1.1.1.  Defined terms used in the Pegasus Website Terms of Use, the Pegasus Privacy Policy and the Pegasus General Rules will carry the meanings assigned to them in this section. 

a) Ticket or Electronic Ticket (E-Ticket): means the contract of carriage between Pegasus and the Passenger, concluded through the Pegasus Communication Channels or Travel Agents, subject to Turkish law, the applicable international treaties to which Turkey is party and the Pegasus General Rules. The Ticket also constitutes an invoice. Passengers who wish to include their invoice details on the Ticket must provide the necessary information to Pegasus prior to the conclusion of the Ticketing process. Invoice details cannot be amended once the E-Ticket is produced with an electronic stamp of approval.

b) Baggage: means, unless otherwise stated, Checked Baggage and Cabin/Hand Baggage.

c) Check-in: refers to the flight registration transactions the Passengers need to carry out after purchasing their Ticket and before boarding their flight. Passengers are required to complete their Check-in transactions to have a seat assigned to them, to have delivered Checked Baggage to Pegasus for transportation and to access and board the flight, in accordance with the applicable rules of the carrier.

d) Ancillary Products and Services: means all products and services offered by Pegasus other than the flight itself, in connection with or independent of a PNR.

e) Airport Ticket Sales Office: means the sales unit operated by Pegasus and/or third parties providing services inside the airport terminal for the sale and marketing of Pegasus products and services and for Passenger communication. Unless otherwise stated herein, the transactions carried-out by the Airport Ticket Sales Offices are subject to the rules applicable to Travel Agents.

f) IATA: means the International Air Transport Association. Pegasus is an IATA member.

g) Cabin Baggage or Hand Baggage: means all belongings the Passengers carry with them during the flight.

h) Checked Baggage: means the baggage taken delivery by Pegasus from the Passenger during Check-in for carriage in the aircraft baggage hold.

i) Passenger: means the individual for whom a Ticket is produced for transportation with a Pegasus flight.

j) Package(s) or Flight Package(s): means the Ticket group under which a Ticket is assigned and that may differentiate from other Packages based on the Ancillary Products and Services it offers as a bundle. Pegasus issues Tickets under Essentials, Advantage and Business Flex Packages for its domestic flights and under Basic, Essentials, Advantage and Business Flex Packages for its international flights. 

k) Pegasus: means Pegasus Hava Taşımacılığı Anonim Şirketi, a Turkish corporation established and operating under the laws of the Republic of Turkey, with business headquarters located at Aeropark, Yenişehir Mah. Osmanlı Bul. No: 11/A Kurtköy 34912 Pendik İstanbul / TÜRKİYE.

l) Pegasus Call Center: means the call center operated by Pegasus and/or third parties providing telephonic services through contact details published on the Pegasus Website for the sale and marketing of Pegasus products and services and for Passenger communication.

m) Pegasus General Rules: means the entire contractual terms applicable to all products and services provided by Pegasus, including the defined terms herein.

n) Pegasus Privacy Policy: means the entire set of rules covering Pegasus privacy and cookies policies and constituting a part of the Pegasus General Rules.

o) Pegasus Communication Channels: means the Pegasus Website, the Pegasus Mobile Applications and the Pegasus Call Center.

p) Pegasus Website or Website: means all websites, mobile websites, micro-websites owned by and/or operated by Pegasus, including, without limitation http://www.flypgs.com and http://www.pegasusairlines.com, and the content accessible through the Pegasus Mobile Applications.

q) Pegasus Website Terms of Use: means the entirety of the rules and terms of use stated herein that applies to any use of the Website and all transactions carried-out on the Website, including the Pegasus Privacy Policy and the Pegasus General Rules.

r) Pegasus Mobile Applications: means Pegasus mobile applications running on iOS and Android platforms.

s) Pegasus Plus: means the loyalty program operated by Pegasus and providing various benefits and offers subject to membership rules and terms set out in the Pegasus Plus General Rules.

t) PNR (Passenger Name Record): means the private reservation record identifier linked to each Ticket sale or price freeze transaction made using the Pegasus reservation and sales infrastructure, that includes the relevant Passenger and flight information.

u) SHGM: means the General Directorate of Civil Aviation, the Turkish Civil Aviation Authority operating under the auspices of the Turkish Ministry of Transport, Maritime Affairs and Communications.

v) Travel Agent: means the travel agent authorized to sell Pegasus products and services through its own sales points, websites, mobile applications or different sales channels such as global distribution platforms.

w) Scheduled Flight: means scheduled flights directly available for sale to the Passengers, operated by or on behalf of Pegasus and according to the flight schedules published by Pegasus or otherwise on a regular basis.

x) Transportation Fare or Fare: means the total price payable to Pegasus in compensation for the Scheduled Flight service and defined in more detail with its price components in 4.4. Transportation Fare and Fare Classes.

y) Flight: means all flights carried-out by Pegasus flight callsign for the commercial transportation of Passengers and/or cargo, including the Scheduled Flights.

z) Fare Class: means the fare class based on which the Ticket is issued and that may be subject to different entitlements under the applicable ticket reissue and refund rules.

1.2.1. References to sections and articles in the Pegasus General Rules refer to sections and articles in the Pegasus General Rules.

2.1.1.  Your privacy is very important for Pegasus. We are also aware of the importance of your privacy to you. With this aim, the Pegasus Privacy Policy aims to inform you of how and for which purposes your personal data may be processed and shared with third parties. The personal data you submit to Pegasus through the Pegasus Communication Channels or other communication and sales channels will be used in accordance with the Pegasus Privacy Policy.

2.1.2.  We recommend that you review the Pegasus Privacy Policy each time you visit the Pegasus Website or use the Pegasus Mobile Applications. You will be deemed to have read and accepted the latest version of the Pegasus Privacy Policy each time you use our Website or our Mobile Applications, including any amendments to date. 

2.1.3.  You will also be deemed to have accepted the content of the Pegasus Privacy Policy whenever you purchase or use any product or service offered by Pegasus through any sales channel.

2.1.4.  All disputes relating to the Pegasus Privacy Policy are subject to Turkish law and the exclusive jurisdiction of Istanbul (Anadolu) Courts and Execution Offices.

2.2.1. Pegasus acts as a data controller as per the provisions of the Law No. 6698 on the Protection of Personal Data and your personal data is recorded, updated and maintained to the extent permitted by the purpose of processing, shared with third parties in Turkey and abroad and otherwise processed as stipulated by the Law, by Pegasus or on its behalf as the data controller, in each case subject to the following provisions.

2.2.2. Pegasus may collect the following categories of your personal data, based on your consent or as permitted by the applicable law:

· Your name, surname, profession, address, telephone and fax details, e-mail address and other contact information,

· Identification and passport information,

· Ticketing and flight reservation details,

· Invoicing and payment method information,

· Product order information,

· Information on your personal areas of interest,

· Information submitted to Pegasus as part of your feedback and complaints regarding our products and services,

· Information on your use of our Website, our Mobile Applications and other communication channels,

· Your choices and past experience regarding our products and services.

2.2.3. Pegasus may process your collected personal data for the following purposes, based on your consent or as permitted by the applicable law:

· Concluding reservation and Ticketing transactions and managing your flight account,

· Better addressing your travel needs,

· Proposing personalized flight offers and services,

· Creating databases, carrying-out listing, reporting, verification, analysis and evaluations, producing statistical data, undertaking segmentation, profiling, unification and data enrichment activities and to share data with third-party experts, subject to confidentiality,

· Conducting analysis for how you use our Website, our Mobile Applications and other communication and sales channels and to personalize our communication channels for a better service,

· Conducting research and development on our products and services and your personal choice alternatives regarding these products and services,

· Contacting you directly or through service providers for market research purposes, using the contact information provided to us,

· Conducting commercial marketing communication for promoting our products and services, promoting new services, special flight offers and other information we consider that may be of interest to you,

· Ensuring flight safety and security, protecting the lives or the property of Pegasus, Pegasus staff, service providers and their staff or our Passengers, complying with the applicable law in respect of the matters covered in this paragraph, facilitating the travel of our Passengers, carrying out security and risk assessments and complying with legal obligations and requests by authorized administrative bodies.

2.2.4. Pegasus may transfer your personal data for the purposes stated herein to the third parties categorized below that may be located in Turkey and abroad, based on your consent or as permitted by the applicable law:

· Business partners,

· Pegasus employees, Pegasus group companies, service providers, authorized travel agents and other airlines under alliance and cooperation schemes,

· Authorized administrative bodies in Turkey and abroad, subject to the applicable air transportation rules, and other relevant persons and entities, subject to applicable legal obligations,

· Authorized administrative bodies on the grounds of public order and flight security and to fulfill legal obligations arising from the applicable law where we operate flights.

2.2.5.  Pegasus may collect your personal data through the Pegasus Website, the Pegasus Mobile Applications, the Pegasus Call Center, Airport Ticket Sales Offices, Check-in desks and Boarding gates, authorized Travel Agents and other sales channels operating online and maintain such personal data to the extent necessitated by the purposes stated in the Pegasus Privacy Policy.

2.2.6.  You can always apply to Pegasus to: (a) understand if your personal data is processed; (b) request information on the processing of your personal data, (c) understand the purpose of processing for your personal data and whether these are used in line with this purpose; (d) know third parties to whom your personal data is transferred in Turkey and abroad; (e) correct your incomplete or incorrect personal data processed and maintained; (f) request the destruction or anonymization of your personal data subject to the purposes for the processing of your personal data being fully exhausted; (g) have third parties notified of the transactions covered in items (e) and (f), (h) object to the results of any analysis of your personal data exclusively through automatic systems. Your applications can be submitted to us in writing at our business headquarters located at Aeropark, Yenişehir Mahallesi, Osmanlı Bulvarı No: 11/A Kurtköy 34912 Pendik İstanbul, Türkiye or through the Contact Us section of the Pegasus Website.. 

2.2.7.  By using the Pegasus Website, the Pegasus Mobile Applications and any other Pegasus Communication Channels or by purchasing or using any of our products or services through any sales channel you are deemed to have accepted the terms of the Pegasus Privacy Policy and to have provided your consent to Pegasus in respect of the matters covered herein.

2.3.1.  Commercial electronic marketing communication will be carried out based on your contact permissions provided during Ticketing, Pegasus Plus membership registration or any other applicable medium. In this respect and subject to your consent, you accept to receive commercial electronic marketing communication regarding the promotion of products and services offered by Pegasus and Pegasus’ business partners, new products and services, special flight offers, other information regarding your trip or information Pegasus may consider to be in your interest. You can always choose not to receive such communication for the future on all or some of your contact details through following the options provided in the relevant marketing communication. 

2.4.1. If you believe that Pegasus has incorrect or incomplete information on your personal data, please contact us as soon as possible. Pegasus will correct the information that is incorrect or incomplete.

2.4.2.  You can access or modify your personal information regarding your Pegasus Plus membership though the “EDIT PROFILE” tab under the Pegasus Plus page through the Pegasus Website or the Pegasus Mobile Applications.

2.5.1.  The protection of your privacy is important for Pegasus. All forms through which you submit information to us are protected by 128 Bit SSL (Secure Sockets Layer), an encrypted communication tool, during communication. When the relevant information reached us, they are maintained in accordance with our security and privacy standards. To benefit from SSL, your web browser must support SSL and your browser options should enable the use of SSL.

2.5.2.  Each Pegasus Plus member will have a username and a password. “Username” is unique for each member and cannot be assigned to another user. The “password” is created by and is known only to the member. Members can always change their passwords. Creating and maintaining password security is the obligation of the user. Pegasus does not assume any responsibility in respect of the misuse of passwords.

2.5.3.  Likewise, it is the Passenger’s or his/her agent’s responsibility to maintain the privacy of the PNR produced uniquely for your transactions through different communication and sales channels. Others may access your reservation details if your PNR information is disclosed to third parties.

2.5.4.  Your data is maintained only to the extent necessitated by our business processes or legal obligations. The details of your credit cards are not maintained on our servers.

2.6.1.  The Pegasus Website contains several links to third-party websites, allowing you to access content prepared by third-parties by hyperlinks. Pegasus has no authority on the linked third-party websites and does not assume any responsibility for third-party content. The terms and conditions applicable to the Pegasus Website will not apply to your access and use of third-party websites.

2.6.2.  You are fully responsible for your access, content, use and communication to or through the linked third-party websites.

2.7.1.  Cookies are small information files that are stored on your computer through your web browser when you visit a website. When there is a connection between the web browser and the server, the website uses cookies to remember you. The cookies aim to make life easier for website users.

2.7.2.  There are four different categories of cookies based on their purpose: Session Cookies, Performance Cookies, Functional Cookies, and Publicity and Third-Party Cookies. Session Cookies are temporary cookies that are stored on the user’s browser until the user exits the Pegasus Website. Other cookies are cookies that remain on the user’s browser for as long as the user does not delete them. The cookies’ lifespan varies, depending on the user’s browser settings.

2.7.3.  Pegasus uses Session Cookies, Performance Cookies, Functional Cookies and Publicity and Third-Party Cookies on the Pegasus Website.

a) Session Cookies: This type of cookies is necessary for the smooth functioning of the Pegasus Website. These cookies make it possible to visit the Pegasus Website and to benefit from its features. Session Cookies are used to store the information in the web pages and to avoid the need to re-enter your details.

b) Performance Cookies: These cookies store information about how often the website is visited, any relevant error messages received, the duration of the visit and the user’s use of the website. This information is used to improve the website performance.

c) Functional Cookies: These cookies remember the choices the user has made on the website (e.g., city and flight date selections) and facilitates the use of the website by the user. These cookies make it possible for the user to benefit from sophisticated internet features.

d) Publicity and Third-Party Cookies: For using certain functions, third-party suppliers’ cookies are used on the Pegasus Website (e.g., cookies comprising sharing devices on social media on flight destinations and promotional pages). The Website also contains the cookies of the firms carrying-out advertisement tracking.

