carrier(s) as to the accuracy of the contents of this notice.

Pegasus Plus General Terms & Conditions

Pegasus Plus, is a Pegasus loyalty program for earning flight points from flight tickets and non flight ticket services.

1. Membership conditions

Individuals who are aged 18 years and over are qualified to become members of Pegasus Plus.

Pegasus Plus members can also sign up individuals under 18 as ‘related’ members linked to their membership account. A new ‘main’ membership account is opened automatically by the program for those related members under 18, once they turn 18 years old. These members must fill out all mandatory fields required for the membership to become ‘main’ members.

2. Membership evaluation and the application process

People who want to join Pegasus Plus can apply by filling in the online form on our website, or via the mobile site; they can also apply by SMS, through direct marketing channels or agents and sales offices accepting these Terms & Conditions. Only members with Turkish Nationality and using a mobile phone number registered in Turkey can apply via SMS.Applicants who submitted the required information can activate their membership account either through SMS only if their mobile phone number is registered in Turkey; or through the activation link sent via e-mail.

For SMS applications, applicants should send their Name, Last Name and Turkish ID number  to 7737 with a space between each item. The applicant should provide Pegasus with all the required information specified on the form within 1 month through flypgs.com or Pegasus call center. Once all the membership information is completed and membership process is completed, membership status becomes active. 


During the period when the application has been made, but the required information has not been submitted, Flight Points can be earnt but not spent. In order to be able to use points, applicants must complete the application fully. By filling in the application form, applicants are accepting the Pegasus Plus General Terms & Conditions. They should read these carefully before submitting the form. A signature will not be required.

3. Combining applications

Individuals who have separate memberships in their own name can apply for their memberships to be combined. The applicants' mobile number is their membership number. Only one membership per mobile number is allowed.

Pegasus can combine Pegasus Card, Cepfly and Pegasus Plus membership accounts owned by the same member, without seeking member’s consent.

4. Validity of records

Pegasus is the sole Pegasus Plus Accounts authority, and is alone responsible for calculating Flight Points, preparing prize information and awarding prizes. In the event of a dispute, PEGASUS' records are regarded as the valid ones.

5. Calculation of Flight Points

5.1 Earning Flight Points

Points will be credited to members' accounts according to the rules of calculation valid during the period of time that includes their flight. In addition, PEGASUS has the right to make changes to the conditions relating to the earning and spending of points at any time.Flight points can be earned from domestic scheduled and international scheduled flights. Flight Points are calculated as 2% of the whole ticket price (including taxes and charges).

1 Flight Point = 1 TL.

Flight Points are also earned on 'non-flight ticket' product purchases. Such 'non-flight ticket' services are as listed below:
Seat selection
Excess luggage
Payment for reservation extension (Don't Miss This Price facility)
Pre-ordered meals
Carriage of sports equipment
Carriage of domestic pets

Flight Points for these non-flight ticket items are calculated as 2% of the cost, provided the member has actually boarded the flight.

Conditions for earning points:

- FlightPoints can be earned on Pegasus' scheduled international flights and flights within Turkey. FlightPoints cannot be earned on     tickets carrying a Pegasus flight number if the flight is operated by another airline.
- Flight Points are earned only if the member boards the flight.
- Flight Points are not earned if the member has checked in but does not board the flight.
- Flight Points are not earned if the member cancels the ticket.
- If the member changes his flight, Flight Points are earned based on the value of the new ticket.
- Once the member’s flight has taken place, the Flight Points will appear in the member’s account within 72 hours of flight time.
- A member can earn Flight Points retrospectively by using the PNR (reservation) number for flights taken up to one month before membership is activated. Retrospective flight registration can be done through Pegasus call center and through membership pages on Pegasus web site flypgs.com 
- It is also possible to earn Flight Points retrospectively for flights in the last 6 months of membership.

Main membership account will store all Flight Points earned by all related members under 18. The main member can use all Flight Points earned by the related members. 

Members can also earn Flight Points with subject to Pegasus Plus programme rules, on purchases of goods and services from enterprises with which PEGASUS is in partnership. The partnership agreements operate subject to the conditions of the present Pegasus Plus programme. As PEGASUS is not responsible in the event of these enterprises not meeting their commitments or transgressing the terms of their agreements, it is also not responsible for any loss arising from these consequences.

Points will still be earned with the “cepfly” and Pegasus Card loyalty programmes, according to their general terms and conditions. For those who are members of more than one programme, points resulting from each membership will be collected into one pooled account either at member’s request or by Pegasus without member’s request Pegasus has the right to combine accounts without seeking member’s consent.Flight Points, which have been earned, shall be stored in Turkish Lira (TL). When payments are made in other currencies, Flight Points are calculated according to the exchange rate at the time of purchase. Exchange rate conversions are made according to Pegasus General Terms and Conditions.

