Pegasus BolBol Membership Agreement

14. PEGASUS BOLBOL GENERAL TERMS & CONDITIONS

14.1.       General Information on Pegasus BolBol

14.1.1.  Pegasus BolBol is a loyalty program operated by Pegasus which aims to provide members with services, discounts and benefits by allowing its members to earn BolPoints from the purchase of products and services from Pegasus and its Program Partners within the scope of the program, and to use BolPoints thus earned to buy Tickets for Pegasus Scheduled Flights and Ancillary Products and Services offered by Pegasus.

14.1.2.  Pegasus BolBol Program Membership and all transactions to be carried out within the scope of the Program between the Members and Pegasus are subject to the special provisions set out in the Pegasus BolBol General Rules. Pegasus General Rules will apply to the extent applicable for any matters that are not governed in the Pegasus BolBol General Rules.

14.1.3.  Pegasus reserves the right to make unilateral changes to the conditions set out hereunder at any time and as permitted herein.

14.2. Definitions and Interpretation 

14.2.1.  Definitions

Defined terms used in the Pegasus BolBol General Rules will carry the meanings assigned to them in this section.

a)       Pegasus: means Pegasus Hava Taşımacılığı Anonim Şirketi, a Turkish corporation established and operating under the laws of the Republic of Turkey, with business headquarters located at Aeropark, Yenişehir Mah. Osmanlı Bul. No: 11/A Kurtköy 34912 Pendik İstanbul / TÜRKİYE, operating the Pegasus BolBol Program, offering products and services to Members generating BolPoints within the scope of the Pegasus BolBol Program, and allowing the use of BolPoints in the purchase of its own products and services in accordance with conditions stipulated in the Pegasus BolBol General Rules.

b)       Pegasus BolBol Program: means the loyalty program operated by Pegasus which aims to provide Members with services, discounts and benefitsby allowing its members to earn BolPoints from the purchase of products and services from Pegasus and its Program Partners within the scope of the program, and to use BolPoints thus earned to buy Tickets for Pegasus Scheduled Flights and Ancillary Products and Services offered by Pegasus. Pegasus BolBol Program is also the only loyalty program offered by Pegasus to its passengers.

c)       BolPoints: are the promotional calculation unit that can be earned and spent by Members within the scope of the Pegasus BolBol Program and in accordance with the Pegasus BolBol General Rules. BolPoints cannot be issued in exchange for cash, have no corresponding monetary value and cannot be converted into cash. 

d)       Member: means each individual joining the Pegasus BolBol Program in accordance with the Pegasus BolBol General Rules and accepting the terms and conditions of the Pegasus BolBol General Rules.

e)       Program Partners: are the business partners offering products and services generating BolPoints within the scope of the Pegasus BolBol Program. You can access the full list of Program Partners within the scope of the Pegasus BolBol Program by clicking here  

f)        Pegasus BolBol General Rules: The contract terms and conditions defined here and that apply between Pegasus BolBol Program Members and Pegasus in relation to the Pegasus BolBol Membership and the transactions to be carried out by Members within the scope of the Pegasus BolBol Program.

g)       Linked Membership: In accordance to the explanations under the Eligibility for Membership Section, an additional Membership account created and linked to a Membership account.

14.2.2.  Interpretation

14.2.2.1.                 References to sections and articles in the Pegasus BolBol General Rules refer to sections and articles in the Pegasus BolBol General Rules.

14.2.2.2.                 Unless otherwise stated, the phrase "including" used in various subjects in the Pegasus BolBol General Rules is not to be construed as constituting any kind of limitation.

14.2.2.3.                 References to legal regulations in the Pegasus BolBol General Rules are deemed to be made to up to date, current legal regulations that contain and include all amendments to said legal regulations.

14.2.2.4.                 Terms not defined in the Pegasus BolBol General Rules but which are defined in the Pegasus General Rules will carry the meaning assigned to them in the Pegasus General Rules.

14.3. Membership 

14.3.1.  Eligibility for Membership

14.3.1.1.                 Real persons aged 18 and over may apply for Membership.

14.3.1.2.                 Members can establish Linked Memberships linked to their own Membership accounts for real persons aged 2 and above and smaller than 18 under the Child and Teen Accounts tab on the Membership page. The transactions relating to the Linked Membership created for these persons are carried out by the relevant Member whose Membership account is linked to the Linked Memberships. BolPoints earned by Linked Memberships will be stored on the Member's account, and the Member will be responsible for the use of these BolPoints. Real persons under the age of 18 have no liability or obligations under this program, and all responsibility and obligations belong to the Member establishing the Linked Membership.