2.7.4.  In general, internet browsers are pre-defined to automatically accept cookies. Browsers can be adjusted to disable cookies or to alert users when a cookie has been sent to their device. Because cookie management varies from browser to browser, further information can be obtained from the relevant browser’s information website. For details on how to delete or disable cookies or for general information on cookies, please see www.allaboutcookies.org.

2.7.5. You can accept or reject cookies. You can enable or disable cookies by changing the settings of your internet browser. For information on how to change your browser settings and how to delete cookies please see your browser’s instructions. Please bear in mind that when cookies are disables, some of the website’s features will change. Please refer to the websites below for information about disabling third party cookies:

• Mozilla Firefox
• Internet Explorer
• Google Chrome
• Opera
• Safari
• iOS

3.1.1.  Pegasus offers Scheduled Flight services on domestic routes within Turkey and on international routes from/to or transiting through Turkey. Scheduled Flight services are offered subject to the terms and conditions set out in the Pegasus General Rules.

3.1.2.  Pegasus also offers Ancillary Products and Services defined in Section 3.2. Some of these Ancillary Products and Services are offered only as part of a Scheduled Flight while several others may be offered independent of a Scheduled Flight or a specific PNR. Ancillary Products and Services are offered subject to the terms and conditions set out in the Pegasus General Rules.

3.1.3.  Non-scheduled (charter) flight services carried out by Pegasus based on an agreement with a tour operator or another organizer. For these services the service agreement is concluded between the passenger and the relevant tour operator or another organizer and Pegasus is not a party to this service undertaking. Transportation of cargo by Pegasus aircraft is also carried out based on a separate agreement between Pegasus and the consignor. The terms and conditions set out in the Pegasus General Rules will only be deemed valid for the types of services covered in this paragraph to the extent they are applicable to such services. 

3.2.1.  The Ancillary Products and Services offered by Pegasus are indicated in the paragraphs below. 

a) Extra Baggage Allowance: For all Pegasus flights our passengers will have a limited Checked Baggage allowance in terms of the number of pieces, weight and dimensions of their baggage, identified in accordance with the Package based on which their Ticket is issued. Tickets issued under the Basic Package do not provide any Checked Baggage allowance. Passengers may separately purchase Extra Baggage Allowance only for their Checked Baggage. Detailed information on Extra Baggage Allowance is provided in 9.3. Checked Baggage Allowance and Extra Baggage Allowance Fee. 

b) Extra Seat: Extra Seat is a product separately available for sale to our Passengers who would like to book an adjacent seat in the aircraft for their comfort or for carrying valuable or fragile belongings, music instruments or similar goods with them. The Extra Seat Product can only be purchased through the Pegasus Call Center. The Extra Seat request and payment must be made during the booking of the Ticket. The Extra Seat product cannot be used for carrying clothing, food and similar items. The Extra Seat can be purchased for a specific item that must be carried with the Passenger. The weight of the item to be carried on the Extra Seat cannot exceed 75 kilograms and should not prevent other Passengers from easily viewing cabin warning lights in front of them.

c) Price Freezing (Option Purchase): Price Freezing is sold as a separate product during the booking of the Ticket and allows a user to purchase a Ticket for a fee indicated on the booking screen within a specific timeframe. The time to exercise this option and the option price is automatically determined by the system depending on whether the relevant Scheduled Flight is a domestic or an international flight, the time left for the Scheduled Flight in number of days and the number of Passengers registered in the PNR. The option period purchased can be extended only once within the option period, by payment of a new Price Freezing fee and this transaction can only be carried out through the Pegasus Call Center. Independent from the time left until the Scheduled Flight, the system will not allow for Price Freezing if there are eight or less seats available in any flight subject to the PNR. The Price Freezing product cannot be cancelled and is non-refundable. Price Freezing will only apply for the Scheduled Flights for which it is purchased and will not be valid for any other Scheduled Flights in case of any change in the booking. Ticket pricing for international routes is based on USD and EUR currencies and any changes in the currency rates between the date of Price Freezing and the actual purchase of the Ticket will be reflected on the Ticket price.

d) Special Services: Special Services cover special carriable items that are not included in Checked Baggage, Cabin Baggage or Extra Baggage Allowance and special services that are provided on demand of the Passenger for a fee or for free of charge. Detailed information on Special Services is provided in 9.4. Special Services. 

e) Pegasus Café: In all Pegasus Scheduled Flights in-flight catering is subject to extra charge. The pricing of Pegasus Café products depends on whether the Scheduled Flight is on a domestic or an international route. Pegasus Café sales inside the aircraft may be limited or may not be provided for reasons of flight safety, flight security and product availability. Pegasus Café products can be pre-ordered until 24 hours before departure time. Passengers with Tickets issued under the Advantage Package or Business Flex Package may choose between the available Pegasus Café product offers covered by their Package without extra charge.

f) Pegasus Flex (Unlimited Ticket Change Option): Pegasus Flex is sold as a separate product during the booking of the Ticket and provides flexibility to the Passengers, allowing them to carry out an unlimited number of changes to their Ticket for Scheduled Flights, subject to the terms and conditions set out in this paragraph. Pegasus Flex does not grant any rights for Ticket cancellation or refund. Pegasus Flex product cannot be purchased as a standalone product after the Ticket is issued. Pegasus Flex is available for sale with the Ticket until six hours before departure time. Pegasus Flex can be exercised for any Ticket changes until two hours before departure time. If any Ticket change is made within two hours before departure time, the Ticket change rules valid for the Ticket fare class will apply and the Pegasus Flex product will be transferred to the new Ticket. With Pegasus Flex, Passengers can change their Tickets to another Scheduled Flight on any other route without penalty. If the Transportation Fare for the new Scheduled Flight is higher than the Transportation Fee for the former Scheduled Flight, the difference will be charged to the Passenger. In case of any change in the price for the Pegasus Flex product for the former and the new flight, the difference is either charged or refunded to the Passenger. If Ticket change transaction is carried out through the Pegasus Call Center or Travel Agents, a service fee specific for this transaction will be charged.

g) Seat Selection: In all Pegasus Scheduled Flights the Passengers will be automatically assigned a seat during Check-in. Seat selection is not available during Check-in. However, Passengers may purchase Seat Selection as a separate product and travel in a seat they choose. Purchase of the Seat Selection product is not equivalent to Check-in and these Passengers will still be required to complete their Check-in before their flight. Seat Selection price is determined based on whether the relevant Scheduled Flight is a domestic or an international flight and the time left for the Scheduled Flight in number of days. Seat Selection product can be purchased during the booking of the Ticket or afterwards. Once Seat Selection is purchased, seat change will only be allowed in the event of a Ticket change. If a Ticket change is made by the Passenger, the seat selected for the former flight will automatically transferred to the new flight. However; seat transfer will not be carried out if the same seat on the new flight is previously selected or has been subject to Check-in and the Seat Selection fare is refunded to the Passenger. Passengers with Tickets issued under the Advantage Package or Business Flex Package may choose between the available seat offers covered by their Package without extra charge. Even if you may have purchased Seat Selection, Pegasus may require you to travel in another seat for reasons of flight safety, flight security and other necessitating circumstances. In such circumstances, you will be entitled to a refund of your Seat Selection fee. Detailed information on aircraft seating and seating restrictions for exit-row seats is provided in 6. Check-in and 7. Boarding.

3.3.1.  Scheduled Flight services and Ancillary Products and Services offered by Pegasus are offered through the Pegasus Communication Channels and Travel Agents, subject to the terms and conditions set out in the Pegasus General Rules.

3.3.2.  Pegasus does not offer its products or services on any channel other than those explicitly mentioned here and does not assume any responsibility for any transaction carried out by unauthorized persons.

3.3.3.  Certain requests for Special Services such as unaccompanied minors and transportation of pets may only be processed through a specific Pegasus Communication Channel. Please carefully review instructions in the relevant section of the Pegasus General Rules for special circumstances.

4.1.1.  Each PNR and Tickets covered by a PNR is produced for a specific Passenger and cannot be assigned to another person or the identity of the Passenger cannot be modified.

4.1.2.  Passengers who wish to indicate invoice details on their Ticket must deliver the requisite information to Pegasus before concluding the booking of their Ticket. Passengers who wish to include their invoice details on the Ticket must provide the necessary information to Pegasus prior to the conclusion of the Ticketing process. Invoice details cannot be amended once the E-Ticket is produced with an electronic stamp of approval.

4.1.3.  All transactions to be carried out on the Pegasus Website must be carried out correctly and according to the instructions shown. Pegasus does not assume any responsibility for any user-related errors or mistakes, including during the booking of the Ticket and during Ticket change, cancellation and refund transactions.

4.1.4.  When you are booking Tickets on the Pegasus Website you can carry out one transaction for a maximum of nine passengers and eight different Scheduled flights. You will not be allowed to purchase separate Tickets with the same credit card in one day. Group sales transactions can be transacted through Travel Agents for groups of ten passengers or more.

4.1.5. Pegasus does not assume any responsibility for transactional errors, connection errors, data mismatch or loss, delay in communication or transaction or cyber-attacks generally disrupting Ticketing or the sale of Ancillary Products and Services or disrupting individual transactions, for reasons that do not originate from itself.

4.1.6.  Pegasus reserves its right to deny carriage of persons whom are issued Tickets through any violation of the law or the Pegasus General Rules.

4.2.1.  Tickets are valid for a period of one year from the date of the first Flight covered in the Ticket. The same rule applies to Tickets subject to changes. Please refer to 4.3. Open-Ended Ticket for information on the validity of Tickets reissued as open-ended tickets. 

4.2.2.  No transactions will be allowed on an expired Ticket and these Tickets cannot be further changed, cancelled or refunded. Passengers will lose all their rights and claims for expired Tickets.

4.2.3.  Whenever the Ticket is purchased in a single transaction as part of codeshare or interline flights where Pegasus participates, all flights covered in the Ticket must be flown in the order shown in the Ticket. If the Passengers fail to take a flight indicated on their Ticket, they will lose all their rights and claims for the remaining flights shown on the Ticket.

4.2.4.  For Scheduled Flights subject to a Ticket, no changes or cancellations can be made after the departure of the flight. See 5. Ticket Change and Cancellation Rules for details.

4.3.1.  Open-ended Tickets are valid for a period of one year from the date of reissue of the Ticket as open-ended.

4.3.2.  Requests to have a Ticket reissued as open-ended will be carried-out as Ticket change.

4.3.3. When an open-ended Ticket is reissued for a new date and flight, the flight date cannot extend beyond the validity of the open-ended Ticket.

4.3.4.  During the reissuing of the open-ended Ticket, the Ticket change charges for the relevant fare class will be charged to the Passenger.

4.3.5.  The applicable Service Fee for the relevant Pegasus Communication Channel will be charged during the reissuing of the open-ended ticket for a new flight. The special Service Fee rules for Travel Agents will apply if the same transaction is carried out through a Travel Agent. Any difference between the Base Fare, Fuel Surcharge, Airport Taxes, Check-in Fee and Service Fee will also be charged to the Passenger.

4.3.6. For Tickets issued under Advantage Package and Business Flex Package, the relevant Package content cannot be transferred to an open-ended ticket. In this case, the Ticket is converted into Essentials Package and the Package fare difference is refunded to the Passenger.

4.3.7.  The special Ticket change rules for Business Flex Package will apply for the reissuing of Ticket issued under Business Flex Package as open-ended Tickets.

4.4.1.  The Transportation Fare is composed of (a) Base Fare, (b) Fuel Surcharge, (c) Airport Taxes, (d) Check-in Fee and (e) Service Fee. Each of the said price components constitute an inseparable part of the all-inclusive price paid for the Passenger for transportation services. The different price components are provided for the information of the Passengers through different sales channels in accordance with the regulations of the SHGM and the standards defined by IATA. In this respect:

a) Base Fare, represents the Fare component determined by Pegasus applicable for the fare class to which the Scheduled Flight covered in a Ticket is subject to. In line with its price management policies, Pegasus implements dynamic pricing for the different fare classes determined for all its flights. 

b) Fuel Surcharge, represents a special cost component of the Fare, indicated separately from the Base Fare as fuel is the most significant cost item for airlines. Fuel surcharge is also affected by the fuel agreements and fuel hedging undertaken by each airline. Pegasus implements a one-way fixed fuel surcharge of TRY 15 for domestic and North Cyprus flights and USD 20 for international flights (or its equivalent in another foreign currency).

c) Airport Taxes or Tax(es), represents, as a special cost component of the Fare, the per passenger service fee amount and similar charges that are paid by Pegasus to the airport/terminal operator of the airports where the Scheduled Services covered by the Ticket are performed.

d) Check-in Fee, is the component of the Fare that allows for the charge of the costs required for a regular an uninterrupted system infrastructure and service for Check-in transactions each Passenger is obliged to carry out for their Scheduled Flights. Check-in fee is charged on all Pegasus sales channels and is not affected by how Check-in is made by the Passenger. Check-in fee is charged during the booking of the Ticket as a per person and per flight fee starting from TRY 10 for all domestic and North Cyprus flights and starting from USD 8 for all international flights (or its equivalent in another foreign currency). Check-in fee is determined separately for each route. For transit flights carried-out using the same flight number a single Check-in fee is applied whereas Check-in fees are collected separately for transit flight legs carried-out with different flight numbers. 

e) Service Fee, is the component of the Fare that allows for the charge of the costs of the individual sales channel in respect of the booking of the Ticket through the Pegasus Website, Pegasus Mobile Applications, Pegasus Call Center or Travel Agents. Service Fee can be determined differently for each sales channel. The necessary costs for the regular and uninterrupted operation of the Pegasus Website, Pegasus Mobile Applications and the Pegasus Call Center are taken into consideration in the determination of the Service Fee for these channels. For Tickets issued through Travel Agents, the Service Fee is directly charged by the Travel Agent and represents the Agent’s revenue from the transaction. The Agents determine their own Service Fee. The recommended Agency Service Fee for Pegasus Scheduled Flights is TRY 20 one-way for domestic flights and EUR 20 one-way for international flights. Exceptional differences may occur in terms of recommended Agency Service Fee on specific routes.

