Users who want a refund:

We recommend you check the rules of your ticket for detailed information.

For Users Awaiting a Refund After Completing the Refund Process:

Refund Periods

If you purchased your ticket through an authorized agent, you must contact your agent directly for detailed information.

If you notice damage to your baggage when you receive it after your flight, you should take the following steps:

If you are unable to collect your baggage after your flight due to a baggage delay, please follow the steps below:

During the flight, certain personal items may be carried either in the cabin or as checked baggage, depending on specific regulations and restrictions.

For detailed information, please review the Special Service / Equipment Transportation Rules and Fees page.

Pegasus offers ticket discounts, extra BolPoints opportunities and special period advantages throughout the year.

Some campaigns may also include partner collaborations or special offers for domestic/international flights.

To hear about our latest promotions:

Please visit our Campaigns page to explore special offers tailored for you. As a BolBol member, you'll also receive early access to campaign announcements.

Under Personal Data Protection Law No. 6698 andother relevant legislation, you may submit requests concerning your personal data through one of the following methods:

To ensure your application is processed in accordance with the Personal Data Protection Law No. 6698 and other applicable legislation, you must:

It is mandatory to state this. If applicable, relevant information and documents must be attached to the application.

Applications that are clearly unfounded or intended for abuse will not be processed.

Our company does not charge a fee for applications submitted under the Personal Data Protection Law No. 6698 and other applicable legislation.

However, if the application involves excessive costs, the applicant may be asked to cover these expenses.

As a rule, only requests submitted by the data owner regarding their own personal data are processed.

Requests submitted on behalf of another person require the data owner's consent and/or successful completion of identity verification procedures.

Your Pegasus flights booked under the same reservation (PNR) are considered connecting flights and are processed accordingly.

Before your trip, make sure to review your ticket details and reservation information.

For detailed information on connecting flight rules, visit the What to Do on Connecting Flights page.

Pegasus Airlines carefully manages its operations to ensure flights are on time. However, delays may occur due to circumstances beyond our control such as weather conditions, operational reasons, or decisions by aviation authorities.

If you bought your ticket through an authorized agency, please contact them directly for more information.

For more details, check the Passenger Rights page.

Flight cancellations may occur due to circumstances beyond our control, such as weather conditions, operational reasons, or decisions made by aviation authorities.

If you purchased your ticket through an authorized travel agency, please contact the agency directly for more information.

For more details, check the Passenger Rights page.

Schedule and time changes may occur due to uncontrollable factors such as weather conditions, operational reasons, or aviation authority decisions.

If your flight time has changed, we recommend checking your updated information prior to travel to avoid any inconvenience.

If your ticket was purchased via an authorized agency, please reach out to them directly for more information.

For more details, visit the Passenger Rights page.

It is important to complete your check-in accurately and on time before your flight.

For more information or to check-in, visit our Check-in page.

To ensure flight safety and security, Pegasus reserves the right to deny boarding under certain circumstances. Passengers are expected to follow rules to avoid such situations.

If you believe you were unfairly denied boarding, please contact us for review.

Pegasus Airlines offers various airport services to its passengers.

You can safely purchase Pegasus flight tickets through:

For flight info, changes, cancellations, or special service requests, contact us through:

We’re here to help at every step with fast and easy solutions.

Hotel bookings, car rentals, and travel insurance are provided via our partners on flypgs.com and the Pegasus mobile app.

Please contact the relevant service provider for more details and assistance.

Pegasus Airlines offers various services to ensure a comfortable and safe flight experience:

Passengers with special needs can find more info here.

We launched in 2005 with the motto “Everyone has the right to fly”. Through our low-cost business model, we offer guests a customizable travel experience. We are proud to make air travel accessible for more people every year and build a sustainable future.

You can find details on our work in the context of Environmental, Social, and Governance (ESG) via the Sustainability page or explore our Sustainability Reports through the Investor Relations page.