Check-In Counter

When you inform airport counter staff that you are travelling with a stroller, they will help you check and retrieve the item. You can take your stroller all the way to the flight door, and collect it from the flight door after you land.

Each piece of cabin baggage must not exceed the dimensions 20 cm x 40 cm x 55 cm. It is not possible to add your hand baggage allowance onto your free baggage allowance. You can find detailed hand baggage guidelines in our General Rules section.

The only pets that can be transported on our flights are birds, cats and dogs. There is a charge for this service. Passengers must bring their pets into the cabin inside a box or cage (supplied by the passenger), which must not exceed the dimensions of 55x40x20 cm (As from 01/01/2019 animal cage sizes at our flights changed to 32x32x50) or total weight of 8 kg. Pets weighing over 8 kg in their cages must be placed in the cargo hold. It is essential to make a reservation for the pet you wish to travel with by calling the Pegasus Call Centre on 0 888 228 12 12. The United Kingdom, UAE and Qatar do not accept live animals from abroad so pets cannot be taken to these countries. For more detailed information, we recommend our passengers to visit the General Rules page and check under the heading 'Travelling with Pets'.

Yes, it is possible to bring a pet. First of all, you need to call the Pegasus Call Centre on 0888 228 12 12 to make a reservation for the pet you are planning to bring with you. Only cats, dogs and birds (on domestic flights only) can be transported on our flights. 'For more detailed information, please see the section Travelling with Pets' on the General Rules page.

Pets aged over 3 months can be transported.

If your checked baggage for the cargo hold is over the weight allowed by the flight package, you can pay for extra baggage up to 2 hours before your flight and costs are explained in the General Rules section of flypgs.com. In this way, you can pay less for your extra baggage than if you pay at the airport. You can pay for extra baggage when you buy your ticket or later on at flypgs.com. You need to go to 'Travel Services > Flight Services > Additional Baggage' and enter your reservation number (PNR) and surname. If the weight of the checked baggage you are carrying for your flight exceeds the total baggage allowance, you can pay for the extra kilogrammes at the airport.

If you pay for your extra baggage before your flight by going to Travel Services > Flight Services > Additional Baggage on our website, you will pay lower excess baggage fees than those charged at the airport. Pegasus passengers are encouraged to purchase extra baggage allowance in advance, as this reduces crowding at the airport and allows the flight to leave on time.

On both our domestic and international flights, free baggage allowances vary according to the flight package included in the ticket. An additional fee is charged for every kilogramme of baggage over the allowed limit. Passengers can also pay for excess baggage, at discounted rates, before the flight from all our sales channels. You can find details of our excess baggage charges in the General Rules section of our website.

Depending on the airport facilities, you can pay either at the desk or at a sales office. For detailed information about baggage charges, please go to Useful Information>General Rules> General Baggage and Portable Items>Free and Excess Baggage Information.

The amount of time needed at the airport for check-in and bag drop procedures varies according to how busy the airport is. However, to ensure that you are able to get through all the procedures without any problems, we recommend that you arrive at the airport in time to be ready at the desk 1 1/2 hours before departure on domestic flights and 2 hours before departure on international flights.

Check-in is the name for the airport procedure, which includes baggage handling and ticket control. Passengers can check in, before going to the airport, by clicking on the Check-in option on the home page of flypgs.com and entering their reservation number (PNR) and full name details. In addition, at airports where online check-in is in operation, our passengers can also drop their baggage off more speedily at dedicated online check-in counters. At airports where online check-in is in operation, passengers without any baggage can check-in online and get their boarding pass sent by SMS to their mobile phone or by email. They can then go straight to security control with their boarding card and continue on to the boarding gate for their flight.

Self-service check-in kiosks are situated in the airport and enable passengers without baggage to complete their boarding procedures without waiting in the queue.

The amount of time needed at the airport for check-in and bag drop procedures varies according to how busy the airport is. However, to ensure that you are able to get through all the procedures without any problems, we recommend that you arrive at the airport in time to be ready at the desk 1 1/2 hours before departure on domestic flights and 2 hours before departure on international flights.

The amount of time needed at the airport for check-in and bag drop procedures varies according to how busy the airport is. However, to ensure that you are able to get through all the procedures without any problems, we recommend that you arrive at the airport in time to be ready at the desk 1 1/2 hours before departure on domestic flights and 2 hours before departure on international flights.