4.4.2.  The Service Fee charged during the booking of the Ticket is non-refundable. Detailed information on refundability of the other Fare components is provided in 5. Ticket Change and Cancellation Rules. An additional Service Fee will be charged for Ticket change transactions carried out through the Pegasus Call Center or Travel Agents.

4.4.3. Cost increases occurring after the purchase of the Ticket and until the flight will not be reflected on the price paid for the Ticket. However; increases in the Airport Taxes or other taxes imposed on the Ticket price may need to be separately collected from or refunded to the Passengers. You may therefore be asked to pay unpaid Airport Taxes and charges.

4.4.4.  Pegasus may, at its sole discretion, implement discounts on the Fuel Surcharge, the Check-in Fee or the Service Fee or may waive some or all of these components for specific Scheduled Flights to be able to offer promotional low fares.

4.5.1.  All Tickets issued by Pegasus will be covered by a Flight Package chosen by the Passenger during the booking process.

4.5.2.  Pegasus offers Tickets under Essentials, Advantage and Business Flex Packages for domestic Scheduled Flights and under Basic, Essentials, Advantage and Business Flex Packages for international Scheduled Flights.

4.5.3.  Basic Package is only available for international and North Cyprus flights and does not grant the Passenger any Checked Baggage allowance. Tickets subject to Basic Package can only be purchased through the Pegasus Website and Pegasus Mobile Applications.

4.5.4.  Detailed information on the content of each Flight Package is provided on the Pegasus Website.

4.6.1.  Tickets can be purchased through the Pegasus Communication Channels only using Visa or Master Card credit cards and bank/ATM cards that allow for 3D transactions.

4.6.2. The following payment methods are the only exceptions to the foregoing rule:

a)  If you have a bank account number in Germany, you can make payment by ELV (electronic wire transfer). This payment method can only be used until seven days before departure of your flight.

b)  If you have an internet bank account with ABN Ambro, ASN Bank, Friesland Bank, ING, Knab, Rabobank, SNS Bank, SNS Regio Bank, Triodos or Van Lanschot in the Netherlands, you can use the Ideal payment method.

c)  You can use the Sofort payment method for payments denominated in EUR and in jurisdictions the Sofort payment system is recognized. Sofort payment method allows you to make online payment from your bank account. When you choose the Sofort payment option on the payment page you will be directed to the Sofort system and once the payment instructions are successfully completed you will be redirected to the Pegasus Website. Please make sure that you do not close your browser before you are redirected.

4.6.3.  Pegasus does not assume any responsibility for any delay or failure in the delivery of confirmation messages for reasons originating from the user or third parties that do not provide services on behalf of Pegasus.

4.6.4.  The following rules apply for unauthorized or fraudulent credit card transactions:

a) Credit card payment must be approved by the person who named as the titular of the credit card. Pegasus implements various measures to verify this and to prevent unauthorized credit card use. These measures do not constitute a warranty by Pegasus that unauthorized credit card use will always be prevented but aim to identify unauthorized or fraudulent credit card transactions through detailed analysis.

b)  Pegasus may always request that the credit card used for the Ticket purchase is displayed by the cardholder together with valid identification (passport, national identification, driver’s license or family record book – livret de famille) prior to the flight at the Airport Ticket Sales Office of the Check-in counters.

c)  Pegasus reserves its right to cancel and terminate all transactions involving suspected unauthorized or fraudulent credit card payment and the relevant Contract of Carriage or other contract for the provision of products and services without prior notice. Without any limitation, the following circumstances will be deemed to constitute valid reasons for cancellation of transactions based on unauthorized or fraudulent credit card use:

· Failure to communicate with the counterpart for whom contact details are given as part of the potentially unauthorized or fraudulent transaction;

· Failure to present the contact information of the credit card holder to Pegasus despite a request in this respect for control purposes;

· A complaint filed by the credit card holder with Pegasus or the bank issuing the card, arguing that the transaction has been carried out against her/his will;

· A transaction being carried out using a credit card previously used for an unauthorized or fraudulent credit card transaction or by a person or in the name of a person who has been involved in unauthorized or fraudulent credit card use;

· Multiple credit card authorization attempts or the entry of different authorization information for the same card more than once in respect of a purchase;

· here may be other circumstances that justify a conclusion that a transaction involves unauthorized of fraudulent credit card use.

5.1.1.  Please review the charts on Ticket Change and Cancellation Rules in Sections 5.6 and 5.7. Besides the transaction charges, deductions and refund conditions stated in this Section for all Ticket change (reissue) and Ticket cancellation (refund) transactions, any difference between the applicable fare classes and differences in the other constituents of the Ticket price arising from reissue transactions will be separately collected. Special reissue and refund rules will apply for Tickets issued under the Business Flex Package. Special rules applicable to the Pegasus Flex Product (Unlimited Ticket Change Option) specified in 3.2. Ancillary Products and Services are valid whenever this product is separately purchased. 

5.1.2.  Refunds will only be made to the credit card and the holder of the credit card used for payment, by the issuing channel for the Ticket.

5.1.3. If you purchased your Ticket from the Pegasus Website, Pegasus Mobile Applications, Pegasus Call Center or Airport Ticket Sales Offices, you can carry out your reissue and refund transactions online under the “Manage My Flight” tab on the home page screen by entering your PNR number and last name information through any of the on-line sales channels indicated above. If you purchased your Ticket from a Travel Agent, you can carry out your reissue and refund transactions through the sales channel of your original booking. Reissue and refund rules indicated here are also valid for Tickets purchased from a Travel Agent. However, service fees may separately be applied by the Pegasus Call Center and Travel Agents for reissue and refund transactions.

5.1.4.  When you apply to Airport Ticket Sales Offices to carry out your reissue and refund transactions, you will be asked to present the credit card used for payment and a photo identification (passport, national identification, driver’s license or family record book – livret de famille) together with your E-Ticket.

5.1.5.  The rules indicated in specific cancellation, refund and termination of carriage provisions in this Section will prevail over general refund rules. Special reissue and refund rules will apply for Tickets issued under the Business Flex Package.

5.1.6. Rules regarding the transfer or refund of the Special Services booked for your original flight in case of any reissue or refund will apply as set out in the relevant provisions in this Section.

5.1.7.  The Transportation Fare is composed of (a) Base Fare, (b) Fuel Surcharge, (c) Airport Taxes, (d) Check-in Fee and (e) Service Fee. Any difference between the applicable fare classes and differences in the other constituents of the Ticket price arising from reissue transactions will be separately collected. In case a reissue is made to a Ticket class with a lower fare, you will not be entitled to any reimbursement. When a reissue is made, Tickets purchased in the form of Advantage or Business Flex Packages, the Package content will be cancelled, and any Package price difference will be refunded to you.

5.1.8.  Passengers who claim refund within the two hours prior to or after the Scheduled Flight departure time are no-show passengers. No-show passengers are not entitled to any refund in terms of Base Fare, Fuel Surcharge, Check-in Fee or Service Fee. Only Airport Taxes will be refunded to no-show passengers.

5.1.9. Conversion of Tickets to open-ended Tickets will be treated as a reissue transaction

5.1.10. In the event of cancellations for Tickets purchased through payments in installment, the refund will be paid back to the credit card used for the original transaction, again, in installments.

5.2.1.  Whenever a Passenger is entitled to a free reissue, cancellation or refund in accordance with the Regulation on the Rights of the Passengers Traveling by Air (SHY-PASSENGER) and additional regulations published by the SHGM in connection with the former, the European Union Regulation No. EC261/2004 and other applicable passenger rights regulations, the transactions will be carried-out in the manner prescribed in the applicable law.

5.2.2.  Provided that requests in this scope are submitted to Pegasus within three days following the original Flight date, a free reissue will be offered to another Pegasus flight on the same route. The new Flight can be selected from any other Flights on the same schedule period (the applicable Summer Season or Winter Season Schedule). For all other requests Pegasus offers a full refund of the price paid for the original Ticket.

5.2.3.  Refunds for the Flights falling in the scope of this Section 5.2 and for Pegasus flights connecting with these flights on the same date can be claimed at any time during the validity of the Ticket. The refund for the connecting Flight will be declined if the Passenger flew with the connecting Flight. Reissue and refund rules will apply for any other Flights covered by the Ticket that are not subject to any flight disruption.

5.3.1.  Pegasus reserves the right to cancel bookings and Tickets and to terminate the Contract of Carriage in any event that constitutes a just cause for maintaining flight safety and flight security, or for the protection of the personal well-being and property of Pegasus, Pegasus passengers, Pegasus employees, as well as its service providers and their employees.

5.4.1.  If you purchased your Ticket from the Pegasus Website or through Pegasus Mobile Applications, you will be entitled to reclaim full refund of your payment under the following conditions:

a)  If there are 24 hours or less left for the Scheduled Flight departure time on your Ticket, the refund claim must be submitted within 30 minutes of the completion of the original purchase; or

b)  If there are more than 24 hours left for the Scheduled Flight departure time on your Ticket, the refund claim must be submitted within 12 hours of the completion of the original purchase.

5.4.2. If you purchased your Ticket from the Pegasus Call Center or through an Airport Ticket Sales Office or a Travel Agent, you will be entitled to reclaim full refund of your payment under the following conditions:

a) If there are 72 hours or less left for the Scheduled Flight departure time on your Ticket, the refund claim must be submitted within 60 minutes of the completion of the original purchase; or

b)  If there are more than 72 hours left for the Scheduled Flight departure time on your Ticket, the refund claim must be submitted within 12 hours of the completion of the original purchase.

5.4.3.  Please note that service fees may separately be applied for refund transactions made through the Pegasus Call Center and Travel Agents.

5.5.1.  Your refund request will be processed for payment at the close of business by the operating banks unless your account/credit card is suspended or revoked.

5.5.2.  For reissue/refund transactions carried-out on the Pegasus Reservation and Sales System, an automatic payment message will be communicated to the relevant banks’ points of sale. The payment of the transactions accepted by the banks will be reflected on your credit card balance following approximately two to three days if the credit card is issued by a Turkish bank and approximately three to seven days if the credit card is issued by a bank operating in another jurisdiction, and in any event, after the close of business on the date when the reissue/refund transaction is carried out. If reissue/refund is made on the same date of the original transaction the banks do not accept automatic refunds. Therefore, the refunds you are entitled to will be carried out by Pegasus manually on the following business day (excluding weekends and official holidays). Refunds cannot be made to bank (ATM) cards and will therefore be made to the bank account information to be requested from and to be provided by you by way of wire transfer. The time required to reach you to retrieve the necessary information and to process your transaction on queue may affect the time in which you receive your refund payments.

5.5.3.  If the credit card where refund will be made is suspended or revoked, or if there is a period of six months between the original purchase and the reissue/refund transaction, virtual point of sales systems cannot be used to make refunds and payments will therefore have to be made through manual wire transfer. The timing of the transaction may vary for the reasons stated above.

5.5.4. The EDD payment system operated through German bank accounts does allow for automatic refunds. Payments will therefore have to be made through manual wire transfer. The timing of the transaction may vary for the reasons stated above.

5.6.1. The following prices and rules apply to domestic and North Cyprus Scheduled Flights that are not otherwise indicated to be subject to free change or cancellation. Special rules indicated in Note 2 below the table will apply for reissue and refund of Tickets under the Business Flex Package.

5.7.1.  The following prices and rules apply to international Scheduled Flights that are not otherwise indicated to be subject to free change or cancellation. Special rules indicated in Note 2 below the table will apply for reissue and refund of Tickets under the Business Flex Package.

5.8.1.  The following rules apply to the transfer or refund of Special Services booked for all domestic, North Cyprus and international Scheduled Flights where the Ticket is subject to reissue or refund.

5.8.2.  The following rules apply to the transfer or refund of Package content comprising Seat Selection, Checked Baggage Allowance, Pegasus Café and other Special Services booked for all domestic, North Cyprus and international Scheduled Flights where the Ticket is subject to reissue or refund. In addition to the rules set out below, reissue and refund rules indicated in 5.6. Domestic & North Cyprus Flights Ticket Change and Cancellation Rules and 5.7. International Flights Ticket Change and Cancellation Rules will apply. 

6.1.1.  Check-in is required for all Passengers booked on a Ticket to register for their Flight before Boarding the aircraft. During registration, the Passengers will be assigned a seat for the Flight, will hand over their Checked Baggage for carriage to Pegasus, if any, and Check-in must be completed by all Passengers to be able to take their Flight.

6.1.2.  In all Pegasus Scheduled Flights the Passengers will be automatically assigned a seat during Check-in. Seat selection is not available during Check-in. However, Passengers may purchase Seat Selection as a separate product and travel in a seat they choose (for an additional fee). Detailed information is provided in 3.2. Ancillary Products and Services.

6.2.1.  You can complete your Check-in for your Flight on the Pegasus Website, through Pegasus Mobile Applications, using the boarding pass printing kiosks located in airports where this service is available and Check-in desks in all airports from which we operate.

6.3.1.  In all cases where Check-in is not completed by another method, the Passengers must complete their Check-in for their Flight at the airport Check-in desks.

6.3.2.  Passengers who have completed their Check-in but who need to hand over their Checked Baggage or another item that is not eligible for transportation inside the aircraft cabin or who have Special Service requests (e.g., persons with reduced mobility, with special health conditions or carrying pets) must apply to the Pegasus Check-in desks at the airport.