14.3.1.3.                 When Linked Members aged under 18 turn 18, they will be automatically removed from Linked Membership by the system and their account will be closed. BolPoints earned by the Linked Members whose Linked Membership accounts are closed will be transferred to the account of the full Member they are linked to, and the full Member will be able to use these BolPoints. Linked Members whose accounts are closed in this manner must set up their own new BolBol Membership accounts. After their Linked Membership accounts have been closed, these individuals will no longer monitor their transactions on the main Member’s account, but on their own accounts, and they can earn and use BolPoints through their own accounts.

14.3.2.  Membership Application and Beginning of Membership

14.3.2.1.                 Those willing to become a Pegasus BolBol Program Member must complete an online application form available on the Pegasus Website or on Pegasus Mobile Applications, or through other Membership application channels provided by Pegasus or Program Partner Membership development activities.

14.3.2.2.             The notification of the mandatory Membership information for Membership confirmation and activationto Pegasus and the applicant’s acceptance of the Pegasus BolBol General Rules and permission for e-mail communication are preconditions for Pegasus BolBol Membership. The e-mail communication permission given to become a Pegasus BolBol member can be revoked at any time from the BolBol membership settings page after the approval and activation of your Pegasus BolBol membership is completed.

14.3.2.3.                 Members who provide the required information for membership receive a message via SMS on their mobile phones for membership confirmation and activation. Membership confirmation and activation are completed by following the instructions in the message. Members who have not completed the activation process cannot create a password or access their accounts.

14.3.2.4.                 The confirmation message sent to the Member after Membership confirmation and activation process marks the beginning of Membership. With this message, the Membership becomes active and the Member will have the right to benefit from services, promotions and benefits within the scope of the Pegasus BolBol Program.

14.3.2.5.                 Members are responsible for ensuring that all information provided during Membership application and throughout the duration of the Membership is accurate and complete. Pegasus is not responsible for checking if any information provided by the applicant is accurate and complete, and Pegasus makes no commitment with regard to any disruption, inconsistency or damage that may arise in connection with this matter.

14.3.3.  Existing and Duplicate Memberships

14.3.3.1.                 Memberships established pursuant to the Pegasus Plus General Rules prior to the effective date of Pegasus BolBol Program will be governed by the Pegasus BolBol General Rules as of the date indicated. After this date, all transactions relating to the Membership will be carried out in accordance with the Pegasus BolBol General Rules.

14.3.3.2.                 Members who began their Membership when Pegasus Plus was active will earn BolPoints from purchases of Tickets Pegasus Scheduled Flights and Ancillary Products and Services offered by Pegasus within the scope of the Pegasus BolBol Program, and purchases of products and services from Program Partners within the scope of the Pegasus BolBol Program, even if they have not confirmed to Pegasus that they accept the Pegasus BolBol General Rules communicated to them. However; Members will not be allowed to exercise their BolPoints until after they accept the Pegasus BolBol General Rules.

14.3.3.3.                 The telephone number of the applicant constitutes the Membership ID. Only one Membership may be created per mobile telephone number. Unique individual information such as mobile phone number, e-mail address and Turkish ID number can not be used for other Memberships and a new Membership account cannot be created using this information.

14.3.3.4.                 Pegasus reserves the right to merge multiple Membership accounts it identifies as belonging to the same person into a single Membership account and to update Membership information accordingly, without requesting the permission of the relevant Member. This right does not constitute any commitment by Pegasus on the tracking, updating and management of Membership accounts, and it does not absolve Members' responsibilities in this regard.

14.3.4.  Validity of Records

14.3.4.1.                 Pegasus has the sole authority in the management of Membership accounts, calculation of BolPoints, Membership account records, updating of usage information, evaluation of Member complaints and making any changes in membership records when required. Pegasus records will be valid in case of dispute.

14.3.4.2.                 Members agree that in case of dispute, Pegasus records will constitute written evidence in accordance with the provisions of Article 193 of Law on Civil Procedure numbered 6100.

14.3.5.  Termination of Membership

14.3.5.1.                 Members may request to withdraw from the Pegasus BolBol Program at any time and for any reason during their Membership. Requests for withdrawal from membership can be submitted to Pegasus in writing or through the Pegasus Web Site or Pegasus Mobile Applications. Pegasus may request additional information for authentication purposes before processing withdrawal requests for the purpose of ensuring transaction security. Requests to withdraw from membership will be processed as soon as possible.

