Please click for Passenger Rights on Cancellations, Long Delays and Denied Boarding.
Handling agent who is authorized by Pegasus Airlines will handle the service as listed above on behalf of Pegasus Airlines. Tour operator shall be involved in the arrangements if necessary.
This information brochure is based on provisions of EC No 261/2004 Regulation of the European Parliament and European Union Council.
Call Center Telephone Number
0 845 0848 980
0090 850 250 67 77
+90 (216) 560 70 93
If you have other questions please click here to see all the FAQ categories.
We have not joined the German Conciliation Body for Public Transport and compulsorily participate in conciliations (so-called “alternative dispute resolutions”) before the conciliation body for aviation. The competent authority is the “Schlichtungsstelle Luftverkehr” which is part of the Federal Office of Justice.
Schlichtungsstelle Luftverkehr“ beim Bundesamt für Justiz, Adenauerallee 99-103, 53113 Bonn,
This type of cookies is necessary for the smooth functioning of the Pegasus Website. These cookies make it possible to visit the Pegasus Website and to benefit from its features. Session cookies are used to store the information in the web pages and to avoid the need to re-enter your details.
These cookies store information about how often the website is visited, any relevant error messages received, the duration of the visit and the user’s use of the website. This information is used to improve the performance of the Pegasus Website.
These cookies remember the choices the user has made on the website (e.g., city and flight date selections) and facilitates the use of the website by the user. These cookies make it possible for the user to benefit from sophisticated internet features.
For using certain functions, third-party suppliers’ cookies are used on the Pegasus Website (e.g., cookies comprising sharing devices on social media on flight destinations and promotional pages). Pegasus Website also contains the cookies of the firms carrying-out advertisement tracking.
Children aged 3–6 cannot travel unless they are accompanied by an adult over the age of 18. The “unaccompanied child” procedure is applicable to children aged 7–12 who are travelling alone. Please contact our call centre on 0888 228 12 12 for more information.
Plese select less than 9 passengers.
Please enter same number of infants as the adults
Sistemlerimizde yaşanan teknik bir aksaklık nedeniyle biletleme ve Online Check-in işlemlerimizde problem yaşanmaktadır. Online Check-in işleminde problem yaşarsanız, lütfen uçuşunuzdan 3 saat önce havalimanında olunuz.
We are experiencing problems in our ticketing and online check-in systems. If you have any problems while doing online check-in, please plan to be at the airport 3 hours before your flight.