Write To Us List: Damaged Baggage

If you have a previous request, you can query it here.

If you notice damage to your baggage when you receive it after your flight, you should take the following steps:

Before leaving the airport,, contact the relevant Lost & Found office to have a Baggage Report (PIR) prepared.

This report is an official document indicating the moment the damage was detected and is necessary for further action to be taken.

After you create your report, you can fill out the online application form via Pegasus Assistant to track your damage.

Evaluation process:

After your application, the Pegasus team will review your request and respond as soon as possible.

Tracking your application:

You can check the status of your damaged baggage claim online by following your application on Pegasus Assistant.

If your problem was not resolved, would you like to write to us?

Yes We are glad your problem has been resolved.

Write To Us List