6.3.3.  Please refer to Section 6.6 below for information on Check-in closure times. Passengers failing to complete their Check-in within the said timeframe will lose all their rights and claims for the relevant Flight.

6.4.1.  Online Check-in is a convenience service that allows you to complete your Check-in through the Pegasus Website or Pegasus Mobile Applications before arriving at the airport. You can also benefit from the use of the Mobile Barcode in several airports that support this infrastructure. Passengers who have completed their Check-in online but who need to hand over their Checked Baggage or another item that is not eligible for transportation inside the aircraft cabin or who have Special Service requests (e.g., persons with reduced mobility, with special health conditions or carrying pets) must apply to the Pegasus Check-in desks at the airport.

6.4.2.  Online Check-in cannot be offered for Flights departing from certain airports. Please refer to the Pegasus Website for information on the availability of Online Check-in and Mobile Barcode services at the airports from which we operate. 

6.4.3.  Please bear in mind that even if you may have completed your Check-in online, you may be requested by our staff to sit in a seat other than the seat assigned to you during Check-in on grounds of flight safety and flight security.

6.4.4.  Passengers are required to correctly enter the information requested during online Check-in. 

6.4.5.  While Checking-in online, you can Check-in other Passengers booked in the same PNR and sit next to or close to each other. 

6.4.6.  Please refer to Section 6.6 below for information on Check-in closure times. Passengers failing to complete their Check-in within the said timeframe will lose all their rights and claims for the relevant Flight.

6.5.1.  Kiosk Check-in is a convenience service that allows you to complete your Check-in through automatic kiosks located at the airports where this service is available. Kiosk machines can also be used to print your boarding passes. Passengers who have completed their Check-in using kiosks but who need to hand over their Checked Baggage or another item that is not eligible for transportation inside the aircraft cabin or who have Special Service requests (e.g., persons with reduced mobility, with special health conditions or carrying pets) must apply to the Pegasus Check-in desks at the airport.

6.5.2.  Kiosk Check-in cannot be offered for Flights departing from certain airports. Please refer to the Pegasus Website for information on the availability of kiosk Check-in services at the airports from which we operate. 

6.5.3.  Please bear in mind that even if you may have completed your Check-in online, you may be requested by our staff to sit in a seat other than the seat assigned to you during Check-in on grounds of flight safety and flight security.

6.6.1.  Check-in for all our domestic and international Scheduled Flights must be completed within the deadlines indicated below. Passengers failing to complete their Check-in within the said timeframe will lose all their rights and claims for the relevant Flight.

6.6.2.  All Passengers need to allocate sufficient time for airport security checks, Check-in transactions, processing of Special Service requests, if any, passport control and arrival at the boarding gate and need to present themselves ready for the flight at the boarding gate on time. For this reason and in order not to miss your flight we strongly advise you to be at the departure airport at least two hours before your domestic flights and at least three hours before your international flights.

6.7.1.  For all our domestic Scheduled Flights, Check-in can only be completed upon presentation of an official identification document with photo and your Turkish ID number (e.g. national identity document, driver’s license, passport or other documents acceptable as passports, family record book – livret de famille, identification issued by official bodies, birth certificates to be presented alongside parent identification up to one month following the date of birth). For all Passengers of age 15 and above the identification must carry a photograph. Passengers who are not Turkish citizens will be asked to present their passport or a foreigner identification issued by the Turkish Ministry of Interior. Document originals must be presented, and Check-in will not be processed based on copies.

6.7.2.  For all our international Scheduled Flights, Check-in can only be completed upon presentation of a passport or other documents acceptable as passports. Documents presented for international travel must be documents acceptable for their travel. Document originals must be presented, and Check-in will not be processed based on copies.

6.7.3.  Please refer to 10.1. Infants and Children for special rules regarding the travel of infants and children.

6.8.1. Check-in Fee constitutes an inseparable part of the all-inclusive price paid for the Passenger for transportation services. Please refer to 4.4. Information on Transportation Fare and Fare Classes.

7.1.1.  Boarding covers the final control and acceptance to the aircraft of the Passengers that have completed their Check-in for a Flight. Boarding takes place at the boarding gate determined for the relevant Flight. However, the boarding gates previously announced may always be subject to changes due to operational reasons outside our control and necessitated by priorities at the relevant airport. Our Passengers are responsible for following the announcements and directions on the flight screens inside the terminal.

7.1.2.  For all Pegasus Flights boarding ends 10 minutes before departure time. Passengers failing to present themselves at the relevant boarding gate within the said timeframe will lose all their rights and claims for the relevant Flight. 

7.1.3. All our Passengers must be issued valid Tickets and must have completed their Check-in for the Flight to be allowed to board our aircraft.

7.1.4.  Pegasus may conduct priority boarding on grounds of flight safety, flight security or operational necessities. Unless necessitated otherwise by the relevant circumstances, priority will be given to Passengers who have declared their special service needs to Pegasus. Detailed information for passengers with reduced mobility is provided in 10.4. Passengers with Reduced Mobility and Special Health Condition.

7.2.1.  During boarding you are required to present the identification used for your Check-in and your boarding pass received from kiosks or the airport Check-in desks or an online Check-in document or Mobile Barcode procured after online Check-in.

7.2.2.  The following documents are accepted for Check-in and boarding:

· For all domestic Scheduled Flights, an official identification document with photo and your Turkish ID number (e.g. national identity document, driver’s license, passport or other documents acceptable as passports, family record book – livret de famille, identification issued by official bodies, birth certificates to be presented alongside parent identification up to one month following the date of birth) must be presented. For all Passengers of age 15 and above the identification must carry a photograph. Passengers who are not Turkish citizens will be asked to present their passport or a foreigner identification issued by the Turkish Ministry of Interior. Document originals must be presented, and Check-in will not be processed based on copies.

· For all our international Scheduled Flights, a passport or other documents acceptable as passports must be presented. Documents presented for international travel must be documents acceptable for their travel. Document originals must be presented, and Check-in will not be processed based on copies.

· Please refer to 10.1. Infants and Children for special rules regarding the travel of infants and children.

7.2.3.  Passengers who fail to present the necessary documents during boarding will not be allowed to take the Flight even if they are issued with a valid Ticket and/or they have completed Check-in for the relevant Flight.

7.2.4.  Passengers are responsible for having the necessary travel documents for their travel and Pegasus does not assume any responsibility as to the correctness or completeness of the necessary travel documentation for our Passengers. However, due to legal obligations, Passengers who are identified as failing to have the travel documentation necessary for their travel during boarding document control will not be allowed to take the Flight even if they are issued with a valid Ticket and/or they have completed Check-in for the relevant Flight. Please refer to 11. Suitability for Travel for detailed information.

7.2.5. In addition to the above, Pegasus reserves the right to cancel bookings and Tickets and to terminate the Contract of Carriage in any event that constitutes a just cause for maintaining flight safety and flight security, or for the protection of the personal well-being and property of Pegasus, Pegasus passengers, Pegasus employees, as well as its service providers and their employees, even if Passengers are issued with a valid Ticket and/or they have completed Check-in for the relevant Flight. Please refer to 5.3. Termination of the Contract of Carriage by Pegasus.

7.3.1. The items our Passengers can carry with them inside the cabin in our Flights is limited by the number of pieces, weight and dimensions. Detailed information on such limitations is provided in 9. Baggage Rules, Carriable Items and Special Services.

7.3.2. The items you carry with you will be controlled during boarding for compliance with the rules set out in 9. Baggage Rules, Carriable Items and Special Services. Any excess items violating these rules will be considered as excess checked baggage and additional charges may apply or Pegasus may refuse the carriage of the items that are not suitable for transportation in the aircraft. Please refer to 9. Baggage Rules, Carriable Items and Special Services for more information on items that are not admitted inside the aircraft for carriage.

8.1.1. The rules set out in this Section are applicable to all Pegasus Flights.

8.1.2. The rules indicated in this Section are informative and are in no way intended to be exhaustive. All Passengers must comply with the law, the rules set out by the carrier and other conditions set out in the Pegasus General Rules and the instructions of the authorized staff in this respect, and to refrain from any actions that may threaten the life or personal property or the regular operation of our flights always during their travel.

8.1.3. Actions in breach of flight rules such as refusing to be seated, securing seat belts, closing over-head bins, arguing with other Passengers or the cabin staff, preventing the cabin staff to perform their duty by force, using slander or abuse against the cabin staff or other Passengers, failing to comply with the instructions of the cabin staff and not complying with the warning signs inside the aircraft, in each case despite appropriate warning, will be reported by Pegasus to the SHGM and may be subject to administrative fines in accordance with the law. Pegasus reserves all rights against such behavior arising from the law or from the Pegasus General Rules.

8.2.1. The use of cigarettes, electronic cigarettes and any other smoke producing items and goods are not permitted on Pegasus Flights.

8.2.2. Actions in breach of the above rule will be reported by Pegasus to the SHGM and may be subject to administrative fines in accordance with the law.

8.3.1. Electronic devices, laptop computers and cell phones must be shut down after the cabin announcement made before take-off and after the cabin announcement following landing. These devices can be used in aircraft mode during the flight after the seat belt signs are off and until the cabin announcement before landing.

8.3.2.  All Passengers are required to remove earphones during the pre-Flight security briefing, during take-off and landing even if the connected electronic device is shut down.

8.3.3. No restrictions apply for the use of devices working on micro batteries, sun power, electric watches (including those with a DCF receiver), hearing devices (including those with digital receivers) and heart devices during the Flight.

8.3.4.  The use of laptop computers with a CD-ROM reader and drivers with DVD-players, calculators without a printer, CD-player, mini disc and MP3 players, walkmans, computer games and consoles, video cameras and digital recording equipment, monitors (except for those with cathode ray tubes), GPS receivers, electric shavers and electronic toys are only permitted during horizontal flight course. The rights of the other Passengers and the authorized personnel in respect of the protection of their personal data must be respected in the use of all recording devices.

8.3.5.  Equipment working on radio frequency, walkie-talkies, remote controlled toys, cathode ray tube screens, wireless computer equipment (mouse, keyboard, etc.), personal computer printers, CD-writers and mini disc recorders on record, portable large stereos, pocket radios (AM/FM) and television receivers cannot be operated at any time before or during the Flight, including take-off and landing.

8.3.6. To prevent the risk of fire inside the aircraft, damaged, broken telephones and other electronic devices must be shut down during the Flight, must not be charged and must not be kept inside Checked Baggage. If the devices carried by the Passengers inside the aircraft cabin are damaged, overheated, if these devices produce smoke or are lost, our Passengers must immediately inform the cabin staff.

8.3.7.  Any actions in violation of the rules stated in this Section will be reported by Pegasus to the SHGM and may be subject to administrative fines in accordance with the law.

9.1.1. Checked Baggage covers baggage taken delivery from the Passenger during Check-in for carriage in the aircraft’s baggage compartment. Checked Baggage is received by Pegasus in exchange of a baggage coupon registered to the Passenger’s ticket and is carried in a compartment other than the passenger cabin.

9.1.2.  Piece and weight restrictions apply to the Checked Baggage allowance of Passengers on all Pegasus Flights. Please refer to 9.3. Checked Baggage Allowance for Flights with Checked Baggage allowance and Checked Baggage allowance restrictions.

9.1.3.  The liability of Pegasus as the carrier for any damages to, loss of or delay in the delivery of Checked Baggage is limited in accordance with the applicable law. For this reason, valuable papers, money, identification, official deeds, jewelry, precious metals, electronic devices and other items with high value or personal worth should not be carried inside Checked Baggage. If such items are carried in Checked Baggage, Pegasus does not accept any liability over the applicable liability limits stipulated by the law. Detailed information regarding the limited liability of the carrier is provided in 13. Important Notice on the Liability of the Carrier.

9.1.4. Items that can be carried in Checked Baggage may be subject to limitations in accordance with the applicable law in the jurisdictions where the Flight takes place, the decisions of the authorized civil aviation authorities, IATA standards and terms and conditions stipulated in the Pegasus General Rules. Pegasus reserves its right not to carry any items that are not allowed for carriage inside the aircraft. Please refer to 9.5. Limitations on Baggage Content for limitations on items that can be carried on aircraft.

9.1.5.  The maximum weight allowable for a single piece Checked Baggage is 32 kilograms for all Pegasus Flights. IATA standards and SHGM regulations do not allow for the carriage of Checked Baggage items above this limit. 

9.1.6.  For your own security please prepare your Checked Baggage yourself or personally attend to its preparation by others. Please prepare your Checked Baggage after opening and controlling all closed packages, boxes and wrapped material that will be placed inside. Never accept to carry any item offered to you by others for transportation for someone else.

9.2.1.  Hand or Cabin Baggage covers all items carried by the Passengers with them during the flight. Cabin Baggage is carried inside the cabin with the Passenger during the flight. Cabin Baggage and its content is under the scrutiny and responsibility of the Passengers themselves. Each Passenger is personally liable for any forgotten, lost, damaged items or items that cause damage to other Passengers of goods. Pegasus does not assume any responsibility in this regard.

9.2.2.  To accelerate and facilitate boarding and accommodation inside the aircraft, each Passenger is only allowed to carry one Cabin Baggage with a maximum weight of 8 kilograms and maximum dimensions of 55 cm x 40 cm x 20 cm, plus one small bag (e.g. hand bag or laptop bag). Passengers who have more pieces with them will be requested to deliver the excess bags for loading in the aircraft’s cargo compartment during boarding. The maximum weight allowance for Cabin Baggage for Passengers with Tickets issued under the Business Flex Package is 12 kilograms.

9.2.3.  Bassinets or pushcarts carried by Passengers traveling with infants and portable wheelchairs or crutches used by Passengers will be taken delivery during boarding for carriage in the aircraft’s cargo compartment. 

