I would like meal service on board. Can I pre-order my meal ?
You may purchase a meal for your flight up to 24 hours prior to your scheduled flight while purchasing your ticket or after you have purchased your ticket, by clicking on the 'My Tickets', option on the flypgs.com home page, and providing your Booking Reference Number (PNR) and your surname.
What meals are available on your menu ?
You can access the Pegasus Cafe menu by clicking on the option'Flying with Pegasus/ Meal Selection' on the main menu of flypgs.com or via this link.
How many hours prior to my flight should I place an order for my paid meal ?
You can place your meal order up to 24 hours before your scheduled flight. If there are fewer than 24 hours before your flight, you may not place a meal order.
How many hours prior to my flight should I place an order for my paid meal?
You can place your meal order up to 24 hours before your scheduled flight. If there are fewer than 24 hours before your flight, you may not place a meal order.
Can I cancel my meal order?
Should you cancel your flight, the price of the meal you have purchased is non refundable.
Can I fly in the seat of my choice on board?
Seats are allocated automatically during the check-in procedure. If you would like to select your seat, you can make a paid seat selection while purchasing your ticket. Furthermore, once you have bought your ticket, you may purchase seats via flypgs.com, by clicking on the ''My Tickets' option on the home page, and providing your Booking Reference Number (PNR) and your surname.
Can I proceed without buying a seat?
During the online check-in procedure, you will be allocated a seat by the system automatically free of charge. If you prefer, you may complete the check-in procedure with the seat that has been allocated to you, without purchasing a seat.
Can I cancel the seat I have purchased?
The price of a purchased seat is non refundable.
Can I purchase extra baggage allowance, in addition to my registered baggage allowance?
For any excess baggage that exceeds the free baggage allowance limits, you can purchase excess baggage allowance up to 3 hours prior to your flight, at the rates specified in the general rules section on the flypgs.com website, which will be lower than the charges at the airport. You may purchase your excess baggage allowance when purchasing your ticket, and you may also purchase a seat after you have purchased your ticket, by clicking on the 'My Tickets' option on the main menu of the flypgs.com website, and providing your Booking Reference Number (PNR) and your surname. If the weight of your baggage exceeds the total baggage allowance, you can make a payment for the difference in kgs at the airport.
I have a baby under 2 years of age, what is her free baggage allowance?
Free baggage allowance for our baby passengers under 2 years of age, is limited to 10 kg. No excess baggage allowance can be purchased for our baby passengers.