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You can change or refund your ticket from or Pegasus Mobile App.


Call Center

(24 hours help / Pegasus are With You at Every Moment)

The Pegasus call centre is with you whenever you need it, 24 hours a day, 7 days a week. Wherever you are in the world, you can easily take care of any ticket-related transactions by contacting our call centre. The numbers for reaching our Ticket Line from Türkiye or abroad are below: 

  TÜRKİYE 0888 228 12 12

  TÜRKİYE - Free Line for BolBol Members 0850 399 17 01 

  Germany 0 21197539025   England  0 3333003555

  France  01 70060140

  Italy   06 45226934

Netherlands 0 202 626924

Spain +34 917 695 893

Norway 21959265

Denmark 787 74491

Sweden 0 84 0308782 

  Switzerland   0 445510018

  Austria  0 12675322 


  Other Countries 0090 850 250 67 77

Our Call Center provides services in Turkish, English, German, French, Russian, Italian and Arabic languages.

You can reach our authorized sales agents, where you can buy tickets abroad, at the numbers below.

Abu Dhabi  00971 2 6770678
Azerbaijan  (0) 12 5980598
Bahrain +973 1333 0003
Dubai  00971 4 3578128
Armenia +374125102/04/86/87/66/63
032 240 00 40
Iraq (Erbil)
0750 895 50 20
+98 21 26407529
+34 917 695 893
44421807 /  44420961
Kazakhistan +7 (727) 346-68-52, +7 705 988 19 19
Kosovo  00383 38 225810
Kuwait 22447709
01 369 869
(0) 100 6038901 / (0) 100 0068070
Sharjah  00971 6 5694000
Saudi Arabia 00966 581 449 449
+968 24 565 304/370
+30 210 32 44 453
Russia +7(918)-440-08-07

If you are after a faster result, every transaction processed by our call centre can also be completed online at By entering your Reservation Code (PNR) and surname in the ‘My Ticket Transactions’ section of the website, you can easily make changes or cancellations, add/buy services for purchased tickets, as well as update your contact details without any need to telephone the call centre. Additionally, you will be entitled to a discount of 50 Turkish lira on any tickets purchased via our website. 

*To allow us to provide appropriate assistance to those who require wheelchairs due to health reasons, the request for wheelchair assistance must be communicated to Pegasus during the booking of the Ticket and in any event until 48 hours before the Schedule Flight departure time through our free of charge line at 0850 250 67 02 for calls from Turkey and our free of charge line at +90 850 250 67 77 for calls from other countries.

**From landlines single rate of 0,10 €/min. (+VAT) throughout Italy From mobiles rates vary depending on network operatör. Our service time is between 09:00am -13:00 and 14:00-18:00 without weekend.

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We use necessary cookies for the smooth functioning of the Pegasus Website and to improve our website performance. We also use functional cookies and publicity and third-party cookies, which are optional. Functional cookies will enable our website to remember your previous choices on the website. Publicity and third-party cookies provide you with advertisement and marketing content based on your internet use through your browser. You may enable or disable the use of optional cookies on the Pegasus Website through the choice options provided below. You may also enable or disable the use of necessary cookies by changing the settings of your internet browser. Please note that when necessary cookies are disables, some of the features of the Pegasus Website may not be available. For more detailed information about the cookies we use, see Pegasus Privacy Policy – Cookies and Digital Marketing.

Session cookies

This type of cookies is necessary for the smooth functioning of the Pegasus Website. These cookies make it possible to visit the Pegasus Website and to benefit from its features. Session cookies are used to store the information in the web pages and to avoid the need to re-enter your details.

Performance cookies

These cookies store information about how often the website is visited, any relevant error messages received, the duration of the visit and the user’s use of the website. This information is used to improve the performance of the Pegasus Website.

Functional cookies

These cookies remember the choices the user has made on the website (e.g., city and flight date selections) and facilitates the use of the website by the user. These cookies make it possible for the user to benefit from sophisticated internet features.

Publicity and third-party cookies

For using certain functions, third-party suppliers’ cookies are used on the Pegasus Website (e.g., cookies comprising sharing devices on social media on flight destinations and promotional pages). Pegasus Website also contains the cookies of the firms carrying-out advertisement tracking.

For more detailed information

For more detailed information about the cookies we use, see Pegasus Privacy Policy – Cookies and Digital Marketing.

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