9.2.4.  In case during last control at boarding it is determined that the Cabin Baggage carried by our Passengers boarding a Flight outside of Turkey exceed specified weight, dimension and piece limits, each piece exceeding prescribed limits will be loaded in the cargo compartment, subject to an additional charge of EUR 50 per piece, irrespective of the Passenger’s Checked Baggage allowance under the Ticket.

9.2.5. In case during last control at boarding it is determined that the Cabin Baggage carried by our Passengers boarding a Flight in Turkey (first point of departure or transfer point) exceed specified weight, dimension and piece limits, the excess weight of the Cabin Baggage will be added to the Passenger’s Checked Baggage allowance and the amount exceeding the Checked Baggage allowance will be charged to the Passenger at the valid Extra Baggage Allowance rates and the relevant Cabin Baggage will be loaded in the cargo compartment. Cabin Baggage allowance will not be added to the Checked Baggage allowance for the calculation of the Extra Baggage Allowance fee.

9.2.6. For Passengers who departing from Turkey on and international Flight with Tickets issued under the Basic Package without any Checked Baggage allowance, extra charges will apply for any Cabin Baggage exceeding the applicable weight, dimension and piece limits, subject to the 0-20 kilogram Extra Baggage Allowance fee applicable for the relevant route for the first 20 kilograms of weight and the additional weight fees for additional weight above 20 kilograms according to the valid Extra Baggage Allowance rates.

9.3.1.  For all Pegasus flights our passengers will have a limited Checked Baggage allowance in terms of the number of pieces, weight and dimensions of their baggage, identified in accordance with the Package based on which their Ticket is issued. Tickets issued under the Basic Package do not provide any Checked Baggage allowance. Passengers may separately purchase Extra Baggage Allowance only for their Checked Baggage. 

9.3.2.  The Checked Baggage allowance for our Passengers on our domestic, North Cyprus and international Scheduled Flights, depending on the Package based on which the Ticket is issued, is indicated in the table below. 

9.3.3. Passengers may separately purchase Extra Baggage Allowance for their Checked Baggage, in addition to the Checked Baggage allowances indicated above.

9.3.4.  Extra Baggage Allowance fees apply on separate rates for our domestic, North Cyprus and international Scheduled Flights. Please click here to access our Extra Baggage Allowance price tariff.

9.3.5.  The Checked Baggage allowance valid for the international leg will apply for connecting flights with one domestic and one international leg. However, the Extra Baggage Allowance fee payable will be calculated separately for each leg and based on the different price tariffs applicable.

9.3.6. Extra Baggage Allowance can be purchased through the Pegasus Website, Pegasus Call Center, Airport Ticket Sales Offices and Travel Agents until the Check-in closure time for the relevant flight.

9.3.7.  The Cabin Baggage allowance of 8 kilograms cannot be used to increase Checked Baggage allowance.

9.3.8.  Passengers will not be refunded any Extra Baggage Allowance fees paid in the event the Checked Baggage brought to flight weighs less than the paid allowance. If the Checked Baggage exceeds the limits of the Extra Baggage Allowance, the difference must be paid at the airport.

9.3.9.  When a Ticket is reissued, the Extra Baggage Allowance purchased for the original flight will be automatically transferred to the new Flight. If there is any change to the Extra Baggage Allowance fee the difference will be charged from or refunded to the Passenger. In the event of a cancellation of the Flight the price paid for the Extra Baggage Allowance will be automatically refunded to the Passenger.

9.3.10. Extra Baggage Allowance is not available for infant Passengers.

9.3.11. Extra Baggage Allowance purchased cannot be transferred to another person.

9.4.1.  Special Services cover special carriable items that are not included in Checked Baggage, Cabin Baggage or Extra Baggage Allowance and special services that are provided on demand of the Passenger for a fee or for free of charge.

9.4.2.  Special Service fees apply on separate rates for our domestic and international (including North Cyprus) Scheduled Flights. Please click here to access to a list of Special Services offered by Pegasus, their definitions and the Special Service price tariff. In addition to the information provided on the referred page, special provisions and limitations for certain types of Special Services are indicated in this Section.

9.4.3.  Sports equipment will not be accepted as Checked Baggage and will not be considered as a part of the Checked Baggage allowance. Each sports equipment carried will be charged based on the Special Services tariff. Sports equipment may be carried inside the cabin or in the baggage hold depending on weight and size.

9.4.4. Sports equipment will be charged per piece carried. Second and subsequent pairs of the same type of equipment placed in the same bag will be charged by the Special Service rates applicable for the route. For Passengers taking multiple Flights in transit, Special Service fee for the sports equipment will be separately charged for each flight until the Passenger’s final destination.

9.4.5.  Passengers willing to carry sports equipment must communicate their request through the Pegasus Call Center or at the airport Check-in desk. Special Service can be booked on the Pegasus Website during or after the booking of the Ticket only for Golf Equipment, Ski Equipment and Surf Equipment.

9.4.6. Balls filled with air do not have to be deflated and can be carried inside the aircraft inflated.

9.4.7.  Passengers willing to musical instruments communicate their request through the Pegasus Call Center or at the airport Check-in desk. Musical instruments not exceeding Cabin Baggage dimension limits of 55 cm x 40 cm x 20 cm can be carried inside the passenger cabin provided that the applicable Special Service fee is paid at the Check-in desk. For instruments exceeding these limits an Extra Seat product can be purchased. Instruments that are too bulky even for carriage on the Extra Seat must be carried in the baggage compartment placed in special casing and appropriately packed.

9.4.8.  For Passengers taking multiple Flights in transit, Special Service fee for the musical instrument will be separately charged for each flight until the Passenger’s final destination.

9.4.9.  Carriage of weapons and their components is conducted in accordance with the rules and limitations specified by the National Civil Aviation Security Board and Airport Safety Commissions. In line with these rules and limitations, licensed weapons and components that are accepted for carriage only on internal flights are carried on the aircraft on condition that they are handed over to the relevant Airport Security Unit before flying and collected from the Airport Security Unit on arrival at the destination. 

9.4.10. Weapons and their components cannot be carried in the cabin and/or with the Passenger.

9.4.11. The carriage of licensed weapons and components is subject to a Special Service fee. The transportation of weapons for sporting purposes is also subject to this additional charge. The applicable fee is indicated in the Special Services tariff as WPAY for regular weapons and as SPEQ for weapons for sportive use. Passengers will be charged for the Special Service fee at the desk when they are checking in.

9.4.12. Passengers listed below are exempt from the WPAY fee. To benefit from this exemption, these Passengers must present valid identification documents during Check-in at the airport Check-in desk.

a)  VIP passengers using Domestic and International VIP lounges

b) Security guards authorized in accordance with the provisions of Special Security Services Law no 5188 and travelling together with VIP passengers or civil servants permanently employed in this role as guards.

c)  Personnel employed in the Turkish Armed Forces with the rank of officer, non-commissioned officer or special guard.

d)  Security Services class personnel employed in the National Security Directorate in the center or provinces 

e)  Personnel employed in the Turkish Coast Guard or Gendarmerie with the rank of officer, non-commissioned officer or special guard

f) Turkish Armed Forces permanent staff appointed with civil service staff members and contract personnel who are working in the remit of the Turkish Intelligence Services’ (MIT).

g)  Municipal Police personnel

h)  Village Guards

i)  Forest Conservation Officials connected to the Ministry of Forestry

j)  Customs Enforcement Officials connected to the Ministry of Customs and Trade

9.5.1.  Carriage of knives, scissors, razors, skewers and similar incisory, penetrating and sharp objects cannot be carried inside the Cabin Baggage and such items can only be carried inside Checked Baggage. If these items are detected during pre-flight security checks, they may be permanently confiscated or destroyed by the security personnel. Pegasus does not accept any responsibility for the loss of such items due to the reasons indicated in this Section. Sharp objects placed in Checked Baggage must be safely secured to prevent the injury of those who will be handling the Checked Baggage during transportation.

9.5.2.  Lithium-ion batteries and cameras, cell phones, laptop computers, tablets and similar portable electronic devices containing lithium-ion batteries will only be allowed for carriage on the flight to the extent their lithium metal content is 2 grams or less, and for lithium-ion batteries 100 Wh being the maximum limit. In any event a Passenger cannot carry more than 15 portable electronic devices and 20 spare batteries. Baggage equipped with lithium batteries must have detachable batteries (except lithium button cells). Whenever such baggage will be delivered for carriage as Checked Baggage the battery must be removed beforehand and carried by the Passenger inside the aircraft cabin. Spare lithium metal or lithium-ion batteries or damaged telephones and electronic devices can only be carried with the Passenger inside the aircraft cabin. Portable electronic devices running on lithium batteries must not be placed with flammable liquids (e.g. perfumes and aerosols) inside Checked Baggage. 

9.5.3.  Baggage containing dangerous goods with the potential to harm health, safety and living organisms must be declared in accordance with national and international regulations and the carrier must be notified of the dangerous goods content.

9.5.4.  Limitations on the carriage of all types of weapons and their components, incisory, sharp or pointing objects, other tools that may lead to injury, flammable, flashing or explosive materials that may threaten human life, the safety and security of others inside the aircraft or the health of Passengers and crew members as well as chemical and toxic material and liquid-gels apply inside the airport terminals, the aircraft and inside Checked Baggage. These limitations may arise from national and international regulations, international standards or the terms and conditions of the carrier aimed at ensuring flight safety and flight security. Please review the links provided below regarding limitations on baggage content in this respect.

Provisions for Dangerous Goods Carried by Passengers or Crew on Pegasus Airlines Flights (Source: IATA)

Transportation of Lithium Batteries in Passenger Baggage on Pegasus Airlines Flights

List of Prohibited Items for Carriage in Cabin or Checked Baggage as per the European Union Circular No. 2015/1998

SHGM Brochure on Limitations on Carriage of Liquid Items

SHGM Informative Video on Limitations on Carriage of Liquid Items

9.5.5.  According to the procedure based on the National Civil Aviation Security Program and approved by the SHGM, if an item that is not allowed to be carried in Checked Baggage is detected during security control, the relevant Checked Baggage may be opened for control under CCTV recording by the police, special security personnel, customs officials and the airline or its representative but in the absence of the Passenger. If the Checked Baggage is locked and the lock must be removed, the loss arising from the breakage of the lock will be borne by the Passenger. Pegasus does not accept any responsibility for any damage or loss to Checked Baggage being subject to such procedure. 

9.5.6.  To prevent leakages damaging the aircraft and giving rise to various threats, carriage of olive oil, syrup or honey will only be allowed in the following circumstances. Pegasus reserves its right to refuse carriage of baggage with olive oil, syrup or honey content that fail to meet the standards set out below.

a)  Bottled olive oil, syrup or honey can only be carried in Checked Baggage and in the baggage compartment of the aircraft.

b)  The maximum allowed carriage limit per passenger is five liters including the container’s volume.

c) At least 5% of the container must be kept empty to prevent leakage under pressure.

d)  Checked Baggage will be accepted by Pegasus subject to the issuance of a limited release tag.

e)  Olive oil, syrup or honey to be carried must first be placed in a plastic bag with no outflow and the mouth of the bag must be firmly secured. The plastic bag must then be placed in another plastic bag with same qualities and firmly secured in the same way. The second bag must then be placed in a hard-cover box with a protective layer on the inside (e.g. foam, plastic, etc.), the box must be taped, and a name tag must be placed on the box for identification. 

f) Pegasus does not accept any responsibility for damages or leakages occurring during the customs transactions or the loading/unloading of olive oil, syrup or honey exported or imported while traveling with Pegasus.

9.6.1.  Baggage irregularities cover all lost baggage, delayed baggage delivery and damaged baggage cases. For any baggage irregularity we request that the Passengers apply to the Baggage Office in charge for Pegasus Flights at the destination airport before exiting the arrivals hall, provide the necessary information for their request and obtain a report for their request.

9.6.2.  Passengers experiencing baggage irregularity must therefore apply to the Baggage Office in charge for Pegasus Flights at the destination airport with the following documents and have a Property Irregularity Report (PIR) prepared in respect of their claim.

a)  PNR number, Ticket and boarding pass;

b)  Baggage identification tag;

c)  Personal identification.

9.6.3.  Based on the PIR record, the request will be received, at times when necessary through the WorldTracer system (a global baggage tracking system used by many airlines around the world). Passengers can review the status of their request on the Pegasus Website through the “Track Baggage” tab.

9.6.4.  In case of damaged baggage where the damage cannot be identified right away, the applicable law requires Passengers to report damage to the carrier in writing within seven days following arrival. Pegasus will have no legal responsibility for any claims filed after the lapse of this period.

9.6.5. Passengers who travel together but are Ticketed under different PNRs should indicate this when filing a claim. Passengers who fail to present a baggage identification tag issued to their name along with the PIR will lose all their rights and claims for baggage irregularities.

9.6.6.  For the proper handling of your claims regarding baggage irregularities please forward electronic copies of the documents and information listed below to the Pegasus Baggage Service.

a)  PIR

b)  PNR number, Ticket and boarding pass;

c)  Baggage identification tag;

d) Baggage content for lost baggage;

e)  Baggage brand and model for damaged baggage, invoice for the repair if repaired and invoice for the purchase of the baggage and the date of purchase;

f)  Bank account details (IBAN, account holder name/surname, name of the bank, BIC/SWIFT code)

g)  E-mail address through which we can contact you.

9.6.7.  The liability of Pegasus as the carrier for any damages to, loss of or delay in the delivery of Checked Baggage is limited in accordance with the applicable law. For this reason, valuable papers, money, identification, official deeds, jewelry, precious metals, electronic devices and other items with high value or personal worth should not be carried inside Checked Baggage. Pegasus recommends to Passengers who bear risks above the applicable liability limits to procure special travel insurance. Detailed information regarding the limited liability of the carrier is provided in 13. Important Notice on the Liability of the Carrier.