The amount of time needed at the airport for check-in and bag drop procedures varies according to how busy the airport is. However, to ensure that you are able to get through all the procedures without any problems, we recommend that you arrive at the airport in time to be ready at the desk 1 1/2 hours before departure on domestic flights and 2 hours before departure on international flights.

In the aviation sector, items such as sports equipment, musical instruments and bicycles are transported for a fixed fee or by paying for excess baggage outside of your free baggage allowance. Please click here to view the price schedule for the item you wish to bring.

In the aviation sector, items such as sports equipment, musical instruments and bicycles are transported for a fixed fee or by paying for excess baggage outside of your free baggage allowance. Please click here to view the price schedule for the item you wish to bring. To add the equipment you wish to bring to your ticket, please contact our call center.

Sports equipment is carried in accordance with certain rules and for a specific fee. You are kindly requested to contact our Call Centre on 0888 228 12 12 to make reservations for all types of sports equipment except for golf and skiing gear reservations, which can be made via our website.

In the aviation sector, items such as sports equipment, musical instruments and bicycles are transported for a fixed fee or by paying for excess baggage outside of your free baggage allowance. Please click here to view the price schedule for the item you wish to bring.

The amount of time needed at the airport for check-in and bag drop procedures varies according to how busy the airport is. However, to ensure that you are able to get through all the procedures without any problems, we recommend that you arrive at the airport in time to be ready at the desk 1 1/2 hours before departure on domestic flights and 2 hours before departure on international flights.

Self-service check-in kiosks are situated in the airport and enable passengers without baggage to complete their boarding procedures without waiting in the queue.

The amount of time needed at the airport for check-in and bag drop procedures varies according to how busy the airport is. However, to ensure that you are able to get through all the procedures without any problems, we recommend that you arrive at the airport in time to be ready at the desk 1 1/2 hours before departure on domestic flights and 2 hours before departure on international flights.

Check-in is the name for the airport procedure, which includes baggage handling and ticket control. Passengers can check in, before going to the airport, by clicking on the Check-in option on the home page of flypgs.com and entering their reservation number (PNR) and full name details. In addition, at airports where online check-in is in operation, our passengers can also drop their baggage off more speedily at dedicated online check-in counters. At airports where online check-in is in operation, passengers without any baggage can check-in online and get their boarding pass sent by SMS to their mobile phone or by email. They can then go straight to security control with their boarding card and continue on to the boarding gate for their flight.

The amount of time needed at the airport for check-in and bag drop procedures varies according to how busy the airport is. However, to ensure that you are able to get through all the procedures without any problems, we recommend that you arrive at the airport in time to be ready at the desk 1 1/2 hours before departure on domestic flights and 2 hours before departure on international flights.

Documents Accepted for Domestic Flights
In accordance with Domestic Flight safety rules, only the original copies of the documents listed will be accepted during passenger identification checks:
1.National ID card
2.Drivers licence
3.Passport or document valid in place of a passport
4.Marriage certificate
5.ID card issued by and official body/organisations including a photograph, stamp, and Turkish ID number
6.Medical report
7.Birth certificate up to one month after birth (along with parents' identification)
Passengers who are citizens of the Republic of Türkiye must have their Turkish ID number included on their travel documents.

Documents Accepted for Domestic Flights
Just as documents outside of those listed above will not be accepted for Domestic Flights, the following documents will also not be accepted:
a.Fax or photocopy of an ID card
b.A printout of a Turkish ID number from the internet
c.No photocopies of the documents valid as identification listed above will be accepted as identification.

You must present your passport for international flights. You must present your passport or Turkish ID card for flights to Cyprus. You will not be able to board with a drivers licence. Children under 18 travelling to Cyprus unaccompanied must have their Turkish ID card and a letter of attorney signed by their mother or father with them. The letter of attorney must stamped by a notary or an official authority. Passengers below the age of 18 travelling with their mother must have a letter of attorney from their father; likewise, those travelling with their father must have a letter of attorney from their mother. If the above rules are not adhered to, the passenger will not be allowed to board the aircraft.

The amount of time needed at the airport for check-in and bag drop procedures varies according to how busy the airport is. However, to ensure that you are able to get through all the procedures without any problems, we recommend that you arrive at the airport in time to be ready at the desk 1 1/2 hours before departure on domestic flights and 2 hours before departure on international flights.