14.3.5.2.                 Pegasus may terminate Pegasus BolBol Program Membership at any time during the Membership, and for any reason, provided that seven days’ notice is given to the Member through the appropriate the communication channels the Member provided to Pegasus.
14.3.5.3.       In case Pegasus detects that multiple Pegasus BolBol memberships have been logged in from a single mobile device and/or a Pegasus BolBol membership has been logged in from multiple devices, Pegasus reserves the right to restrict the BolPoints usage of the related BolBol memberships.

14.3.5.4.    Pegasus has the right to terminate the membership of members who have not actively used their membership for 10 years (i.e., who have not logged into their Pegasus BolBol account, earned BolPoints, and/or spent BolPoints) unilaterally. In this case, Pegasus will notify the member of the termination of their membership at least seven (7) days in advance through the communication channels provided by the member to Pegasus. If, after receiving this notification, the member wishes to reactivate their membership, they can contact Pegasus via the “Write to Us ” section.

14.3.5.5.                 In the presence of either of the following just causes, Pegasus may immediately terminate an active BolBol Program Membership, without further explanation, with notification to this effect given to the Member through the appropriate communication channels the Member provided to Pegasus:

a)       Violation of the Pegasus BolBol General Rules,

b)       Where a Member provides any false or misleading information to Pegasus,

c)       Where a Member uses BolPoints for commercial gain purposes, or where a Member takes advantage of the BolBol Program in violation of the BolBol General Rules or legal regulations,

d)       Whenever the Contract of Carriage is terminated by Pegasus as per the Pegasus General Rules and a booking or Ticket is cancelled with just cause for maintaining flight safety and flight security, or for the protection of the personal well-being and property of Pegasus, Pegasus passengers, Pegasus employees, as well as its service providers and their employees, or

e)       If the Pegasus BolBol Program or Membership must be limited, disabled or suspended, or terminated, or where Pegasus must take precautions in situations which may result in the above to ensure legal compliance.

14.3.5.6.                 Apart from in the situations mentioned above, if the Pegasus BolBol Program comes to a end for whatever reasons, all Memberships and Linked Memberships will automatically expire.

14.3.5.7.                 The rights and obligations of Pegasus and Members are subject to the conditions stated in Article 14.3.6 in case of the Membership termination.

14.3.6.  Rights And Obligations In Case Of Membership Termination

14.3.6.1.                 As of the date on which the Membership is terminated pursuant to Article 14.3.5.1, Article 14.3.5.4 or 14.3.5.2, BolPoints in the Membership Account will remain valid until their expiry. If the Membership account is reactivated during this period, unexpired BolPoints can be used in accordance with the conditions specified in the Pegasus BolBol General Rules.

14.3.6.2.                 In case of termination of the Membership pursuant to Article 14.3.5.5 or 14.3.5.6, all the Member’s rights relating to the BolPoints in that Membership Account will expire on the date the Membership is terminated. In this case, Pegasus has no commitments with regard to BolPoints or any other obligation.

14.3.6.3.                 Termination of the Membership pursuant to Article 14.3.5.5 does not in any way restrict the use of claims, lawsuits and follow-up rights that Pegasus may have against the Member under the applicable law, and any liability arising from the transactions of the Membership Period.

14.3.7 Young BolBol

14.3.7.1.    Young BolBol is a benefit programme offered by Pegasus to Turkish citizens between the ages of 12-27. In order to become a member of Young BolBol, it is necessary to make a participation application from the Young BolBol page located in the membership settings section.

14.3.7.2    BolBol members whose name, surname, Turkish Identity Number and birth date are verified are entitled to become a Young BolBol member.

14.3.7.3.   Young BolBol applications of Affiliated minor members between the ages of 12-17 can only be made through the BolBol accounts of the main members they are affiliated with. Participation requests for affiliated members can be made on the Young BolBol page.

14.3.7.4.   The benefits of the Young BolBol programme are only applicable to the members concerned and may cannot be assigned to other members.

14.3.7.5.    Young BolBol members will be removed from the Young BolBol programme by Pegasus when they complete 27 years of age. When affiliated members between the ages of 12-17 turn 18, they must add their phone numbers to their BolBol membership via the “Write to Us” segment or by calling the call centre. BolBol members whose phone numbers are added to their membership will be able to continue to be Young BolBol members by creating a password.

14.3.7.6.    Pegasus BolBol members are eligible to participate twice in a calendar year in order to become a Young BolBol member. Members, whose right to participate has expired, need to wait for the next calendar year to participate again.

