Ticket Purchase

A confirmation e-mail will be sent to the address you indicated at the reservation stage confirming the purchase of your ticket. Check to see if you have received a confirmation e-mail. If you haven't received a confirmation e-mail, contact our call centre on 0888 228 12 12 or write to us using the live help feature found in the "Contact Us" section on our website to find out whether or not your ticket purchase was completed.

We recommend that first of all you check your date and time choices. If the time and date you have chosen have already passed, you will get a page error.
If an empty white screen appears on your screen, try one of the options below to solve the problem.

• Press Ctrl+F5 to clear the stored searches in your browser, sign in again and retry.
• Try signing in with a different browser.

If you need to contact us, please provide us with a screenshot or copy of the error message.

If you wish, you can view your tickets by entering your reservation number (PNR) and surname in the Manage My Booking area of the flypgs.com homepage and print out a copy.

If you have made a note of your PNR (reservation number), you can go to the Manage my Bookings page and carry out a search by entering it with your surname, or you can contact our Call Centre for more details.

To get an invoice or statement for your ticket, please send a request to us from the 'Contact Us' page.

If you wish, you can view your tickets by entering your reservation number (PNR) and surname in the Manage My Booking area of the flypgs.com homepage and print out a copy.

Using our website, you can secure the price of your chosen ticket and make a paid reservation.

It is not possible to cancel paid reservations.

Only flight information for tickets that have been fully paid for is sent by email.

You can complete your purchase by going to the 'Manage My Bookings' section on the Flypgs.com homepage and entering your reservation number (PNR) and surname to be redirected to the sales page.

If you want to lock the ticket price of a flight you have found and/or prefer to pay for it later, you can make a paid reservation, which will reserve the ticket for a specific period of time. The paid reservation option can be chosen on the page listing flight options after you have done a flight search. You will see a section with a key icon located under the table of flight options. Check the box marked 'I want to lock the price' and click 'continue' to be redirected to a page where you can choose the number of days you want to make your reservation for.

Packages are available on all Pegasus flights. It is not possible to add meal requests to packages with less than 24 hours before a flight, as this does not leave sufficient time to make the necessary arrangements. In addition, if meal provision is not available at the flights departure point, the option will not be offered as part of a package. (Flights departing from Tel Aviv, Beirut and Nicosia)

There are 4 types of flight package available:

• The Basic Package is only valid for international flights and is currently only available for purchase at flypgs.com. The Basic Package only entitles you to 8 kg of hand baggage. You can customise your flight with extra services as you wish.
• The Essentials Package allows you to fly at affordable prices. In addition to a baggage allowance of 15 kg on domestic flights and 20 kg on international flights, you can customise your flight with extra services as you wish.
• The Advantage Package offers discounts on the most popular extra services from Pegasus, as well as affordably priced tickets. You can make your journey more comfortable with discounts of up to 50% on extra services.
• The Extras Package offers comfort and flexibility. You can enjoy discounts of up to 50% on all our extras, such as seating choice, hot food, 10 kg extra baggage, ticket reissue and cancellation. Please click for more details about our packages.
  

If changes are made to your booking, the extra services in your package are not transferred to the new flight. However, the package cost is refunded in line with the Reservation Changes Rules.

If you are buying a ticket for more than one passenger, the same package is applied to all of them. For example, if you choose the Extras Package for one passenger, it will also apply to everyone else you are buying a ticket for.

Yes, it is possible to choose a different package for your outbound and inbound flights.

By buying them in a package rather than individually, you can benefit from lower prices for extras like seat selection, hot food, 10 kg extra baggage, ticket reissue and cancellation.

Unfortunately, it is not possible to change the meal or seat number chosen as part of a package.

Unlike the other packages, changes or cancellations for Extras Package reservations can be made up until 2 hours before the flight, without incurring any deductions or charges. However, if your new flight is more expensive than the original one, the cost difference will be deducted from your package price. If you make a cancellation, the entire cost of your ticket is refunded except for the 'service charge' you paid when you bought your ticket.

You can choose a flight package on the flight results page that appears when you search for flights on flypgs.com.

You'll earn Pegasus Plus flight points on the total cost of package flights.

The Flight Package Sales System offers our customers the opportunity to customise their trip according to their wishes and needs. Four different package options offer you the chance to benefit from discounts on seating choice, extra baggage and meals, as well as entitlement to penalty-free refunds and cancellations.

Packages can be bought for children. Tickets are not issued for infants aged 0-2.

You can view package features on the pages of our website that explain the flight package system, or by hovering the mouse over the package name on the page where you make your flight choice.

Packages are not available for open tickets.

You can find details of what is included in your package on our website. However, your ticket shows a code that relates to the type of package you have bought.

It is not currently possible to buy flight packages through Pegasus' mobil app.

The Advantage and Extras Package features are standard. If the package includes seat selection or food options, you can choose the seat or meal that suits you best. Also, if you choose the Basic Package, you can still add whichever extra services you want. However, in this case we advise you not to ignore the price advantage of the Advantage and Extras Packages.

Deductions are applied to refunds for Advantage Package Reservation changes and cancellations. As a result, a charge is deducted from the package cost in accordance with the fare class rules, and the remaining amount is refunded. A table showing the charges applied to each fare class can be found on our website in the Reservation Changes and Ticket Cancellation menu.

The package you have chosen will be valid for every leg of your connecting flight. However, meal and extra baggage options may vary according to your destination.