Passengers Requiring Assistance
Passengers who are hard of hearing or who are visually impaired may fly "unaccompanied". Similarly, visually impaired passengers may travel with guide dogs. The guide dogs of these passengers will be carried in the cabin free of charge. Once the passenger has provided detailsof his/her personal situation on the PNR s/he must provide separate information about the guide dog. Contact Pegasus Call Centre and request this service.
Passengers who are both hard of hearing and visually impaired may not travel unaccompanied. Guide dogs accompanying passengers in this category are carried in the cabin free of charge. Once the passenger has provided detailsof his/her personal situation on the PNR s/he must provide separate information about the guide dog. Contact Pegasus Call Centre and request this service.
Travelling with a companion
The presence of a travel companion for the safety of guest is required only in the following cases:
If the guest has a severe mental disability that prevents him or her from understanding and applying safety instructions.
If the guest is both blind and deaf, thereby preventing the possibility of communication with the Cabin Crew.
If the guest has a motor-based disability that physically prevents him or her from participating in an evacuation, (i.e. most paraplegics and people with paralysis or who are missing both arms can therefore travel without a travel companion).
The travel companion must be over the age of 18 and autonomous.
At the time being such service not applicable for the Pegasus Airlines.
Guests Need Medication
The prohibited articles will be removed and not returned. Guests requiring the use of medical syringes in flight such as diabetic and other guests with documented proof of medical need must ensure that it is professionally packed and labeled. If it is not, the medication will be removed.
The guest should ensure that they can take any medication which require during the flight into the aircraft cabin with them. It is not possible for the cabin crew to refrigerate medication for the guest and in the unlikely event that their drugs need to be kept cool, a cool bag or vacuum flask may be appropriate. The guest may wish to discuss the best way to store medicine with their pharmacist.
Travellers with a chronic illness should carry all necessary medication for the entire duration of the journey. All medications, especially prescription medications, should be packed in carry-on luggage, in their original containers with clear labels. A duplicate supply carried in the checked luggage is a safety precaution against loss or theft. Medication that may be required during the journey, or soon after arrival, should be carried in the hand luggage along with all prescriptions bearing the exact name of any medicine. Remember to carry a copy of the prescription in case the medication is lost, additional supplies are needed or security checks require proof of purpose.
With heightened airline security, sharp objects and liquids in quantities of more than 100 ml will have to remain in checked luggage.
It is the responsibility of the guest to ensure that they are carrying sufficient supplies of insulin. Insulin and diabetic needles can be carried in cabin baggage. Diabetic insulin pens will be permitted for travel with medical documentation due to liquid limitations on cabin baggage must be declared to the security at the screening checkpoint. Guests with prescription medicine are advised to bring along supporting documentation (e.g. ID cards, letters from doctors) as verification.
Guests who suffer from anaphylaxis should notify Guest Control Centre it during the reservation phase or the senior cabin crew member of their allergy so that the onboard sale of peanuts can be prevented.
Medical Oxygen, Guests Requiring Oxygen
Except for emergency situations Pegasus Airlines will not provide guests with supplementary oxygen. It is not allowed to check-in the guests who need oxygen during the flight.
Guests who require in-flight therapeutic oxygen shall use the equipment provided by Pegasus Airlines, only supplied in the event of a medical emergency. Pegasus Airlines will accept the guest’s empty oxygen bottles with the valves open as checked baggage.
Divers should not fly too soon after diving because of the risk that the reduced cabin pressure may lead to decompression sickness (the bends). It is recommended that they do not fly until at least 12 hours after their last dive and this period should be extended to 24 hours after multiple dives or after diving that requires decompression stops during ascent to the surface. Guests undertaking recreational diving before flying should seek specialist advice from diving schools.
Our airline provides passengers who are immobile, or who are unable to walk unaided or to walk for long distances, or unable to climb the stairs of the aircraft with a wheelchair service, with the aim of offering our passengers a personalised service. In order to obtain this service with tickets purchased from our website contact Pegasus Call Centre and request it.
When reserving your tickets from our Call Centre, airport sales offices and travel agencies please ensure that you specify your wheelchair requirements (see details below) to the sales agent. Because requests for wheelchairs are dependent on the aircraft limits, in the event that they are approved, the agency that you have contacted (Call centre, sales office, travel agent) will inform you as soon as possible.
The airports that we fly from and arrive at are responsible for providing the assistance to our guests requiring airport special assistance due to reduced mobility through the airport and to and from the plane.
If you let us know what help you need at least 48 hours prior to your flight's scheduled time of departure , we will inform the airport service provider for organizing the help and necessary equipment in a best possible way.
