Write To Us List
If you have a previous request, you can query it here.
Query RequestStaff support
How and where can I get a new ticket if my flight is cancelled?
You will be informed if your flight has been cancelled involuntarily. You can call 0850 250 67 02 free to cancel or make changes to your ticket.
If your problem was not resolved, would you like to write to us?
Yes We are glad your problem has been resolved.If my flight is cancelled through no fault of my own, how and where do I get a refund?
If a flight is cancelled for any reason, the ticket will be cancelled, in line with the customer's request, and the ticket cost automatically refunded to the credit card used to buy the ticket. You can cancel or change you ticket by calling our free call centre on 0850 250 67 02.
If your problem was not resolved, would you like to write to us?
Yes We are glad your problem has been resolved.Where can I find details about the cancellation of my flight?
If your flight is cancelled, we will try to contact you by SMS or telephone using the contact details you gave when buying your ticket, or will send an e-mail notification. You can also get information by contacting our Call Centre on 0850 250 67 02.
If your problem was not resolved, would you like to write to us?
Yes We are glad your problem has been resolved.