14.3.7.7.      The benefits to be offered to Young BolBol members are determined by Pegasus and are followed by the members on the ‘‘Campaigns’’ pages under the membership segment after logging into their BolBol accounts. Pegasus reserves the right to change the campaigns at any time.

14.4. Earning and Using BolPoints; Cancellation of BolPoints 

14.1.    Earning and Using BolPoints; Cancellation of BolPoints

14.4.1.1.                 The amount of BolPoints credited to the account of the Member is determined by the terms of the Pegasus BolBol Program at the time of the program activity, which is the basis for the earning of BolPoints. Authority over these terms is that of Pegasus, and Pegasus may unilaterally change the BolPoints earning and usage term at any time.

14.4.1.2.                 The earning of BolPoints is only calculated on the monetary totals paid for Scheduled Flights. BolPoints cannot be earned again on totals paid for a ticket using BolPoints. BolPoints cannot be earned from tickets fully paid for using BolPoints. 

14.4.1.3.                Apart from the BolPoints earned on monetary totals paid for international and domestic Scheduled Flights, BolPoints can be earned on the monetary totals paid for the Ancillary Products and Services offered by Pegasus, detailed below and the corresponding BolPoints will be credited to the account of the Pegasus BolBol member who performed the relevant flight, as indicated on the PNR:

a)       Extra Baggage Allowance

b)       Pegasus Café (BolPoints will only be earned on products purchased in advance of the Flight)

c)       Pegasus Flex (Flexible Ticket Change and Cancellation Option) 

d)       Seat Selection

e)       Travel with Pets

14.4.1.4.                 The specific requirements for the earning of BolPoints from the products and services referred to in Articles 14.4.1.2 and 14.4.1.3 are as follows:

a)       BolPoints cannot be earned on flights which are operated by another airline but which have a flight number belonging to Pegasus.
b)       BolPoints cannot be earned on flights which are operated by Pegasus but sold by another airline.
c)      BolPoints cannot be earned for flights purchased from Online Travel Agencies that sell tickets by offering different airlines and travel services together through online channels (website, mobile application, etc.), enabling users to make comparisons and find suitable options. From B2C closed sales/distribution systems, BolPoints can only be earned from the online agencies that make corporate sales and have a corporate agency agreement.

d)       In order to earn BolPoints, the Member must have actually boarded the flight. BolPoints will not be earned if the flight is not actually boarded, even if the ticket has been issued and/or check-in has been completed. 

e)       BolPoints will not be earned if a Ticket purchased by a Member is cancelled, or if a refund is issued for Ancillary Products and services. If a Ticket is changed, BolPoints will only be earned on the price of the new Ticket. 

f)       BolPoints earned will be credited to the Membership Account no later that 72 hours after the flight.

g)       Pegasus BolBol Members can earn BolPoints retrospectively on Scheduled Pegasus Flights completed up to six moths prior to the activation date of their Membership using their Reservation Code (PNR) or the E-Ticket number. Processing of retrospective BolPoints can be done on the Pegasus BolBol Membership page of the Pegasus Website. Members must sign in then go to the “Contact Us” page, and make a request with a confirmation of their identity.

14.4.1.5.                 Pursuant to various contracts which may be concluded between Pegasus and its Business Partners, where Members purchase products or services offered by those organisations, they may earn BolPoints on condition that these are subject to BolBol General Rules. Pegasus is not liable to members for the failure of these organisations to fulfil program commitments or if they contravene their contracts, nor is Pegasus liable to members for damages incurred in connection therewith.

14.4.1.6.             Members may earn BolPoints in case they fulfil the conditions specified for Pegasus' various games, virtual platforms and/or campaigns and in accordance with Pegasus BolBol General Rules. Pegasus reserves the right to terminate and/or change games, virtual platforms and/or campaigns offered to BolBol Members through Pegasus Communication Channels. The conditions and details of the specific campaign announcements can be accessed through the "Campaigns" tab of the Pegasus Website and/or by logging in via the Pegasus BolBol membership, from under the "Campaigns" tab.

14.4.1.7.                 Memberships linked to the Pegasus BolBol Premium and Pegasus BolBol Classic Credit Card and other similar banking products issued by Pegasus Business Partner ING BANK A.Ş. can earn BolPoints in the framework of the applicable specific terms and conditions between the Business Partner and Member relating to its products and services, as well as the Pegasus BolBol General Rules.  In the event that Pegasus identifies more than one account belonging to a member and merges them, or accounts are merged upon a Member's request, BolPoints will be combined in the same pool.

