I want to eat on my flight. Can I order my food in advance?
Meal orders can be made when you buy your ticket up to 24 hours before the flight. If you have already bought your ticket, you can order on our website by going to the homepage of flypgs.com and entering your reservation number (PNR) and surname in the 'Manage My Booking' section.
What food is available?
You can view the Pegasus Café menu on flypgs.com by clicking on 'Travel Services > Flight Services > Pre-Order Meal' or by using this link.
How long before my flight should I order my food?
You can place a food order up to 24 hours before your flight.
Food orders cannot be made less than 24 hours before your flight.
Can I cancel my food order?
If you cancel your flight, the fee paid for your meal will not be refunded.
Can I choose where to sit on the aircraft?
Seating is allocated automatically during the check-in process. If you prefer to choose your own seat, you can pay for a seat reservation when you purchase your ticket. You can also pay for a seat reservation after you have purchased your ticket by going to the homepage of flypgs.com and clicking on "Travel Services > Flight Services > Seat Selection". You can then enter your reservation number (PNR) and surname to complete the seat selection process.
Can I complete check-in without making a paid seat selection?
You will be allocated a seat free of charge during the online check-in process. If you wish, you can complete the check-in process with the seat that has been automatically allocated to you.
Can I cancel the seat I have paid for?
Refunds are not issued for cancelled seat reservations.
How many kilograms is my free baggage allowance?
There are two types of baggage that can be carried on your flight: hand baggage and checked baggage. Hand baggage is carried with you into the flight cabin. See information regarding weight and dimensions in the "General Rules". Checked baggage is baggage carried in the aircraft's cargo hold.
Baggage allowances vary according to the different flight packages. You can find details of your checked baggage allowance in the 'General Baggage and Portable Items' paragraph of the General Rules' section.
Can I pay for extra baggage on top of my checked baggage allowance?
You can purchase additional baggage allowance for the fees specified in the general rulessection of flypgs.com up to 3 hours before your flight. These fees will be cheaper than those offered at the airport.
You can also pay for additional baggage allowance after you have purchased your ticket by going to the homepage of flypgs.com and clicking on "Travel Services > Flight Services > Additional Baggage". You can then enter your reservation number (PNR) and surname to complete the additional baggage process.
If the weight of the checked baggage you are carrying for your flight exceeds the total baggage allowance, you can pay for the excess weight at the airport.
What is the baggage allowance for my infant under the age of 2?
The free baggage allowance for passengers under the age of 2 is 10 kg. Additional baggage allowance cannot be purchased for infant passengers.