If you give less than 48 hours’ notice, the airport may not be able to provide the service as promptly as you need.
To ensure your journey goes smoothly, it is really important that you give us the right and on time information about your needs.
Depending on passenger requests, Pegasus Airlines offers the following wheelchair types
WCH C wheelchairs to the cabin
WCH R wheelchairs for the Apron
WCH S wheelchairs for the Stairs, also those brought by the passenger;
WCM P Manual (power driven) wheelchairs
WCB D Dry cell battery operated wheelchairs;
Folding (portable) wheelchairs brought by the passenger, one pair of crutches or similar equipment are carried free of charge and are not included in the free baggage allowance.
Furthermore, the following types of wheelchair brought by the passenger:
WCM P Manual (power driven) wheelchairs
WCB D Dry cell battery operated wheelchairs,
with accumulators will only be carried once the accumulator has been removed and isolated.
Note: Liquid Accumulators may not be carried on board our Aeroplanes.
Medical Clearance Requirement
Pegasus Airlines recommends obtaining a medical clearance to determine whether the guest is fit for air travel in the following cases:
Guest(s) who have underlying health problems such as cancer, heart, chest, brain or lung disease, anaemia, diabetes, are on any form of regular medication or treatment, experienced medical operations, have recently had surgery or have been in hospital, or who is concerned about their fitness to travel for any other reason,
Guest(s) who have any pre-existing health problem or any questions related to their health,
Guest(s) who have a medical condition that could result in a life-threatening situation or could require the provision of exceptional medical care for their safety during the flight,
Each case of complicated pregnancy.
Guest(s) has an indication that the he/she is suffering from any disease or physical or mental condition that:
· may be considered a potential hazard to the safety of the aircraft;
· adversely affects the welfare and comfort of the other guests and/or crew members;
· requires medical attention and/or special equipment during the flight;
· may be aggravated by the flight.
Medical clearance is mandatory only for passengers suffering from a contagious disease.
In addition, Pegasus Airlines recommends passengers to obtain medical clearance if they are transporting full or empty syringes for use on board. This will facilitate their clearance at airport security checks.
Pegasus Airlines recommends passengers who do not feel well or are sick to seek advice from the doctor of medicine prior to their travel date and postpone their travel in order to not to experience any further health problems during the course of their flight.
Medical Clearance shows the fitness for air travel which has to be dated within 7 days prior to departure issued by a medical doctor.
Pegasus Airlines has the right to refuse to carry passengers with conditions that may worsen, or have serious consequences, during the flight.
In the event passenger(s) who do not suffer from contagious disease, and cannot submit Medical Clearance shall be required to sign Indemnity Form-F-GO-025; otherwise shall be offloaded. The passenger is the sole responsible and liable for all the consequences to the medical conditions induced by air travel.
If a passenger is carried whose age or mental or physical condition is such as to involve any hazard or risk to himself/herself, Pegasus Airlines shall not be liable for any illness, injury or disability, including death, attributable to such condition or for the aggravation of such condition.
Our pregnant passengers are not required to submit a health report in order to travel with Pegasus Airlines. Although our pregnant passengers are welcome without a health report, we recommend that they consult a doctor about their state of health prior to travelling with the airline.
In the case of single pregnancies without complications, Pegasus Airlines does not accept mothers-to-be who are more than 36 weeks pregnant. Consequently all return flights must be completed before the end of the 36th week of the pregnancy.
In the case of multiple pregnancies without complications, Pegasus Airlines does not accept mothers-to-be who are more than 32 weeks pregnant. Consequently all return flights must be completed before the end of the 32nd week of the pregnancy.
|Pregnancy||Conditions for Acceptance||Restrictions|
|Single pregnancies without complications.||No Health Report is required up to the end of the 36th week of pregnancy
||Travel by plane will not be permitted from the end of the 36th week of pregnancy until the end of the first 48 hours after the birth.|
|Multiple pregnancies without complications.||No Health Report is required up to the end of the 32nd week of pregnancy.||Travel by plane will not be permitted from the end of the 32nd week of pregnancy until the end of the first 48 hours after the birth.|
|Pregnancies with complications.||* We recommend obtaining a Medical Report.|
Children aged 3–6 cannot travel unless they are accompanied by an adult over the age of 18. The “unaccompanied child” procedure is applicable to children aged 7–12 who are travelling alone. Please contact our call centre on 0888 228 12 12 for more information.
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Please enter same number of infants as the adults
PNR is a code abbreviation for the Passenger Name Record. More is known as the reservation number. It is given to you if you have booked or purchased a ticket through the Internet. It consists of letters and number. In short, it is easiest to access your flight information. PNR Number will be sent to your e-mail address when you purchase a ticket.
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