14.4.1.8.                 Points earned will accumulate as BolPoints. In purchases made using currencies other then Turkish Lira, BolPoints earnings will be calculated on the basis of the applicable exchange rate on the date the Ticket, or Ancillary Product or Service is purchased. Pegasus General Rules will serve as the basis in currency conversions.

14.4.1.9.                 Authority over these terms is that of Pegasus, and Pegasus may unilaterally change the BolPoints earning and usage term at any time.

14.4.2.  Using BolPoints

14.4.2.1.                 Members who want to use BolPoints must fill in the required information for membership and must have read and accepted the Pegasus BolBol General Rules.

14.4.2.2.                Members who want to use BolPoints for purchasingTickets, must have at least 2000 BolPoints in their accounts. Members having 2000 BolPoints in their accounts can purchase Tickets using BolPoints and pay the remaining Ticket price by monetary payment.

14.4.2.3.      Members who want to use BolPoints for purchasing Tickets, must have at least 2000 BolPoints and Members who want to use BolPoints for purchasing Ancillary Products and Services must have at least 500 BolPoints in their accounts. Members having 2000 BolPoints in their accounts can purchase Tickets and Members having 500 BolPoints in their accounts can purchase Ancillary Products and Services by using BolPoints and pay the remaining Ticket and/or Ancillary Product and Services price by monetary payment. Pegasus reserves its right to change the amount of minimum BolPoints required for the purchase of Ticket and Ancillary Product and Services.

14.4.2.4.   When purchasing Tickets with BolPoints, in addition to the BolPoints amount determined for the relevant season and route; Airport Taxes, Check-in Fee and Service Fee are charged separately, which are among the Transportation Fare items. The amount of BolPoints determined for the relevant season and route for flights that can be purchased using BolPoints are 10.000 BolPoints for Domestic flights in winter season, 15,000 BolPoints for Domestic flights in summer season, 25,000 BolPoints for International Flights and North Cyprus Flights in winter season and 30,000 BolPoints for International Flights and North Cyprus Flights in summer season.

14.4.2.5.       Members who want to use their BolPoints should specify that they wish to do so before choosing their Flight, and should select BolPoints as the Ticket payment type rather than any currency, before they continue the ticketing process. If the Ticket’s BolPoints value is higher that the number of BolPoints in the Member’s account, the Flight may still be selected. Before reaching checkout, an appropriate payment option for the number of BolPoints in the Membership account will be presented. If the Member does not wish to complete payment using the recommended method, they may choose the currency payment option recommended at the final stage, and only pay in the selected currency.

14.4.2.6.      BolPoints will be used depending on their remaining validity period. BolPoints with the nearest expiry date will be used first.  Pegasus has the right to close some tickets for the purchase with BolPoints depending on the time and vacancy of the flight.

14.4.2.7.     Apart from Scheduled Flight Tickets, BolPoints can be used for the following Ancillary Products and Services:

a)      Extra Baggage Allowance

b)      Pegasus Café (BolPoints will only be earned on products purchased in advance of the Flight)

c)      Pegasus Flex  (Flexible Ticket Change and Cancellation Option) 

d)      Seat Selection

14.4.2.8.                  BolPoints can be used on Pegasus Ancillary Products and Services when purchasing Scheduled Flight Tickets or after purchasing a Flight Ticket for Ancillary Products and Services which can be purchased by using BolPoints.

14.4.2.9.          In purchases made using BolPoints for currencies other then Turkish Lira, BolPoints earnings will be calculated on the basis of the applicable exchange rate on the date the Ticket, or Ancillary Product or Service is purchased. Pegasus General Rules will serve as the basis in currency conversions.

14.4.2.10.       Authority over these terms is that of Pegasus, and Pegasus may unilaterally change the BolPoints earning and usage term at any time.

14.4.2.11.       In the scope of BolPoints usage, Pegasus reserves the right to determine the minimum BolPoints that can be used in one time or the minimum BolPoints level that must be available in the Member's account. Pegasus reserves the right to exclude certain price, payment and/or customer categories partially or totally from the program, with prior notice given to members. 

14.4.2.12.      In the event of ticket cancellation for flights paid using BolPoints, a fee of 400 TL for domestic flights, 25 EUR for flights to and from Cyprus, and 55 EUR for international flights will be charged. This fee will be deducted from the refundable amount, if any, while the BolPoints portion will be refunded in full. If the refundable amount is insufficient to cover the cancellation fee, the difference will be collected, and the BolPoints will still be refunded in full. If the refund is for a ticket purchased with BolPoints, the refund will incur a charge of 400 TL for domestic flights, 25 EUR for to flights to and from Cyprus, and 55 EUR for international flights, as stated above. If the net amount refunded to the member during the refund process is lower than the tax amount on the ticket, no charges will be made for the cancellation, but only a refund for the taxes will be issued.

