Write To Us List: Delayed Luggage

If you have a previous request, you can query it here.

If you are unable to collect your baggage after your flight due to a baggage delay, please follow the steps below:

Before leaving the airport,, contact the relevant Lost & Found office to have a Baggage Report (PIR) prepared.

This report is an official document proving that your luggage has not arrived and is required for further procedures.

After you create your report, you can fill out the online application form via Pegasus Assistant to track your damage.

Evaluation process:

After you create your report, the status of your baggage is tracked by Pegasus and delivered to you when it arrives.

Delivery times may vary depending on the country and airport.

Tracking your application:

You can check the status of your delayed baggage claim online by following your application on Pegasus Assistant.

If your problem was not resolved, would you like to write to us?

Yes We are glad your problem has been resolved.

Write To Us List