Pegasus has the authority to calculate Flight Points and Pegasus reserves the right to make changes at any time, to the rules about earning and redeeming Flight Points.

5.2 Redeeming Flight Points

Flight Points can be redeemed on flight ticket and non flight ticket services purchases on only Pegasus website flypgs.com. If the member does not state at the point of reservation the details of the flight and services, Pegasus reserves the right to reject the use of Flight Points for the reservation.

Points are spent according to first in first out rule. Points earned first are the first to be spent. Minimum number of Flight points redeemed at any single transaction is equivalent of five times the transaction currency. For example, if the flight ticket purchase transaction is in Euro’s, Flight Points equivalent to a minimum of 5 Euro’s must be redeemed during a single transaction. If the transaction is happening in TL, Flight Points equivalent to a minimum of 5 TL must be redeemed. 

Members can use Flight Points to purchase flight tickets and non flight ticket services, on any Pegasus scheduled flight subject to seat availability. Points collated can also be used for purchasing 'non- flight ticket' service purchases. Such 'non-flight ticket' services for which Flight Points can be redeemed are as below:

Seat selection
Excess luggage
Payment for reservation extension (Don't Miss This Price facility)
Pre-ordered meals
Carriage of sports equipment
Carriage of domestic pets

When using Flight Points in other currencies, the value of the Flight Points is calculated according to the exchange rate at the time of purchase of the flight and additional services. Exchange rate conversions are made according to the Pegasus General Terms and Conditions.

Pegasus has the authority to calculate Flight Points and Pegasus reserves the right to make changes at any time, to the rules about earning and redeeming Flight Points.

In addition Pegasus has the right to exclude specific price, payment and/or traveller categories, in part or in full, from the Programme, as long as members are informed about these beforehand.

6. Managing Credits in Flight Point Accounts

Every member has an account in which the Flight Points are recorded. These points cannot be transferred to third parties or other members. They cannot be combined with Flight Points from another member’s account towards a single payment.

Flight Points can only be used according to the Pegasus Terms and Conditions; they cannot be exchanged for cash, or for other goods of equivalent value. The use of Flight Points is subject solely to Pegasus’ rights of regulation.

Under the Pegasus Plus programme, any member will only earn points from purchases from partner enterprises in a formal contract with Pegasus, if the contract is operational at the time of the purchase. Outside that contract period, Flight Points cannot be earned. Announcements about all these campaigns can be found on www.flypgs.com website. 

Members are responsible for following these announcements. Members can track their Flight Points by logging in their membership accounts on www.flypgs.com website or by calling the Pegasus Call Centre. 

7. Validity period for Flight Points

Flight Points can be earned throughout the year. Flight Points must be used by the end of the second calendar year after the year in which they were earned. For example, points earned in May 2012 must be used by the end of 2014, or they will expire. Members can log in to www.flypgs.com or call the Pegasus Call Centre to find out information about points expirationPegasus cannot guarantee that seats will be available on the route or the date which a member requests until flight points expire. To use these Flight Points on a particular flight, the payment must be made before the Flight Points expire; reservation alone is not sufficient. If Flight Points are not used before expiration, members can not make a claim on these Flight Points from Pegasus.

8. Appealing Against Decisions and Amending Records

If for any reason Flight Points have not been credited to a member’s account after the purchase of a flight or non flight ticket services, the Flight Points can be credited in the next six months, provided the member can produce the original documents (tickets and boarding passes) relating to the flight and other services.

Any query regarding uncredited Flight Points must be made within six months of the flight, non flight ticket services or other activity related to the flight in question. Appeals cannot be considered after six months.

Pegasus is the sole arbiter of any appeal, and is the only authority that can decide whether a member is entitled to Flight Points or alter a Flight Points account. Pegasus will make amendments if it judges that Flight Points were credited falsely to a member’s account.

9. Personal Security Password

Each member will be assigned a membership number and password for use on the internet. The membership number is the member’s mobile phone number. Any transaction made using the membership number and password is considered to be made by the actual member. In order to maintain security and to guard against the misuse of this information, it is the responsibility of members to keep this information private and guard against access by third parties. Pegasus will only provide membership password to a member on request from that member, and Pegasus accepts no responsibility for the misuse of passwords by third parties. If the member suspects that their account information has been misused, they should contact Pegasus Plus authorities immediately.

10. Other Conditions

10.1 Relevant Legislation

The laws of some countries may place restrictions on the Pegasus Plus General Terms and Conditions. Pegasus has the right to take all necessary precautionary measures for complying with the relevant regulations. Members affected by any such measures will not have any right of complaint, demand, or right to compensation.

10.2 Misuse

Pegasus has the legal right to take action against anyone breaking the Terms and Conditions of Pegasus Plus, misusing prizes or giving wrong information for personal gain.