14.4.3.  Crediting BolPoints to Member Accounts, Notification, Objections and Adjustments

14.4.3.1.                 Every Member has a personal Pegasus BolBol Membership to which earned BolPoints are credited. Earned BolPoints cannot be transferred to third parties or other members. BolPoints belonging to two or more Pegasus BolPoints members cannot be combined to take advantage of one benefit. The provisions in Article 2.1 relating to additional Membership are reserved.

14.4.3.2.                 BolPoints can only be used in the manner specified here. They cannot be converted into cash and they have no equivalent cash value. Pegasus has sole authority in the specification of BolPoints usage terms.

14.4.3.3.                 In the scope of the Pegasus BolBol Program, entitlements from transactions with Business Partners are recorded in the Member's account as of the date provided for in the agreement between Pegasus and the Business Partner, and it is not possible to earn BolPoints from Members' transactions performed prior to the agreement date. Announcements relating to promotions can be made on the Pegasus Website and/or by the Business Partner. It is the responsibility of Members to follow these announcements. BolPoints earned through transactions with Business Partners will be credited to Members accounts at various frequency intervals.

14.4.3.4.                 Members can find out their BolPoints balance and status by signing in on the Pegasus BolBol Membership pages on the Pegasus Website or the Pegasus Mobile Applications.

14.4.3.5.                If for whatever reason BolPoints earned from the purchase of Scheduled Flight Tickets or an Ancillary Product or Service are not automatically credited to a Membership account, the Member may request the addition of BolPoints retrospectively for past flights by submitting sufficient supporting documentary evidence of their entitlement (e.g., ticket and boarding pass). Members can add the BolPoints they are entitled to retrospectively for the relevant Flight or Ancillary Product or Service purchase within six months following the purchase by either adding themselves via the Pegasus Mobile Application or requesting that they be credited to their Membership account through the call center. The option to add flights to membership is not available via the Pegasus Website.

14.4.3.6.                 The right to make requests for retrospective BolPoints earning will expire if the request is not made within six months after the date on which the activity (Flight, product or service, etc.) which earned the BolPoints took place.

14.4.3.7.                 Pegasus is authorised to evaluate objections relating to a Member's BolPoints balance and participation in Pegasus BolBol Program activities, and the calculation of any entitlements. Pegasus reserves the right to make any necessary corrections if it is deemed that BolPoints have been credited incorrectly for any reason to the Member's account.

14.4.4.  Validity of BolPoints

14.4.4.1.                 BolPoints will expire at the end of the second calendar year following the date the BolPoints were earned (the date on which the relevant flight took place). For example, BolPoints earned in June 2018 will expire at the end of December 31st, 2020. Pegasus reserves the right to change the validity periods of BolPoints.

14.4.4.2.                 The validity of BolPoints to be earned may vary. The validity periods of BolPoints awarded within promotions may differ from the validity periods of BolPoints earned from Scheduled Flights and Ancillary Products and Services. Similarly, the validity period of BolPoints earned from Flights and Ancillary Products and services may also differ. Pegasus BolBol members can sign in on the Membership pages of the Pegasus Website to see BolPoints which are due to expire, or they can request this information by sending a request via the “Contact Us” section of the Website along with confirmation of their identity. Pegasus is not obliged to inform members of BolPoints that are close to their expiry date.

14.4.4.3.                 Pegasus does not guarantee that Members will be able to fly on their desired route or dates at any given time. Ticketing for a Scheduled Flight using BolPoints which are about to expire must be completed before they expire. BolPoints that were not used within the allotted time will expire and the Member is not entitled to any right or claim with respect to these BolPoints from Pegasus. In case Tickets purchased using BolPoints are refunded after those BolPoints have expired, the BolPoints will be automatically deleted and will be shown as “expired BolPoints” on the Member’s account. They will not be credited to the Member’s BolPoints balance and the Member cannot use these BolPoints again.

14.4.5. Transfer of BolPoints

14.4.5.1.     Members of Pegasus BolBol can transfer their BolPoints, which are earned from products and services operated by Pegasus and offered to its members by Pegasus or the Business Partners that are included within the scope of the program, to another Pegasus BolBol member free of charge within the limits stipulated by Pegasus.

