Passengers with Reduced Mobility and Health

Passengers who require oxygen during the flight are subject to specific rules and regulations. Below is key information regarding the provision and transportation of oxygen. For detailed conditions, please refer to the General Rules page.

• Pegasus Airlines does not provide supplemental oxygen to guests, except in cases of medical emergency. Passengers who require medical oxygen during the flight are not permitted to board. In emergency situations, Pegasus Airlines is equipped to provide necessary medical oxygen. Empty oxygen cylinders may be accepted as checked baggage, provided the valve is open. Passengers wishing to carry a portable oxygen concentrator (POC) in the cabin may do so only under conditions approved by Pegasus Airlines with a written declaration regarding the device's compliance with transportation regulations. Passengers must contact the Pegasus Call Center at least 48 hours before the flight to confirm whether their POC model is permitted, and the required documentation and declaration process.

Specific rules and regulations apply to meeting your health needs before and during the flight. Below are important points to consider regarding medical supplies and medications.

• Forbidden substances/items will be confiscated and not returned. Passengers who need to use medical syringes during the flight, due to diabetes or other health problems, must carry proof that they need to use this type of medical item/medicine and they must be labelled and packed in a professional manner. Medical items/medicines which are not presented in accordance with these conditions will be confiscated.
• Passengers must ensure that they bring all the medicines they need to use during the journey into the passenger cabin. Cabin crew are not able to keep medicines cool or warm for passengers. If passengers need to use medicines that have to be kept cool, they will be accepted on board the aircraft in a cool bag or thermos flask. Passengers may find it useful to consult their pharmacist on the best possible way to store medicines.
• All passengers suffering from chronic illnesses must carry with them all medicines necessary for their journey. All medicines, especially prescription drugs, must be stored in the passenger’s hand baggage with readable adhesive labels and in their original packets/bottles. It is acceptable for passengers to carry spare medicines in their hold baggage as a necessary precaution in case those in their hand baggage are lost or stolen. Medicines that need to be taken during the flight or soon after landing must be carried in hand baggage along with a prescription which shows the full, exact name of the medicine. As a precaution against losing your medicines, we highly recommend that you carry with you copies of each of your prescriptions as you may need to obtain additional supplies or provide proof of usage at security control.
• As airline security has been increased, sharp items and liquid containers of over 100 ml must be placed inside your hold baggage.

We have specific rules and regulations for our pregnant guests. Below is important information to keep in mind when traveling while pregnant.

Pregnant guests are not required to present a medical report to travel with Pegasus Airlines. Although pregnant guests may be accepted without a medical report, we recommend that they consult a medical professional regarding their health before traveling with Pegasus Airlines.

• Pegasus Airlines does not allow those expecting a single, uncomplicated birth, who are over 36 weeks into their pregnancy to travel. For this reason, outbound and inbound journeys must be completed before the end of the 36th week of pregnancy.
• Pegasus Airlines does not allow those expecting a multiple, uncomplicated birth who are over 32 weeks into their pregnancy to travel. For this reason, outbound and inbound journeys must be completed before the end of the 32nd week of pregnancy.
• To verify that they are in good enough health to travel, passengers must obtain a medical report* from a doctor, dated not more than 7 days before the flight and containing the phrase, "There is no particular reason for the patient not to fly."
• If there is a reasonable doubt over the estimated birth date given to us, or if a passenger travelling during a complicated pregnancy does not provide a health report, the passenger must sign Indemnity Form no. F-GO-025.
• If passengers travelling during pregnancy do not comply with Pegasus Airlines carriage rules, Pegasus Airlines cannot be held responsible for any detrimental effects of the journey. Passengers are solely responsible for any health consequences resulting from air travel.
• If Pegasus Airlines refuses to carry a pregnant passenger for failing to comply with any of the conditions stated above, the passenger does not have the right to a refund on their ticket.

There are specific regulations and precautions for passengers who experience anaphylaxis or food allergies during their flight. Below is important information on how to report your condition and the potential risks you may encounter while flying.

• Guests with anaphylaxis are required to inform the Pegasus Call Center at the time of booking or notify the cabin crew to request that peanuts be excluded from their in-flight snack service. However, Pegasus Airlines cannot guarantee the complete absence of allergens on board. Pegasus does not ensure that other passengers will refrain from consuming products containing allergens. Allergen particles may circulate through the aircraft’s ventilation system. Food items containing allergens, including peanuts, may be offered or sold to other passengers as part of the Pegasus Café service. Pegasus assumes no responsibility for any allergic reactions or health issues that may arise during the flight. By choosing to travel under these conditions, the passenger acknowledges and accepts all responsibility for any health-related risks. If a passenger chooses not to travel under these conditions, the ticket may be canceled in accordance with the applicable fare rules (as outlined in Section 5.1: General Information on Changes and Cancellations). However, if a passenger submits a valid medical report confirming their allergy and the associated travel risk—via the Help Center form (https://www.flypgs.com/en/help-center) or by sending it to the company address—the cancellation fee will be refunded, even if initially deducted under standard fare rules.

For passengers with diabetes, there are some important regulations and recommendations regarding the transportation of insulin and related medical supplies while traveling. Below, you'll find detailed information on how to transport these items.

• Passengers are responsible for ensuring they have enough insulin with them for the journey. Insulin and diabetic needles can be carried in cabin baggage. Diabetic insulin items may be used in accordance with the usual cabin baggage liquid restrictions as long as they are accompanied with medical certification and are presented during security screening. We recommend passengers who use prescription medicines to carry additional documentation (e.g. ID document, doctor’s letter) with them for confirmation of their treatment.