Please click for Passenger Rights on Cancellations, Long Delays and Denied Boarding.
Handling agent who is authorized by Pegasus Airlines will handle the service as listed above on behalf of Pegasus Airlines. Tour operator shall be involved in the arrangements if necessary.
This information brochure is based on provisions of EC No 261/2004 Regulation of the European Parliament and European Union Council.
Call Center Telephone Number
0 845 0848 980
0090 850 250 67 77
+90 (216) 560 70 93
If you have other questions please click here to see all the FAQ categories.
We have not joined the German Conciliation Body for Public Transport and compulsorily participate in conciliations (so-called “alternative dispute resolutions”) before the conciliation body for aviation. The competent authority is the “Schlichtungsstelle Luftverkehr” which is part of the Federal Office of Justice.
Schlichtungsstelle Luftverkehr“ beim Bundesamt für Justiz, Adenauerallee 99-103, 53113 Bonn,
Children aged 3–6 cannot travel unless they are accompanied by an adult over the age of 18. The “unaccompanied child” procedure is applicable to children aged 7–12 who are travelling alone. Please contact our call centre on 0888 228 12 12 for more information.
You have selected more than permitted passengers (9). Please select 9 passengers at most
Please enter same number of infants as the adults