14.4.5.2.      The amounts of BolPoints that can be transferred to another Pegasus BolBol member by the Pegasus BolBol member and that can be received from another Pegasus BolBol member, and the number of making/receiving the transfer shall be limited. In this context, each Pegasus BolBol member can check their limits for making/receiving transfers and their rights regarding the number of transactions when they desire from their BolBol accounts.

14.4.5.3.     The BolPoints to be transferred/received by Pegasus BolBol members and their right to make transactions regarding these transfers shall be updated every month. Unused BolPoint transfer amounts and transaction limits shall not be passed on to the ensuing month.

14.4.5.4.     The transfer transaction performed by Pegasus BolBol members cannot be reversed or canceled.

 
14.5. Pegasus BolBol Contact Rules, Personal Data Protection And Confidentiality 

14.5.1.  General

14.5.1.1.                 Pegasus may send any notices, promotions, advertisements and announcements related to Membership to the contact addresses provided by the Member. The member also agrees that the contact details they have shared with Pegasus can be used by Pegasus and Business Partners under the Pegasus Plus Programme in order to communicate details such as promotions and the opening of new routes.

14.5.1.2.                 Pegasus, on the other hand, acts as the data manager in accordance with the provisions of the Protection of Personal Data Law 6698 as the operator of the Pegasus Plus program, and in this context, the personal data of Members is recorded by Pegasus, or on behalf of Pegasus as data officer, updated and retained as required, shared with domestic and international third parties, and processed by other methods specified in the Law.

14.5.1.3.                 Unless stated otherwise in Article 14.5.2, in relation to the sending of commercial electronic messages, the processing of personal data and data protection, the details in the Pegasus Airlines Privacy Rules are also valid for the Pegasus BolBol Programme, and the Pegasus Airlines Privacy Rules constitute an inseparable part of the Pegasus BolBol Program General Rules.

14.5.2.  Special Provisions on Personal Data

14.5.2.1.        Where direct consent has been obtained or where allowed by the relevant legal regulations, in relation to your Pegasus BolBol Program Membership and for the purposes stated, Pegasus may process the following personal data:

(a)   Name, surname, occupation, address, telephone and fax numbers, e-mail addresses and other contact details,

(b)   Passport and identification information, and other identification information held at Business Partners in relation to products and services purchased form Pegasus and Business Partners: order and usage information in relation to products and services purchased form Pegasus and Business Partners, and within this scope, information in about choices and past experience in relation to products and services,

(c)   Information on personal interests,

(d)   Information communicated to Pegasus employees in the scope of complaints and requests relating to the Pegasus BolBol Program,

(e)   Usage information relating to the Pegasus Website, Pegasus Mobile Applications, and other communication channels,

14.5.2.2.       Where direct consent has been obtained or where allowed by the relevant legal regulations, in relation to your Pegasus BolBol Program Membership and for the purposes stated, Pegasus may process the following personal data for the following purposes:

(a)   To create, update, merge your membership account and execute similar operations on your Membership account required for its management,

(b)   To better fulfil your membership rights and use of BolPoints,

(c)   To offer personalized offers and promotions,

(d)   Through the creation of a database, to list, report, verify, analyse and evaluate; create statistical information; to evaluate guest experiences ; to create member and user profiles, to make these unique and to carry out enrichment activities; and to share these with specialist third parties, in compliance with confidentiality conditions,

(e)   To analyse how you have used the Pegasus Website, Pegasus Mobile Applications and other communication channels, and to personalize communication channels to serve you better,

(f)    To research and develop products and services offered by Pegasus, and your personal selection potential in relation to these,

(g)   To communicate via the contact channels you have provided, or through channels presented to us through service providers, for the purposes of market research,

(h)   To be able to maintain commercial electronic communications about products offered by Pegasus and its Business Partners; to introduce you to new products, special offers and other information we think you might find interesting,

(i)     To provide access to products and services offered by Pegasus and its Business Partners under the Program,

(j)     To fulfil legal obligations in required circumstance or to fulfil requests made by legal authorities regarding security and protection of rights between you, Pegasus, Business Partners and employees,

14.5.2.3.           Where direct consent has been obtained or where allowed by the relevant legal regulations, in relation to your Pegasus BolBol Program Membership and for the purposes stated, Pegasus may share your personal data domestically or abroad for the purposes listed here:

(a)   With Business Partners,

(b)   Employees, group companies, service providers,

(c)   Authorized administrative institutions domestically and abroad, and other related persons and organizations in line with legal obligations,

(d)   Other Members who are authorized to access the Membership account in accordance with the needs of the Linked Membership Account. You can access the full list of Business Partners in the scope of the Pegasus BolBol Program here

14.5.2.4.    Pegasus may gather your personal data from the Pegasus Website, Pegasus Mobile  Applications, Pegasus Call Centre, Airport Ticket Sales Offices, Check-in counters and flight security points; from Authorized Agents selling Pegasus products and services, and sales channels operating online; directly from direct marketing channels, through service providers, or indirectly (and to the extent that Business Partners' own privacy policies allow) through Business Partners, and it may retain this data for as long as necessary for the purposes specified here.