9.6.8.  Cabin Baggage and its content is under the scrutiny and responsibility of the Passengers themselves. Each Passenger is personally liable for any forgotten, lost, damaged items or items that cause damage to other Passengers of goods. Pegasus does not assume any responsibility in this regard.

9.6.9.  We recommend that you place a complete name tag on all your Checked Baggage.

9.6.10. Pegasus does not accept any responsibility for Checked Baggage damages indicated below:

a)  Minor scratches, holes, cuts on the baggage;

b)  Slight humidity and moisture;

c)  An inherent fault or damage or fault or damage occurring from the baggage’s own nature;

d)  Damages resulting from inadequate packaging (fragile items) and weight;

e)  Damages incurred by items that are accepted with a Limited Release Tag to the extent the damage results within the scope of the limited release.

9.6.11. Contact details for Pegasus Baggage Service is provided below.

a)  Telephone : +90 850 250 0224

b) Online : https://www.flypgs.com/en/write-to-us

10.1.1.  Passengers who have not passed age two (zero to 24 months) are deemed as infants for all Pegasus Scheduled Flights. Passengers who have passed age two but who have not passed age twelve (two to 12 years of age) are deemed as children for all Pegasus Scheduled Flights.

10.1.2.  Infants and their mothers will not be admitted to our Flights within 48 hours following birth even if a doctor report permitting travel is submitted. Between 48 hours after birth until the end of the seventh day following birth, infants and their mothers may be admitted to Pegasus Flights based on a written doctor report permitting travel by air. For flight safety an adult Passenger can only accompany one infant during flight.

10.1.3.  On the eighth day after their birth and until they pass age two will only be admitted to Pegasus Flights with their mother or father or another adult accompanying the infant authorized by both parents in writing. Additional restrictions may apply for traveling with minors on North Cyprus and international Scheduled Flights. Please refer to 15. Legal Notices for more information. Infant Passengers will be charged an infant Passenger fee, will not be allocated a separate seat and will travel on the same seat with the accompanying adult. Pegasus does not offer unaccompanied minor services as part of the Special Services. Please refer to 10.2. Infant and Children Discount for more information.

10.1.4.  Children who have passed age two but who have not passed age six (two to six years of age) will only be admitted to Pegasus Flights with their mother or father or another adult accompanying the infant authorized by both parents in writing. Additional restrictions may apply for traveling with minors on North Cyprus and international Scheduled Flights. Please refer to 15. Legal Notices for more information. Children discount will apply for the Passengers within the said age limits and children will be allocated a separate seat for travel. Children discount is not available on promotional fare classes. Pegasus does not offer unaccompanied minor services as part of the Special Services. Please refer to 10.2. Infant and Children Discount for more information.

10.1.5.  Children who have passed age six but who have not passed age twelve (six to 12 years of age) can travel alone on Pegasus Flights subject to the unaccompanied minor service provided by Pegasus as a Special Service. Please refer to 10.3 Unaccompanied Minors for detailed information on this service. Children discount will apply for the Passengers within the said age limits and children will be allocated a separate seat for travel. Children discount is not available on promotional fare classes. Pegasus does not offer unaccompanied minor services as part of the Special Services. Please refer to 10.2. Infant and Children Discount for more information.

10.1.6.  Minors who have passed age 12 can travel alone on Pegasus Flights without the need to book unaccompanied minor services. However, these Passengers will not be allowed to accompany minors of age 12 or below.

10.1.7. Please refer to 15. Legal Notices for detailed information on the documents required for Passengers traveling with infants and children. Passengers who do not fulfill the requirements stated in the relevant Section will not be admitted to their Flight.

10.2.1.  Age limitations on the implementation of the infant fare and children discount will apply separately for each Flight on the Ticket. If an infant is within the acceptable age limit in the first Ticketed journey but later fails to qualify as infant in a subsequent journey, the infant will be required to be seated in a separate seat for flight safety reasons and will be subject to children discount instead. Likewise, children who exceed the 12-years age limit for children discount in subsequent journeys will be charged on standard Ticket fares.

10.2.2.  Infant fares and children discount rules are indicated in the table below.

Passengers with Reduced Mobility and Use of Wheelchairs

10.4.1. Passengers with reduced mobility comprise persons whose mobility when using transport is reduced due to any physical disability, sensory or locomotor, permanent or temporary, intellectual disability or impairment or any other cause of disability, or age, and whose situation needs appropriate attention and the adaption to his or her particular needs of the service made available to all Passengers.

10.4.2. To allow us to provide on-time and appropriate assistance to those who require wheelchairs due to health reasons, the request for wheelchair assistance must be communicated to Pegasus during the booking of the Ticket and in any event until 48 hours before the Schedule Flight departure time through the Pegasus Call Center at +90 888 228 1212. Passengers who will benefit from such services must also commence their Check-in process at the airport at least two hours before the Scheduled Flight departure time. A special Check-in service desk may be allocated for Passengers with reduced mobility, subject to the availability of the necessary facilities at the relevant airport. The services are provided to the extent healthcare services available at the relevant airport can accommodate requests and may result in extended Check-in, boarding and security screening time. Unless the request for such service is communicated until 48 hours before the Schedule Flight departure time, the service can only be provided subject to availability and may not be provided on time.

10.4.3. Passengers with reduced mobility purchasing their Tickets through the Airport Ticket Sales Offices or Travel Agents must inform the agent of their wheelchair request appropriate to their needs during the purchase of the Ticket.

10.4.4. The accommodation of wheelchair requests of our Passengers is limited by flight safety rules. In all Pegasus Scheduled Flights a maximum of eight Passengers with reduced mobility traveling in a wheelchair can be carried.

10.4.5. If you experience problems with long walks, climbing up stairs to enter the aircraft or move inside the cabin to be seated please make sure that we are notified of your special condition within the time limits prescribed in this Section. The correct information provided by you during the purchase of the Ticket or Check-in will help overcome delays and disruptions in terms of your access to the aircraft and your travel experience.

10.4.6. Passengers traveling with non-battery powered and foldable wheelchairs must complete their Check-in at the airport Check-in desk and register their wheelchair for the Flight. Wheelchairs thus registered will be taken delivery during boarding for carriage in the aircraft’s cargo compartment, free of extra charge.

10.4.7. Passengers traveling with battery-powered wheelchairs need to make the following preparations before traveling with our aircraft. We do not carry liquid batteries on our Flights. Dry-battery or gel-battery-powered wheelchairs will be carried provided that the battery heads are secured to prevent short-circuit and that the wheelchair is firmly secured. The following rules apply for battery-powered equipment especially for those who are designed to be adjusted by the user:

a)  After the batteries are removed the wheelchair will be carried as Checked Baggage without any restrictions.

b)  Battery heads must be isolated (e.g. by taping over the polar heads) to prevent short-circuit.

c)  The batteries must be removed inside a protective sheet and should be kept free of damages. Batteries must be carried by the Passenger inside the cabin.

d) The user must conduct battery removal in accordance with the valid instructions for the equipment.

e)  Passengers can only bring one spare battery not exceeding 300 Wh or two spare batteries not exceeding 160 Wh.

f)  Rules regarding the carriage of lithium batteries inside the cabin and the carriage of dangerous goods specified in Section 9.5.4. will apply to the carriage of lithium batteries. Please refer to the links provided in the relevant Section.

Pregnant Passengers

10.4.8. Unless otherwise stated in this Section, pregnant Passengers are not required to present a doctor’s report to travel on Pegasus Flights. Nevertheless, we strongly recommend all our pregnant Passengers to consult with their doctor before traveling by the air.

10.4.9. Pegasus does not admit pregnant Passengers with singular-pregnancy without complications after the lapse of 36 weeks of pregnancy. All Ticketed Flights must be flown before the end of the 36th month of pregnancy. Pegasus does not admit pregnant Passengers with multiple-pregnancy without complications after the lapse of 32 weeks of pregnancy. All Ticketed Flights must be flown before the end of the 32nd month of pregnancy.

10.4.10.  We strongly recommend all our pregnant Passengers having complications with their pregnancy to consult with their doctor before traveling by the air. Such Passengers who cannot present a doctor’s report permitting air travel and where there is reasonable doubt as to the declared expected birth date, the admission of the Passenger to our aircraft may be subject to a written release to be obtained from the Passenger.

10.4.11. Mothers and their children will not be admitted to our Flights within 48 hours following birth even if a doctor report permitting travel is submitted. Between 48 hours after birth until the end of the seventh day following birth, mothers and their children may be admitted to Pegasus Flights based on a written doctor report permitting travel by air. For flight safety an adult Passenger can only accompany one infant during flight.

10.4.12.  The doctor’s report permitting air travel for the relevant Passenger must conclude that “there are no concerns regarding travel by aircraft” for the relevant Passenger. Such report must be prepared no earlier than seven days before the Flight.

10.4.13. Pegasus does not assume any responsibility for any loss arising during air travel due to a violation of the Pegasus General Rules by pregnant Passengers. In these circumstances, the Passengers are responsible for the consequences of air travel on their health.

10.4.14.  Pregnant Passengers will not be entitled to any rights other than those available for the relevant Ticket in the event they are denied boarding by Pegasus for reasons stated in this Section.

Passengers Dependent on Medical Oxygen Use

10.4.15. Pegasus does not supply Passengers with oxygen except in emergency cases. Passengers dependent on medical oxygen use during the flight will not be admitted to Pegasus Flights. Pegasus may supply oxygen only in medical emergency situations. Pegasus accepts the carriage of empty oxygen tubes with vanes open as Checked Baggage.

Anaphylaxis

10.4.16. Passengers subject to anaphylaxis must inform the Pegasus Call Center during Ticketing or warn the cabin attendant to prevent that the edible items they purchase on-board do not give rise to any allergic reactions.

Diabetes

10.4.17.  Passengers subject to diabetes must keep sufficient amount of insulin for their travel time. Insulin and diabetes needles can be carried in Cabin Baggage. The use of diabetes insulin pens is allowed provided that they comply with limitations regarding the carriage of liquids on board, that they are accompanied with the relevant medical documentation and that they are declared at the security control. We also recommend Passengers on prescribed medication to have their prescriptions with them for confirmation, if necessary.

Passengers on Medication

10.4.18. Passengers subject to a chronic disease must keep sufficient amount of medication for their travel time. All medication must be kept in their original bottles or boxes with clearly identified tags. We recommend all Passengers on medication to keep spare medication in their Checked Baggage as a precaution in case the medicines they carry on-board are lost or otherwise rendered unusable. We also recommend that all medication that needs to be taken on board or immediately after a flight is kept in your Cabin Baggage together with the prescriptions for them. We advise Passengers on prescribed medication to have their prescriptions with them for confirmation, if necessary.

10.4.19. Our cabin staff do not have the means to keep your medicines at a specific temperature inside the cabin. Passengers who need to keep their medicine in cool temperatures will be admitted to carry their own cold bags or vacuumed thermos to preserve such medicine. Passengers must consult with their pharmacists to understand how best they can preserve their medication.

10.4.20.  Sharp object and packages containing liquids above 100 milliliters must be carried in Checked Baggage.

11.1.1.  Pegasus reserves its right to deny Passengers to its Flights in the following circumstances, considering the Passenger’s health conditions and the well-being of other Passengers and staff or flight safety and flight security. Passengers will not be entitled to any rights other than those available for the relevant Ticket in the event they are denied boarding by Pegasus for reasons stated in this Section.

a)  Passengers who require medical attention or who need to use medical equipment, treatment or system incompatible with the flight or operated by pressured or squeezed air, electricity or pneumatic force, during the Flight.

b) Passengers who experience asthma crisis or acute respiratory failure immediately before the Flight.

c)  Passengers for whom travel by air may create a life-threatening risk and who thus require special medical treatment during the Flight.

d)  Passengers whose condition may lead to the diversion of the flight or death on board.

e)  Passengers who are in the contagious stage of their disease and who fail to present a medical report evidencing that the disease is at a non-contagious stage.

f)  Passengers performing actions that may negatively affect the well-being, health and physical integrity of other Passengers and/or staff members or whose health or physical condition may threaten flight safety, flight security or the punctual operation of the Flight.

g)  Passengers who require personal care and who fail to meet their personal needs such as nourishment and toilet use and who are traveling without an accompanying person.

h) Passengers with reduced mobility subject to restrictions set out in Sections 10.4.2, 10.4.3 and 10.4.3.

i) Pregnant Passengers, infants and mothers who will not be allowed to fly as per the restrictions set out in Sections 10.4.9, 10.4.10 and 10.4.11.

j)  Passengers with limbs or parts of their body encastered in plaster who will travel for two hours or less within the first 24 hours of plaster use and Passengers with limbs of parts of their body encastered in plaster who will travel for more than two hours within the first 48 hours of plaster use.

11.2.1.  Pegasus reserves the right to cancel bookings and Tickets and to terminate the Contract of Carriage in any event that constitutes a just cause for maintaining flight safety and flight security, or for the protection of the personal well-being and property of Pegasus, Pegasus passengers, Pegasus employees, as well as its service providers and their employees. Passengers will not be entitled to any rights other than those available for the relevant Ticket in the event they are denied boarding by Pegasus for reasons stated in this Section.

11.2.2.  Pursuant to the provisions of the Turkish Civil Aviation Law No. 2920, Passengers are required to comply with the provisions of the law and applicable international treaties to which Turkey is party and the instructions of the carrier and are further obliged to refrain from any actions that may harm life and property or the discipline and order of the flight. The commanding officer of the flight is authorized to take precautions to ensure safety and order inside the aircraft and for this purpose order and instruct Passengers, staff and other persons inside the aircraft and to offload them if necessary. The commanding officer is also authorized to take the necessary measures in life or property threatening situations where loss may occur in case of delayed response, keep persons under custody until security forces may intervene, search persons and their belongings, confiscate items that are used or attempted to be used for a crime or misdemeanor on board and engage other staff members for these purposes.