They are liable to have their membership of Pegasus Plus cancelled, and to lose all the points and/or prizes they have previously earned. Any prizes and Flight Points which have been claimed because of misuse contrary to the General Terms and Conditions will not be honored.

10.3 Limited Liability

Subject only to notifying members in advance, PEGASUS has the right to change the Pegasus Plus programme and/or the contracts of the partner companies created under this programme, wholly or partially, or to terminate the Pegasus Plus programme and/or the contracts of the partner companies created under this programme , without any liability.

PEGASUS cannot guarantee that the benefits of the programme will continue indefinitely, that the value of Flight Points will always stay the same or that Flight Points can be used an a specific flight desired by the Member. 

Pegasus Plus is owned solely and exclusively by PEGASUS. If PEGASUS chooses to waive some of the rights assigned to it under this programme, or if Pegasus does not demand the member to fulfill any condition of the programme, or if there is delay in using the rights under the programme, or if additional benefits are given to the members through temporary additional actions that are against the programme principles, this does not mean that PEGASUS has renounced any or all of its rights. In addition, it does not mean that PEGASUS gives any additional rights to a member and it does not mean that Pegasus waives its right to demand the member to obey part or all of the programme rules. 

The general restrictions of the PEGASUS Passenger and Luggage Carriage Terms and Conditions also apply to the Pegasus Plus programme members. Programme members who win a free ticket or redeem Flight Points in purchases are responsible for obeying the rules of passenger and luggage carriage general regulations. 

If PEGASUS breaches the conditions of the programme, the company is only responsible for tangible loss, proved and assessed in court and not for indirect or moral loss. In these instances, the decision of the court is final.

Pegasus has the right to contact the Member for any communication related to the membership, promotion, advertisement and announcements using any of the contact information submitted by the Member. Members give the consent for Pegasus and its programme partners to contact them for communication of promotions, new route launches and other subjects, through the contact details specified by the members.

10.4 Right of Assignment

Pegasus has the right to assign the Pegasus Plus programme to partner firms or third parties. It also has the right to assign agreements that have been made with Pegasus Plus members to Pegasus Plus partners or third parties. Pegasus informs the programme Members about this assignment in advance.

10.5 Tax and Disbursements

Pegasus is not responsible for any tax liabilities or other expenses that arise as a result of free tickets awarded to the Members. It is the responsibility of the member who has received the prize to pay any such expenses.

11. Cancellation of Programme membership

If any of the conditions below apply, PEGASUS, can dissolve its agreement with the member without a prior notice and without liability for compensation with respect to FlightPoints or other obligation. In doing so, Pegasus reserves the right to claim damages and take any legal action.

If member does not comply with the General Terms and Conditions of Pegasus Plus
If member does not comply with PEGASUS Passenger and Luggage Carriage Terms and Conditions
If member gives wrong information to Pegasus, under any circumstancesIf member misuses Pegasus Plus programme against the programme rules and the law
If member displays verbal or physical violence, harassment or abuse against PEGASUS personnel or other passengers; failure to comply with instructions from a member of Pegasus personnel; causing damage or harm to the plane itself, other passengers or flight attendants, or to goods, or similar circumstances

In addition to the above conditions, if the Pegasus Plus programme is temporarily suspended or permanently cancelled, the membership is automatically terminated.

Pegasus can cancel any membership without reason, provided it gives seven days’ notice in writing . Members may cancel their membership at any time. If a membership is terminated for any reason, the member has no right to claim compensation except under the circumstances outlined in Section ‘Flight Points Validity on Termination of Membership’.

12. FlightPoints Validity on Termination of Membership

All the benefits gained under the Pegasus Plus programme by a member can be used during the 6 months from the date of termination after a membership has been terminated by either PEGASUS or the member, subject to the restrictions outlined. During this time, the member can use their available FlightPoints, subject to the conditions of the Programme. However, the member cannot claim compensation for any remaining FlightPoints that were not used during the 6 months from the date of termination. 

If PEGASUS terminates a membership for valid reasons, or suspends or closes the programme, the member loses the right to use existing FlightPoints immediately as of the date of membership termination or the date that programme is suspended or closed.

13. Application of the law and relevant court

The interpretation, application and the resolution of disputes of the Pegasus Plus programme shall be interpreted in accordance the laws of the Republic of Turkey. The Execution Offices and Courts of Istanbul shall have jurisdiction in case of any legal dispute.


Pegasus Airlines reserves the right to change these terms and conditions at any time without notice or liability.

These Terms and Conditions and any disputes arising as a result of this agreement of carriage are governed by the laws of Turkey and Istanbul Courts have exclusive jurisdiction. Pegasus Records are valid in the event of dispute.

Pegasus Airlines makes no representations or warranties as to the completeness or accuracy of any of the information contained on this website and makes no commitment to update such information.