Frequently Asked Questions

You can view the Pegasus Café menu on flypgs.com by clicking on 'Travel Services > Flight Services > Pre-Order Meal' or by using this link.

You can place a food order up to 24 hours before your flight.

Food orders cannot be made less than 24 hours before your flight.

If you cancel your flight, the fee paid for your meal will not be refunded.

Seating is allocated automatically during the check-in process. If you prefer to choose your own seat, you can pay for a seat reservation when you purchase your ticket. You can also pay for a seat reservation after you have purchased your ticket by going to the homepage of flypgs.com and clicking on "Travel Services > Flight Services > Seat Selection". You can then enter your reservation number (PNR) and surname to complete the seat selection process.

You will be allocated a seat free of charge during the online check-in process. If you wish, you can complete the check-in process with the seat that has been automatically allocated to you.

Refunds are not issued for cancelled seat reservations.

You can purchase additional baggage allowance for the fees specified in the general rulessection of flypgs.com up to 3 hours before your flight. These fees will be cheaper than those offered at the airport.

You can also pay for additional baggage allowance after you have purchased your ticket by going to the homepage of flypgs.com and clicking on "Travel Services > Flight Services > Additional Baggage". You can then enter your reservation number (PNR) and surname to complete the additional baggage process.

If the weight of the checked baggage you are carrying for your flight exceeds the total baggage allowance, you can pay for the excess weight at the airport.

The free baggage allowance for passengers under the age of 2 is 10 kg. Additional baggage allowance cannot be purchased for infant passengers.

Sports equipment is included in special baggage and so is subject to the fees specified in the general rules .

Yes, it is possible to travel with a pet. First of all, you need to call the Pegasus Call Centre on 0090 850 250 67 77 to make a reservation for the pet you are planning to bring with you. Only cats, dogs, and birds (on domestic flights only) can be carried on our flights. For more detailed information, please see the "Travelling with Pets" section on the General Rules page.

Passengers travelling to E.U. countries must hold animal passports for the pets they wish to travel with. In addition, passenger wishing to travel with birds must have a report from a veterinarian.

Your pet must be at least 3 months old to travel with you.

All the products served in the Pegasus Café are prepared in accordance with halal practices. You can view the halal meat certificates of our suppliers from the link below.

Banvit Halal Meat Certificate

Do&Co Halal Meat Certificate

There are two types of baggage that can be carried on your flight: hand baggage and checked baggage. Hand baggage is carried with you into the flight cabin. See information regarding weight and dimensions in the "General Rules". Checked baggage is baggage carried in the aircraft's cargo hold.

Baggage allowances vary according to the different flight packages. You can find details of your checked baggage allowance in the 'General Baggage and Portable Items' paragraph of the General Rules' section.

• AMBL Ambulift
• AVIH(S) Pets weighing between 8 kg and 15 kg to be carried in the cargo hold.
•  AVIH(B) Pets weighing over 15 kg to be carried in the cargo hold.
• BBAG Infat Stroller Protective Packaging
• BIKE Bicycle
• DIVE Diving Equipment
• GAEX Hand baggage identified as exceeding weight limits while boarding a domestic flight.
• GAEB Hand baggage identified to exceed weight limits while boarding an international flight.
• GOLF Golf
• HUM1 Corpse
• HUMC Child Corpse
• LNGE Lounge

•  PETC Pets weighing up to 8 kg to be carried in the flight cabin

• SKI Ski Equipment
• SPEQ* Special Portable Equipment
• SURF Surf Equipment
• UMNR Unaccompanied Minor
• WCHC Wheelchair (To cabin)
• WCHR Wheelchair (To aircraft stairs)
• WCHS Wheelchair (To stairs only)
• * Equipment and items accepted as SPEQ include Surf Equipment, Kites, Canoe, Hangglider, Paragliding Kits, Hunting Rifels, Fencing Materials, and Fishing Tackle.

Click for fees.

1 Golf set includes 14 golf clubs, 24 balls, and 1 pair of shoes, and cannot exceed 20 kg.

The fees for transfer passengers carrying golf or skiing equipment are specified in the table and are charged separately for each leg of the journey.
Just as with other special or oversized baggage, golf and ski equipment is charged for per piece. For golf equipment exceeding 20 kg, the excess baggage fee for that route will be charged for every excess kilogram per item of baggage. For 1 item of golf baggage which exceeds 20 kg, the route excess baggage fee will be charged for every excess kilogram in addition to the fixed baggage fee.

Charges for additional golf sets or skiing gear carried in the same bag are calculated up to the amount of additional pieces carried and according to the Pegasus Airlines special baggage tariffs for each flight leg.

Inflatable balls such as footballs and basketballs can be carried as they are, and there is no need to deflate them before the flight.

Charges are applicable for weapons carried for use in sports.