What official documents do I need to have with me in order to fly?
In accordance with security rules, only the following documents will be accepted:
· National ID Card
· Driving Licence
· Passport or documents valid instead of passports
· Marriage certificate
· A birth certificate up until one month after birth (to be accompanied by the parent's ID.)
· Visa and/or passport for international flights
I'm travelling to a Schengen country. What should I take into consideration?
With the entry into force of the EU Regulation No. 610/2013, Article 5 of Regulation No. 562/2006, which regulates the conditions for entry of third country nationals into the EU, has changed. The travel documents carried by short-stay nationals of countries which are not members of the EU must meet the following criteria:
The travel document must be valid for at least 3 months as of the date of departure from Member Country regions.
This travel document must have been issued within the last 3 years.
Border Control will impose fines if the travel document does not meet the criteria above.
I cannot make a flight because of ill health or a death in the family. What can be done with my ticket?
In case of ill health, you must send us a medical certificate proving your medical condition signed and stamped by your doctor via the Contact Us section of the website. If a first degree relative has passed away and you are unable to make your flight because of their funeral, you must send us a copy of their death certificate.