We have improved our ‘contact us’ section so that you can get an answer to your questions in the shortest time possible. You can find the answers to your questions by first selecting the category of your question from the left menu and then choosing a subject from the pop-up screen. If you are unable to find the answer you are looking for here, you can contact us by clicking the ‘contact us’ button. We will get back to you as soon as possible.
Children aged 3–6 cannot travel unless they are accompanied by an adult over the age of 18. The “unaccompanied child” procedure is applicable to children aged 7–12 who are travelling alone. Please contact our call centre on 0888 228 12 12 for more information.
You have selected more than permitted passengers (9). Please select 9 passengers at most
Please enter same number of infants as the adults
PNR is a code abbreviation for the Passenger Name Record. More is known as the reservation number. It is given to you if you have booked or purchased a ticket through the Internet. It consists of letters and number. In short, it is easiest to access your flight information. PNR Number will be sent to your e-mail address when you purchase a ticket.
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