Passenger Rights

Handling agent who is authorized by Pegasus Airlines will handle the service as listed above on behalf of Pegasus Airlines. Tour operator shall be involved in the arrangements if necessary.

This information brochure is based on provisions of EC No 261/2004 Regulation of the European Parliament and European Union Council.

Write to us with any questions concerning the Guest Relations Department.

Call Center Telephone Number
0 845 0848 980

Other Countries
0090 850 250 67 77

Fax
+90 (216) 560 70 93

If you have other questions please click here to see all the FAQ categories.

We have not joined the German Conciliation Body for Public Transport and compulsorily participate in conciliations (so-called “alternative dispute resolutions”) before the conciliation body for aviation. The competent authority is the “Schlichtungsstelle Luftverkehr” which is part of the Federal Office of Justice.

Schlichtungsstelle Luftverkehr“ beim Bundesamt für Justiz, Adenauerallee 99-103, 53113 Bonn,

                                https://www.bundesjustizamt.de/DE/Themen/Buergerdienste/Luftverkehr/Schlichtungsstelle_node.html 

                                https://www.bundesjustizamt.de/DE/SharedDocs/Publikationen/Luftverkehr/Antragsformular_Schlichtungsverfahren_LuftVG.pdf?__blob=publicationFile&v=24 

Please click for Passenger Rights on Cancellations, Long Delays and Denied Boarding.

Click for Travel Documents and Legal Notices About Traveling with Pets.

Please click for Passenger Rights on Cancellations, Long Delays and Denied Boarding for Israeli travelers 

• In case you purchased Pegasus flight tickets for flight to/from Israel, since March 1, 2020 until December 14, 2020 - and the flight was cancelled by us, you are entitled to receive refund of consideration within 90 days of the scheduled date or on August 14, 2020 whichever is latest.
• In case you purchased Pegasus flight tickets for flight to/from Israel, since December 15, 2020 - and the flight was cancelled by us, you are entitled to receive refund of consideration within 30 days of the scheduled date or on August 14, 2020 whichever is latest. 
  
• Please be advised that in case you purchased your flight ticket via a travel agency, your consideration is at the agency disposal; for any further questions, please contact your travel agency.
  
• In case your flight ticket was purchased directly from us and you haven’t received your refund yet, this is most likely due to matters relating to lack of information concerning your bank account details; please contact us in order to complete the process via https://www.flypgs.com/en/write-to-us