Each piece of hand baggage must not exceed the dimensions 20 cm x 40 cm x 55 cm or weigh over 8 kg. It is not possible to add your hand baggage allowance onto your free baggage allowance. Additionally, a fixed excess hand baggage fee is charged for hand baggage that is over the size or weight limit. You can find detailed hand baggage guidelines in our General Rules section.
If your message is related to one of our flights, please provide your flight details on the form so we can deal with your request more quickly. Please do not include confidential information such as your credit card number or PIN code in the message.
Children aged 3–6 cannot travel unless they are accompanied by an adult over the age of 18. The “unaccompanied child” procedure is applicable to children aged 7–12 who are travelling alone. Please contact our call centre on 0888 228 12 12 for more information.
Plese select less than 9 passengers.
Please enter same number of infants as the adults