11.2.3. Republic of Turkey is party to the Convention on Offences and Certain Other Acts Committed on Board Aircraft concluded at Tokyo on September 14, 1963. In accordance with the terms of this treaty, the commanding officer may perform an emergency landing in any contracting state and offload and deliver persons who commit to actions in violation of applicable penal laws or with the potential to endanger the security of the persons and their belongings on board or otherwise disrupting discipline on board, to the security forces of this state.

11.2.4.  As a carrier engaged in air transportation, Pegasus is required, under Turkish law and the laws of other jurisdiction where it carries out its operations, to take measures, through document control, to prevent the carriage of persons who fail to fulfill the necessary requirements to enter a state or have transit passage through a state. These regulations do not oblige Pegasus to ensure that the Passengers travel with the necessary travel documentation; however, necessitates the implementation of certain measures to minimize violations. Pegasus may refuse carriage as part of the said measures.

11.2.5.  The following circumstances and actions by the Passengers may result in being denied boarding to or being offloaded from Pegasus Flights:

a) If the Passenger cannot prove that he or she is the person named on the Ticket.

b)  Circumstances where the Ticket is obtained in violation of the law, issued by an unauthorized person other than through any of the Pegasus Communication Channels or a Travel Agent or in situations where there is suspected unauthorized or fraudulent credit card use as per Section 4.6.4.

c)  If the Passenger cannot present the necessary travel documents needed for the flight or arrival destinations (e.g. passport, residence permit, visa) or where the Passenger otherwise fails to meet the requirements of transfer or arrival jurisdictions.

d) Circumstances necessitating the refusal of the carriage of the Passenger due to the applicable law in the jurisdictions of departure, arrival or overflight.

e)  Circumstances where the necessary care required by the Passenger’s actions, age, physical or mental condition cannot be provided, and the condition of the Passenger constitute a risk of loss against other persons or property or otherwise causes disturbance for the other Passengers.

f)  If the Passenger’s actions constitute risk against other Passengers or the staff, property or flight safety and flight security due to the Passenger’s intoxication by alcohol or medication.

g)  If the Passenger insists on disregarding the rules determined by the carrier including the provisions relating to flight safety and flight security in the Pegasus General Rules or the clear instructions and warnings of the authorized staff members, including cabin staff.

h)  Other circumstances justified by the need to ensure flight safety and flight security.

11.2.6.  Pegasus reserves its right to have recourse to the Passenger for any loss incurred due to the circumstances described in this Section. Pegasus is authorized to deduct any such losses from payments made by the Passenger in respect of Ticketed but unused Flights or other products and services purchased from Pegasus.

11.3.1.  Passengers who are denied entry into a country during their travel on Pegasus Flights (INAD – Inadmissible Passengers) and Passengers who entered a country but who are deported by the authorized bodies of the relevant state can travel on Pegasus Flights subject to the special rules specified in this Section.

11.3.2.  Deported Passengers will only be allowed on Pegasus Flights with accompanying persons. Pegasus may apply additional restrictions or rules for Passengers under custody or sentence in terms of the number of such persons to be carried on board and the necessary number of accompanying persons, on grounds of flight safety and flight security.

11.3.3.  Pegasus may refuse the carriage of INAD or deported Passengers in case such carriage may constitute a threat against other Passengers on board, on grounds of flight safety and flight security.

11.3.4. INAD passengers may be carried with or without accompanying persons based on the request of the relevant administrative body or the discretion of Pegasus in consideration of flight safety and flight security.

11.3.5.  Pegasus will accept INAD and deported Passengers with accompanying persons on board its Flights, if:

a)  The authorized body responsible for the INAD or deported Passenger has submitted to Pegasus all information and documentation for these Passengers, the relevant Flight for carriage, the number of INAD and deported Passengers to be carried, the reason for being INAD or deported, information on the accompanying persons and all other documents necessary for flight safety and flight security at least 24 hours before the Scheduled Flight departure time; and

b)  All document approval and consents necessary for the transfer of INAD or deported Passengers have been obtained by the authorized body responsible for the INAD or deported Passenger.

11.3.6.  If Pegasus is requested by the authorized border control units to return a Passenger due to his or her non-admission to any transfer points or the final point of destination, in accordance with the applicable law, the Transportation Fare necessary for such transfer will be collected from the Passenger. Pegasus is authorized to deduct any such receivables from payments made by the Passenger in respect of Ticketed but unused Flights or other products and services purchased from Pegasus. Pegasus will not refund any payments made by the Passenger for transportation made until the point where admission is refused. In such circumstances, Pegasus may also cancel the contract of carriage for the remaining Flights on the Ticket and the Passengers may lose all their rights and claims for these Flights. Passengers will not be entitled to any rights other than those available for the relevant Ticket in the event they are denied boarding by Pegasus for reasons stated in this Section. 

11.3.7.  Pegasus reserves its right to have recourse to the Passenger for any loss incurred due to the Passenger’s failure to comply with the applicable law of transit or arrival or the instructions of the authorized officials of the relevant state, including any administrative fines imposed on Pegasus. Pegasus is authorized to deduct any such losses from payments made by the Passenger in respect of Ticketed but unused Flights or other products and services purchased from Pegasus.

11.3.8. Passengers are obliged to comply with the applicable law of the jurisdictions of departure, arrival and overflight and the provisions of the Pegasus General Rules developed in this respect. Passengers will bear responsibility for all losses arising from their violation of the said rules. Pegasus does not accept any responsibility for any losses or damages due to the Passenger’s non-admission to a jurisdiction or their deportation from any jurisdiction.

12.1.1.  Carriage of pets on Pegasus Flights is a Special Service that is subject to extra charge. Pegasus only allows the carriage of cats, dogs and birds on domestic Scheduled Flights and cats and dogs on international Scheduled Flights. Wild, predatory and fighter dogs and birds are not admitted to Pegasus Flights. Kangal dogs are only admitted to Pegasus Flights until they are six months old. Furthermore, American Pit Bull, American Staffordshire Terrier, Boxer, Bulldog, Caucasian, Chow, Doberman, Dogo Argentinos, Fila Brazileiro, Japanese Tosa, Mastiff, Mastino Napoletano, Pit Bull Terrier, Presa Canario and Rottweiler breeds are not admitted to Pegasus Flights.

12.1.2. Pets are only admitted to Pegasus Flights if they are older than 12 weeks (three months). Pregnant pets, infant cats and dogs feeding on their mother’s milk and their mothers will not be admitted to Pegasus Flights.

12.1.3. Pegasus allows the caged carriage of pets inside the cabin for pets whose weight does not exceed eight kilograms (PETC) and in the ventilated cargo compartment for pets who weigh more than eight kilograms (AVIH). Special Services for the carriage of pets are subject to the Special Service fee tariff referred to in Section 9.4.2. Please refer to additional rules applicable to the pets who are not allowed to travel in the cabin (AVIH) in 12.2. Special Rules for Large Pets (AVIH) that are not Admitted Inside the Aircraft Cabin. 

12.1.4.  AVIH pets and caged birds qualifying as PETC are only allowed on domestic Scheduled Flights. Furthermore, PETC pets are not allowed on our Flights to/from the United Kingdom, Bahrain, Doha, Dubai and Abu Dhabi. 

12.1.5.  All pet carriage requests (PETC or AVIH) must be communicated through the Pegasus Call Center or Travel Agents.

12.1.6.  The cages to be used for PETC carriage inside the cabin must not exceed the dimensions of 55 cm x 40 cm x 20 cm. A maximum of two cats, two dogs or two birds can be carried in a single cage, provided that the pets traveling together are two siblings from the same mother or the mother and a child. A maximum of six cages and 12 pets will be allowed to travel inside the cabin on any Flight.

12.1.7.  Passengers must carry the health certificate, vaccination card and the identification of their traveling pets with them. Passengers who are traveling with their pets to the European Union member states must also carry a pet passport with them.

12.1.8.  Passengers are obliged to ensure their compliance with the non-commercial pet transportation and admission rules of their country of destination before their Flight. Please refer to 15. Legal Notices for limitations notified to Pegasus by the relevant authorities. Pets who fail to fulfill the requisite criteria referred to in the relevant Section will not be admitted to the Flight. Pegasus does not admit any responsibility in connection with the refusal of entry of any pets in the country of arrival for any reason.

12.1.9.  Pegasus reserves its right not to allow pets on board for valid reasons. Pets must be healthy, non-threatening, clean and free of odor. Whenever there is doubt as to the fulfillment of these conditions, especially if the pet is disturbed, aggressive, sick, too old or too young and this constitutes a risk, the authorized staff may not allow the pet on our Flights.

12.2.1.  If the weight of the pet and the transportation cage exceeds eight kilograms, the pet can only be carried in the ventilated cargo compartment of the aircraft. These pets (AVIH) are divided in two categories:

a)  AVIS (AVIH Small): comprises AVIH with a weight between eight and 15 kilograms.

b)  AVIB (AVIH Big): comprises AVIH with a weight above 15 kilograms.

12.2.2.  A maximum of four AVIH will be allowed on a single Flight.

12.2.3.  The cage in which the AVIH pet is to be carried must be provided by the Passenger. The cages should conform with the dimensional restrictions, ready for transport, locked and secured. Passengers must control the lock on the cage before delivering their pets during Check-in. The spacing between cage bars should not be too wide. Cages exceeding the dimensions of 55 cm x 40 cm x 20 cm will not be admitted for transportation. Cages that do not conform with the rules set out below will not be admitted for transportation. Please click here for sample visuals of cages for pets to be carried in the cargo hold.

a) General Instructions for Carriage

· Locks on the cage must be made of iron, strong and secured.

· The cage must allow for ventilation.

· The cage must be constructed of easily portable material.

b) Ventilation

· The cage must allow for adequate ventilation and must have openings on three sides for the pet to breathe.

· Pets must be healthy, non-threatening, clean and free of odor.

c) Safety

· The cage must be large enough to accommodate the pet to easily stand up, lay down and turn around.

· Inner surface of the cage must be made of soft layer that will not harm the pet. The outer surface of the cage should be safe and should not be made of sharp, hard and incisory material.

· The cage must be secured and properly locked to prevent opening from the inside or from the outside, penetration of foreign objects from the outside and to secure the pet inside.

d) Wellbeing and health of pets

· The cage must be clean, disinfected and sterilized. The Passenger is responsible to ensure these standards.

· The compartment where the cage is loaded must be as quiet and dark as possible.

· The authorized staff may recommend applying tranquilizers for pets who show any signs of distress or aggressiveness during Check-in.

e) Food and nutrition

· The pet must have sufficient food and nutrition for possible delays and disruptions in transportation.

· The Passengers are responsible for providing the necessary food and nutrition for the pet during the Flight. Sufficient amount of food and nutrition must be available inside the cage.

13.1.1.  The Contract of Carriage and the services provided thereunder is subject to rules and restrictions regarding the liability of the carrier in accordance with the Turkish Civil Aviation Law No. 2920 and by its reference, to the extent applicable, the Convention for the Unification of Certain Rules Relating to International Carriage by Air signed in Warsaw on October 12, 1929 and the La Haye Protocol dated September 28, 1955 amending this Convention (together these will be referred to as the “Warsaw Convention” in this Section) or the Convention for the Unification of Certain Rules for International Carriage by Air, opened for Signature at Montreal on 28 May 1999 (which will be referred to as the “Montréal Convention” in this Section). These rules regulate and, in many cases, limit the liability of the carrier in the event of the death or personal injury of the Passenger and the loss, damage or delayed transportation of Checked Baggage and cargo.

13.2.1. Whenever the provisions of the Warsaw Convention apply, the liability of the carrier is limited to 250,000 Poincare Francs (SDR 16,600) in the event of death or injury, except where death or injury results from an act or omission of the carrier or its agents done with the intent to cause damage or recklessly and with knowledge that damage would probably result.

13.2.2. Whenever the provisions of the Montréal Convention apply, the carrier is liable for losses that do not exceed SDR 113,100. The carrier will not be liable for any loss above this limit to the extent it proves that the loss:

a)  did not arise from its, its agents or its servants’ fault or omission; or

b) did exclusively arise from the fault or omission of a third party.

13.2.3. Advance Payment: In the case of aircraft accidents resulting in death or injury of passengers, the carrier may, in accordance with its national law, make advance payments to a natural person or persons who are entitled to claim compensation to meet the immediate economic needs of such persons. Such advance payments shall not constitute a recognition of liability and may be offset against any amounts subsequently paid as damages by the carrier.

13.2.4. Under both the Warsaw Convention and the Montréal Convention, If the carrier proves that the damage was caused or contributed to by the negligence or other wrongful act or omission of the person claiming compensation, or the person from whom he or she derives his or her rights, the carrier shall be wholly or partly exonerated from its liability to the claimant to the extent that such negligence or wrongful act or omission caused or contributed to the damage.

13.2.5. The liability limits determined by the Warsaw Convention and the Montréal Convention indicate the maximum liability limit and the burden of proof for the actual loss remains with the claimant. The claimant can only claim the actual and direct losses incurred within the specified liability limits.

13.3.1.  Whenever the provisions of the Warsaw Convention applies, the liability of the carrier is limited to 250 Poincare Francs (SDR 17) per kilogram in the event of destruction, loss, damage or delay of checked baggage or cargo, except where death or injury results from an act or omission of the carrier or its agents done with the intent to cause damage or recklessly and with knowledge that damage would probably result.

13.3.2.  Whenever the provisions of the Warsaw Convention applies, and unless the passenger has made, at the time when the checked baggage was handed over to the carrier, a special declaration of interest in delivery at destination and has paid a supplementary sum if the case so requires, the liability of the carrier in the case of destruction, loss, damage or delay of checked baggage is limited to SDR 1,131 Special Drawing Rights for each passenger. This limit will apply as SDR 19 per kilograms for cargo.

