Write To Us List: Refund Request

If you have a previous request, you can query it here.

Users who want a refund:

Refund conditions may vary depending on your ticket class, package, and the time remaining until your flight.

Promotional tickets are non-refundable; however, a tax refund may still be requested.

Standard tickets are eligible for a refund, subject to the deduction of applicable transaction fees.

We recommend you check the rules of your ticket for detailed information.

For Users Awaiting a Refund After Completing the Refund Process:

If you cancel your ticket, your refund will be automatically made to the card or account you used for payment.

However, the time for it to appear in your account may vary due to bank processing times.

Refund Periods

Turkish banks: Usually 2-3 business days

Foreign banks: 3-7 business days depending on the country

If you purchased your ticket through an authorized agent, you must contact your agent directly for detailed information.

If your problem was not resolved, would you like to write to us?

Yes We are glad your problem has been resolved.

Write To Us List