 
14.6. Other Provisions

14.6.1.  Misuse

14.6.1.1.                 Pegasus reserves all rights pursuant to the Pegasus BolBol General Rules and legal regulations against Members who violate the BolBol General Rules, misuse BolPoints, or who provide false or misleading information for their own benefit.

14.6.1.2.                 In the cases mentioned, the Membership of the relevant persons may be terminated in accordance with the provisions of Article 14.3.5.3, and the BolPoints collected in the Membership account until end of the membership will become invalid. Pegasus will not accept benefits arising from the contravention of the Pegasus BolBol General Rules or the legal regulations in any way. In this scope, Pegasus' rights pursuant to Articles 14.3.6.2 and 14.3.6.3 are reserved.

14.6.2.  Changes and Updates to the Pegasus BolBol General Rules; The Rights and Obligations of Pegasus

14.6.2.1.                 Pegasus has sole authority over the Pegasus BolBol Program. Pegasus reserves the right to make any type of change or update to the Pegasus BolBol General Rules without prior notice to Members.

14.6.2.2.                 Pegasus reserves the right, at its sole discretion, to completely or partially alter or withdraw from the Program Pegasus BolBol Program and/or its partnerships with its Business Partners at any time without any obligation, provided that they reasonable notice to Members.

14.6.2.3.                 In the scope of the Pegasus BolBol Program, unless otherwise stated, entitlements from transactions with Business Partners are opened to use in the Member's account as of the date provided for in the agreement between Pegasus and the Business Partner, and it is not possible to earn BolPoints from Members' transactions performed prior to the agreement date. Announcements relating to the Pegasus BolBol Program can be made by Pegasus on the Pegasus Website and/or by the Business Partner. Pegasus does not undertake to notify Members about the products and services, and promotions offered by Business Partners. It is the responsibility of Members to follow these announcements.

14.6.2.4.                 Pegasus does not undertake in any way to ensure that the promotions and advantages presented under the Pegasus BolBol Program remain in force and under the same conditions.

14.6.2.5.                 Pegasus' non-usage of any rights it is entitled to arising in the scope of the Pegasus BolBol Program, failure to request that a member adheres to any of the terms in the Pegasus BolBol General Rules, or delay in use of any right it is entitled to arising in the scope of the Pegasus BolBol Program General Rules in no way constitutes a waiver of Pegasus' rights or the requirement of members to adhere to one or all of the rules with which it is obligated to comply; nor do these costitute an entitlement or approval for the Member; nor do these constitute a precedent in these applications, and they will not be interpreted as such.

14.6.2.6.                 Pegasus is not liable for any taxes, fees and other expenses related to the benefits that the members earn from the Pegasus BolBol Program. Unless otherwise committed to in the Pegasus Bolbol General Rules or undertaken by the relevant Business Partner, the liability for these will be the sole responsibility of the respective Member.

14.6.2.7.                 In case of violation of the Pegasus BolBol General Rules by Pegasus, damages will be limited to those arising directly from its liabilities, and which have been proven and determined by a competent court. Pegasus undertakes no responsibility for indirect damages and non-pecuniary damages.

14.6.3.  Products and Services offered by Business Partners

14.6.3.1.                 In relation to Members' purchasing of products and services offered by Business Partners, these are subject to the terms and conditions applied by the Business Partner. Pegasus does not undertake any responsibility for informing the Members about these terms and conditions, and accepts no liability in this regard.

14.6.4.  Right to Transfer the Program

14.6.4.1.                 Pegasus reserves the right to sell, use or otherwise transfer the rights and obligations of the Pegasus BolBol Program and/or any and all rights and obligations of the Pegasus BolBol Program to partnerships, affiliated companies and other affiliates or third parties. It also and reserves the right to transfer the rights and obligations arising from membership with the Members in this scope.

14.6.4.2.                 Members will be informed about the changes covered above with reasonable notice.

14.6.5.  Applicable Law and Competent Authorities

14.6.5.1. Any dispute concerning the Pegasus BolBol General Rules is subject to Turkish law ad the exclusive jurisdiction of Istanbul (Anatolian) Courts and Execution Offices.