13.3.3.  The carrier will not be liable for any loss to fragile or perishable items, money, jewelry, precious metals, silver items, commercial or other valuable papers, passports and other identification or their samples.

13.3.4.  If the weight of the Checked Baggage is not registered on the baggage identification tag, the total weight of the Checked Baggage will be deemed not to exceed the free checked baggage allowance permitted by the carrier.

13.3.5. Whenever the provisions of the Warsaw Convention apply and subject to the limitations set out in this Section, the liability of the carrier is limited to 5,000 Poincare Francs (SDR 332), to the extent the passenger can prove actual loss, in the event of delay in the carriage of passengers. This limit will apply as 250 Poincare Francs (SDR 17) per kilogram for checked baggage and cargo.

13.3.6. Whenever the provisions of the Warsaw Convention apply and subject to the limitations set out in this Section, the liability of the carrier is limited to SDR 4,694, to the extent the passenger can prove actual loss, in the event of delay in the carriage of passengers. This limit will apply as SDR 1,131 per kilogram for checked baggage and cargo.

13.3.7. The liability limits determined by the Warsaw Convention and the Montréal Convention indicate the maximum liability limit and the burden of proof for the actual loss remains with the claimant. The claimant can only claim the actual and direct losses incurred within the specified liability limits.

13.4.1. The person entitled to delivery of the checked baggage must complain to the carrier in writing:

a)  In the case of damage, forthwith after the discovery of the damage, and, at the latest, within seven days from the date of receipt in the case of checked baggage;

b)  In the case of delay, at the latest within twenty-one days from the date on which the checked baggage has been placed at his or her disposal.

If no complaint is made within the times aforesaid, no action shall lie against the carrier, save in the case of fraud on its part.

13.4.2.  The right to damages regarding air transportation shall be extinguished if an action is not brought within a period of two years, reckoned from the date of arrival at the destination, or from the date on which the aircraft ought to have arrived, or from the date on which the carriage stopped. 

13.5.1.  In case where the contracting carrier from which the passenger has purchased a ticket and the actual carrier operating the ticketed flight are different entities, the passenger will be entitled to submit its complaints or claims for indemnification to both carriers. The carrier whose flight number is indicated on the ticket will be deemed as the contracting carrier.

13.5.2.  The rules limiting or exonerating the carrier’s liability will also apply in favor of the carrier’s agents, employees and other servants. The total indemnification sought from the carrier, its agents, employees and other servants cannot exceed the limits of liability stipulated for the carrier. 

13.5.3.  None of the carrier’s agents, employees or other servants are authorized to modify or rescind rules regarding the limitation of liability of the carrier.

13.5.4.  Unless otherwise explicitly stated herein, nothing stated in this Section will constitute a waiver from limitation of or exoneration from liability stipulated by the applicable law or international treaties.

13.6.1.  Whenever a Passenger is entitled to a free reissue, cancellation or refund in accordance with the Regulation on the Rights of the Passengers Traveling by Air (SHY-PASSENGER) and additional regulations published by the SHGM in connection with the former, the European Union Regulation No. EC261/2004 and other applicable passenger rights regulations, the transactions will be carried-out in the manner prescribed in the applicable law.

15.1.1.  The legal notices stated in this Section are prepared based on information notified to Pegasus by the relevant authorities or published as part of the applicable law. The obligations brought by the applicable law are on the passengers traveling by the air and the information in this Section is provided for the information of the passengers.

15.1.2.  Pegasus regularly reviews the accurateness and actuality of the information published on the Website. However; the information published on the Website may change or may be subject to different interpretations and/or implementation. Therefore, Pegasus does not warrant or imply that the Pegasus Website is correct, actual and complete or is fit for a specific purpose or is consistent with any information that is not published on the Website, in respect of information sourced from third-parties or information that is subject to different interpretation or implementation by third parties. Pegasus neither assumes any obligation to update such information.

15.2.1.  Air Carrier Liability for Passengers and Their Baggage

This information notice summarizes the liability rules applied by Community air carriers as required by Community legislation and the Montreal Convention.

15.2.2. Compensation in the Case of Death or Injury

There are no financial limits to the liability for passenger injury or death. For damages up to 100 000 SDRs (approximate amount in local currency) the air carrier cannot contest claims for compensation. Above that amount, the air carrier can defend itself against a claim by proving that it was not negligent or otherwise at fault.

15.2.3.  Advance Payments

If a passenger is killed or injured, the air carrier must make an advance payment, to cover immediate economic needs, within 15 days from the identification of the person entitled to compensation. In the event of death, this advance payment shall not be less than 16 000 SDRs (approximate amount in local currency).

15.2.4.  Passenger Delays

In case of passenger delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for passenger delay is limited to 4 150 SDRs (approximate amount in local currency).

15.2.5.  Baggage Delays

In case of baggage delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for baggage delay is limited to 1 000 SDRs (approximate amount in local currency).

15.2.6.  Destruction, Loss or Damage to Baggage

The air carrier is liable for destruction, loss or damage to baggage up to 1 000 SDRs (approximate amount in local currency). In the case of checked baggage, it is liable even if not at fault, unless the baggage was defective. In the case of unchecked baggage, the carrier is liable only if at fault.

15.2.7.  Higher Limits for Baggage

A passenger can benefit from a higher liability limit by making a special declaration at the latest at check-in and by paying a supplementary fee.

15.2.8.  Complaints About Baggage

If the baggage is damaged, delayed, lost or destroyed, the passenger must write and complain to the air carrier as soon as possible. In the case of damage to checked baggage, the passenger must write and complain within seven days, and in the case of delay within 21 days, in both cases from the date on which the baggage was placed at the passenger's disposal.

15.2.9.  Liability of Contracting and Actual Carriers

If the air carrier actually performing the flight is not the same as the contracting air carrier, the passenger has the right to address a complaint or to make a claim for damages against either. If the name or code of an air carrier is indicated on the ticket, that air carrier is the contracting air carrier.

15.2.10. Time Limit for Action

Any action in court to claim damages must be brought within two years from the date of arrival of the aircraft, or from the date on which the aircraft ought to have arrived.

15.2.11. Basis for Information

The basis for the rules described above is the Montreal Convention of 28 May 1999, which is implemented in the Community by Regulation (EC) No 2027/97 (as amended by Regulation (EC) No 889/2002) and national legislation of the Member States.

15.2.12. Legal Notice

This is a mandatory notice required by European Union Regulation (EC) No. 889/2002. This notice cannot be used as a basis for a claim for compensation or to interpret the provisions of the Regulation or the Montreal Convention, and does not form part of your Contract of Carriage with Pegasus. No representation is made by the carrier as to the accuracy of the contents of this notice. Please refer to 13. Important Notice on the Liability of the Carrier for detailed information on the carrier’s liability and limitation of liability.

15.3.1.  Turkish citizens are only allowed to travel with their national identification or their passport to and from North Cyprus. No other identification can be used for travel to/from North Cyprus.

15.3.2. North Cyprus citizens can only enter Turkey with their North Cyprus identification documents. Consequently, Passengers entering Turkey with their North Cyprus identification cannot travel to a third country from Turkey.

15.3.3.  Minors under the age of 18 traveling alone and without a passport must be accompanied by the written consent of both parents during Check-in for the flight. The written consent of the other parent will be sought if the minor is traveling with only one parent. Otherwise the minors will not be admitted to the Flight.

15.4.1.  Tickets issued to the military staff serving under the Turkish Peace Force will be exempt from Airport Taxes for Flights departing from North Cyprus.

15.4.2.  Passengers benefiting from this exemption and purchasing Tickets for North Cyprus flights on military personnel fares must complete their Check-in before departing from North Cyprus at the airport Check-in desk and present their Border Crossing Permit. Passengers failing to comply with this requirement will be required to make payment for the applicable fare difference. 

15.5.1.  Minors who are citizens of a European Union member state must travel with their own passport when traveling to a European Union member state. Children registered with their parents’ passports will not be admitted to their Flight. This requirement only applies to the citizens of a European Union member state. Such restriction will not apply to minors who are registered with their parents’ passports issued by Turkey or a non-European Union member state, provided that other travel documentation requirements (such as visa, residence permit, etc.) are properly obtained.

15.6.1. European Union Regulation No. 610/2013 has amended Article 5 of the European Union Regulation No. 562/2006 regarding the rules of entry of third-party state citizens into the European Union. Accordingly, the travel document of the Passengers who are not citizens of a European Union member state and who aim to stay in the Schengen Area for a short term must fulfill the following conditions:

a)  The travel document must be valid for a period of three months beyond the foreseen date of departure from the Schengen Area.

b)  The travel document must be issued in the last 10 years.

c)  All Passengers of age 10 and above travelling to Germany must have signed the “bearer’s signature” section on their passport.

15.6.2.  Because border control will implement administrative fines against the carrier should the travel documentation fail to fulfill the said criteria, the Passengers unable to fulfill the requirements will be denied boarding.

15.7.1.  Passengers traveling from Afghanistan, Equatorial Guinea, Cameroon, Nigeria, Pakistan or Somali to Qatar who have applied for a residence permit in Qatar and who have resided for more than one month in the said jurisdictions or if the minor Passengers have passports issued by the said countries, the Passengers will be required to carry documents evidencing that they have polio vaccination. In the absence of such documentation these Passengers will be denied boarding as they will not be admitted entry into Qatar.

15.8.1. Pegasus is not a party to the German Mediation Body for Transportation Services and mandatorily participates in mediation processes for aviation disputes. The competent authority in this area is the “Schlichtungsstelle Luftverkehr” operating under the auspices of the Federal German Ministry of Justice and its contact details are provided below.

Schlichtungsstelle Luftverkehr beim Bundesamt für Justiz, Adenauerallee 99-103, 53113 Bonn:

https://www.bundesjustizamt.de/DE/Themen/Buergerdienste/Luftverkehr/Schlichtungsstelle_node.html 

https://www.bundesjustizamt.de/DE/SharedDocs/Publikationen/Luftverkehr/Antragsformular_Schlichtungsverfahren_LuftVG.pdf?__blob=publicationFile&v=24 

15.9.1.  Special rules, including without limitation, the European Union Regulation No. 576/2013, the European Commission Implementation Regulation No. 577/2013 and the European Commission Regulation No. 1152/2011 will apply to the non-commercial transportation of pets to or from European Union member states. Accordingly, pets traveling from non-European Union member states to a European Union member state must comply with certain obligations regarding vaccination against rabies and rabies antibody titration tests. Detailed information on the requirements and the applicable law is available on the official website of the European Commission. 

Please refer to:

https://ec.europa.eu/food/animals/pet-movement/eu-legislation/non-commercial-non-eu_en

15.9.2.  The United Kingdom, the United Arab Emirates and Qatar do not admit entry of live animals. For this reason, we do not carry pets on our Flights to the said jurisdictions.

15.9.3.  For the travel of pets with our Passengers and their entry into North Cyprus, a special importation license is required. The Passengers willing to enter North Cyprus with their pets must fill the Importation License Application Form (PİB.01) and apply for an importation permit from the North Cyprus Veterinarian Directorate with a pet health certificate. Importation license must be obtained prior to the Flight. For detailed information please refer to: veteriner.gov.ct.tr/KarantinaQuarantine.aspx.

15.9.4.  For all our Flights departing from the Antalya Airport and Antalya Gazipaşa Airport, in addition to all other documentation necessary for the carriage of large pets (AVIH), a “Veterinarian Health Certificate” must be obtained. Pegasus will refuse to carry AVIH in case of failure by the Passengers to present this document.

15.9.5.  Passengers traveling to or from Israel with their pets must fulfill all the requirements listed below.

a)  If you have a pet and you want to take your pet with you to Israel, you must have all the proper documents to pass the customs.

b) You can only transport your pet into Israel from Ben Gurion International Airport (TLV).

c)  You cannot bring your dogs which are on the dangerous animals list (e.g. Rottweiler). Your pet needs a passport. This consists certification from state veterinarian service of its country of origin and it must be dated within 10 days of the trip.

d)  You must check with the Israel official websites before you plan trip to Israel if you are traveling with pets, and if you planned to bring your pet to Turkey, you must check Turkish customs websites for the applicable requirements.

e)  There are many documents you will need to prepare to enter Israel with your pet and more if you intend to bring your pet back to Turkey. A summary of the necessary documents and other requirements to be fulfilled is provided below:

Pet Microchip

· Israel pet import regulations state that the process of bringing pets to Israel must begin with a microchip.

· All dogs and cats that will enter Israel must be tagged first with a subcutaneous electronic microchip that complies to the provisions of the ISO Standards No. 11784 or 11785.

Vaccinations

· All dogs and cats require a veterinary confirmation that they have been vaccinated against rabies no more than one year and no less than 30 days prior to their arrival in Israel.

· Pets arriving from Oceania, Great Britain, Japan and Cyprus do not have to be vaccinated against rabies.

Rabies Antibody Titer Test

· A blood sample should be taken from all dogs and cats not less than 30 days after the rabies vaccination was given. The blood sample must be taken by an approved veterinarian and the serological test should be tested in an OIE approved laboratory.

Health Certificate

· Pets entering Israel must be accompanied by an official veterinary health certificate, which was issued no more than 10 days prior to the pet’s arrival. The health certificate must be endorsed by a government veterinarian of the country of origin.

Import Permit

· The importation of dogs and cats to Israel requires an import license issued by the Director of the Veterinary Services in the Ministry of Agriculture and Rural Development only if there are more than two pets.

· Please make sure to check Israel and Turkish authorities for up to date and exact requirements.

For the Israeli Ministry of Agriculture:

http://www.moag.gov.il/en/Pages/default.aspx

For the Turkish Ministry of Foreign Affairs Customs Information Website:

http://www.mfa.gov.tr/turkiye_ye-ait-gumruk-bilgileri.tr.mfa