Dear Guests,

According to the measures taken by the Turkish government and other foreign countries against the new coronavirus (COVID-19), flight restrictions have been imposed between Turkey and all countries. Due to these measures  all international flights have been cancelled.

 In line with the SHY-Passenger Regulations due to the Coronavirus (COVID-19) published as of 25th of March 2020 , all cancelled flights ticket operations will be done according to the process down below.

Open Ticket

You can convert your ticket to open ticket via flypgs.com and Pegasus mobile app

- No penalty will be applied when you convert to open ticket.
- You can use you open ticket within a year on any route.
- If you don’t use you’re open ticket, you can get a full refund two months after the reciprocal flight restrictions have been lifted.

Reissue/Change:

All cancelled flights can be changed without paying any penalty or difference via flypgs.com and Pegasus mobile app.

- Tickets that are booked on 26th March 2020 and before can re-book their tickets for flights until 27 March 2021 without paying any penalty or difference. 
- If you book after 26th of March and your flights is cancelled, you still change your ticket without penalty and just pay the difference between the new flight.

- No difference fee will be applied if your existing ticket and new ticket are in the same price range.

Refund

All cancelled flights can only be refunded via our free call centre number 0 (850) 250 67 02

- As the SHY-Passenger Regulations of published on 25th March 2020 due to the Coronavirus (COVID-19), If you’re not able to use a ticket that you have converted to an open ticket, you can obtain your refund two months after reciprocal flight restrictions have been lifted.

Best Regards,

Pegasus Airlines